Cycling holiday villas and apartments Callington | Holiday Lettings

“Fantastic Hideaway”

Thanks for the feedback, we're glad you enjoyed your stay. Hope you can come again.

“Tranquility”

“It was very quiet and beautifull”

So glad you enjoyed your stay and thank you for the positive feedback. We hope you come back to stay again.

“Fantastic holiday home in secluded Cornish valley”

Thank you for taking the time to review Wagmuggle... We are so pleased you enjoyed your stay and we look forward to welcoming you back any time, Tabitha and Polly

“Tranquil pet friendly retreat”

We are delighted that you enjoyed your holiday at Wagmuggle so much and took advantage of all the facilities and grounds....Just one thing to note: all the cushions for the outside dining furniture are in the laundry room stacked up out of the weather, so there is no need to take cushions out of the cottage! We don't like to leave too many notices around the place (we feel it makes it less homely) and expect guests to have a good look round to find things for themselves. However, we will make a note of this and include it in the information folder for future guests. Thank you for taking the time to review us, Tabitha and Polly

“The perfect retreat”

Thank you for your very positive review.... You are right - It took a considerable amount of time to renovate Wagmuggle and we took care to retain as many of the original features as we could, whilst making the facilities up to date and luxurious, so that the olde worlde charm is still evident without the drawbacks! We would be delighted to welcome you back to Wagmuggle and thank you again for your review. Tabitha and Polly

“Good base for exploring a fantastic area”

Thank you, we are glad you enjoyed our bungalow and the Tamar Valley area as much as we do. We look forward to your return visit.

“poorly maintained, outdated and in need of a thorough clean.”

We have read your review with dismay. Following a summer of successful lets pre and post your visit we were naturally devastated by your comments made after your holiday and decided to pop down to the lodges to investigate for ourselves. We do not allow pets so I am not sure what the wet dog smell was that you were referring to and certainly on our revisit we were not met by any unwelcome smells. The site housekeeper herself had cleaned the lodge prior to your visit along with several other cleaners and she is adamant that it was cleaned thoroughly. If you had telephoned us with your complaints at the time of your arrival instead of following your departure we would certainly have made sure that everything was to your satisfaction. We understand that you turned the cleaners away after having complained that the lodge was dirty , your review states that you spent 3 hours cleaning the lodge to your satisfaction and yet you waited until the Monday evening at 9.10pm following your arrival on the Saturday and use of the lodge by your family for 2 full days prior to your taking photos of 2 pieces of spaghetti in the cutlery drawer to complain about. We are at a loss to know why you refused to give the cleaners access to address your complaints. The hot tub had been drained, cleaned and refilled prior to your arrival and was checked daily during your stay, and the hot tub staff confirm that chemicals were added to adjust the water following your use of the hot tub to maintain the water. The fridge and freezer door were misaligned – not at all how we left them at the start of the summer – the fridge had been pushed back with heavy handling and we were able to pull it forward slightly to realign the doors – thank you for pointing this out to us. Both the fridge and freezer were fully operational. We could not find fault with the door to the TV unit – it appears that you put this back together again after taking the photo. The bedroom door has dropped slightly and after the summer season this will be rehung – fortunately it did still close and lock. The heating system is a brand new heating system – for it to operate you needed to turn it on. If you had telephoned, again we could have talked you through how to turn it on at the controls on the kitchen wall – the heating was not left turned on as you were staying at the lodge in the height of summer in August but you would have been more than welcome to use it – I appreciate that it is sometimes difficult operating machines, heating systems etc that you are not used to but we were at the end of the phone if you needed to contact us with any queries. There were also 2 freestanding plug in heaters in the downstairs for you to use . Thank you for pointing out that the extractor fan light was not working – we will get this replaced. We noted that all hob lights were working. We were also glad that you were able to get the spare leisure passes recalibrated at reception to give you extra passes to the leisure centre extra to the fob on your main keys. We alerted the site to your complaint about a nail in the sauna and they have sent maintenance staff down to investigate– I gather that you did not complain about this to anyone at the time of your visit to ensure the safety of others. Yes there were 2 stains on the carpets that the cleaners could not get removed prior to your visit – we review the décor on an annual basis and have decided to replace the carpets and settees in both of our lodges along with some of the curtains to give a more up to date look for the next season of letting. Sarah & Ken Cornish Lodge Holidays

“superb”

Thank you for taking time out of your busy day to post a review of your stay at West Country Lodge and we look forward to looking after you on your next visit! Stuart and Lindsay

“Relaxing family holiday”

Just a quick "Thank you" for taking time out of your busy life to post a review of your stay at West Country Lodge! we appreciate any feedback, as it enables us to monitor and improve our Customer holidays experience! Stuart and Lindsay

“Quiet well equipped bungalow, very good for children”

“Absolutely fantastic place to stay”

Thank you so much for your lovely review - Loxley is definately a very special place for us and we are so pleased that you found it so too. The views from the deck are such a delight, many an hour has been passed just absorbing the scenery and enjoying the peace and tranquility. We do hope that you will come back and stay with us. kind regards Dee

“Great relaxed holiday cottage”

Thank you for taking the time to review Loxley Lodge, it is always lovely to hear that our guests have enjoyed themselves while they have stayed. We will look forward to your next visit. regards Dee

“Totally relaxing.”

Thank you so much for your lovely review, it was a pleasure to welcome you back again this year. I have noted your comments with regard to the restaurant and have passed them on - I have been told that this is unfortunate and they are rapidly working to remedy the situation. I was so pleased to read that you found so many alternate places to eat. Each time we go down there ourselves, we find new places and never tire of the choices available. Hope to see you again soon ;-)

“Great place to stay and relax”

“what a wonderful place so relaxing”

“Great place, lovely hosts”

We are so glad you enjoyed your stay and that you are hoping to come back next year. We look forward to your next visit.