“Beautiful cottage” We have just returned from a long weekend away at Seashell Cottage.
The cottage itself is lovely, clean, very comfortable and in a perfect spot. Easy to walk into Deal and only 2 mins from the sea. It was lovely to be able meet Ma
“perfect switch off” just a great apartment right in the centre of a lovely town, plenty to do in the evening , proper pubs ! , great restaurants. easy access to other towns such as Ramsgate , train to Canterbury was great and only 25 mins.
An exceptional location for the beach and restaurants of Broadstairs.
The apartment has everything you need and owner contacted us to ensure we had all we needed which was thoughtful.
It was bank hol… More
Reviewed 6 Nov 2016
Super appartment equipped with everything needed for a relaxing stay. Situated in a brilliant position, a stones throw from parking, the beach, pubs, restaurants and shops. A great find!… More
“Perfect flat in incredible location”
Reviewed 1 Jun 2014
This was our second stay in this lovely flat and we fully intend to return again. It is clean, spacious, and superbly located right next to the beach and all amenities.
Contact with the owner was s… More
“Great location,great flat,great town,Virginia a joy to deal with, will be back.” Right on the doorstep of whitstable town, great restaurants , would recommend the parsons arms and sabab Indian, also samphire but more expensive.
Parking can be a bit o
We were pleasantly surprised upon arriving at the Bakehouse. It had everything we needed and so close to shops/harbour and great places to eat. You need to pre-book restuarants as most are very popu… More
Thank you for taking the time to leave a review and we are so pleased that you had such an enjoyable break and liked The Bakehouse. We look forward to welcoming you back in the future.
“A Hidden Gem!”
Reviewed 29 May 2014
The Bakehouse really is a hidden gem! A home from home, it had everything we needed. Brilliantly located - a six minute walk to the beach and right in the heart of the quirky shops and restaurants. Vi… More
Many thanks for taking a few moments to leave a review. We are delighted that you liked The Bakehouse so much and had a great stay. We look forward to welcoming you back
“Great weekend away at The Bakehouse”
Reviewed 24 Apr 2014
Amazing little property that is tucked away. Convenient location.
Great value for money. Very comfortable and clean.
It is the perfect place for a weekend get away.
Thank you… More
Thank you for taking the time to leave a review. Pleased you enjoyed your second stay with us and hope you'll return again.
“Wonderful accommodation - would highly recommend!” My family and I stayed in The Chapel and Well Cottage and had a wonderful time. The cottages were lovely and had everything we needed. I would like to thank Suzanne for being so hospitable. She made s
“Very well appointed bungalow.” The bungalow was in a good location, well presented and very well equipped. The access to the front door had three very high steps - a little precarious when carrying a suitcase, shopping etc. Plenty of parking space. A
Stayed with a large group and we just fell in love with the house. We all wish we could have stayed longer.… More
Reviewed 7 May 2014
I stayed here with a group of friends and we had an absolutely amazing time. We brought some extra things down as we weren't sure what would be in the house but were very pleasantly surprised to find … More
“A very enjoyable experience”
Reviewed 26 Mar 2014
The property was excellent with good views over Whitstable. It was clean and well stocked. The owner was helpful and easy to contact as she lives near by.
It is a good place to stay if you wish to t… More
“So Good To Be Back” Returned for another stay at this holiday cottage. Had previously stayed in the Spring. It was so good to be back in this welcoming home from home which has all the facilities you need for a comfortable stay whatever the time of ye
This is the second time we have stayed at this cottage. The first time being Christmas of 2012. We love the cottage. It is close to everything, always warm and welcoming, decorated beautifully and … More
“Delightful, well situated cottage”
Reviewed 19 Mar 2013
We took my elderly father in law for a couple of days by the sea. The booking was easy and Alan and Kate communicated really well. The location is in the town centre (the end with the antique shops, w… More
“Lovely and Homely”
Reviewed 9 Jan 2013
We stayed at Flotsam Cottage for a family Christmas as we had not been together like this for 6 years.
The welcome was great, the cottage was lovely and clean and spacious and has all the mod cons.… More
“Lovely seaside holiday” We have just spent 9 nights at the flat. It was our second stay there and I'm sure we will be back again. It's situated in a street full of places to eat and drink & just a few minutes walk from the beautiful beach at Viking Ba
We had a wonderful break in Broadstairs . The apartment was everything we hoped for and more , clean , modern , so well equipped with everything you could possibly want and to have a parking space of… More
Thank you so much for your review. We're delighted that you enjoyed your stay and look forward to welcoming you back. King regards, Emma
“Great in winter and summer!”
Reviewed 5 Jul 2017
This is the second time I have stayed at the Nook and both times have been great for different reasons.
I spent a weekend last October here for the first time. The accommodation is a great location … More
Thank you for your kind review. We are delighted that you enjoyed the local area and the accommodation at The Nook and hope to welcome you back.
Kind regards, Emma
“Cosy Whitstable cottage situated close to all important ameneties”
Reviewed 31 Mar 2017
Cosy terraced cottage superbly situated within short walking distance of Whitstable High Street, beach, harbour, shops, pubs and cafes etc. For the few days we stayed everything we needed was there. W… More
“Very comfortable cottages superbly situated with wonderful views” While the cottages were furnished and equipped to a high standard, and were very clean and well maintained, the best thing about them for us was the quiet rural location. The group of
“Absolutely perfect - so clean, friendly, helpful - will definitely return!”
Reviewed 6 Nov 2011
Thank you so much for a lovely stay – everything was perfect – the cottage, the pool, the games room, the laundry facilities and the location. Immaculate in every way. We used this as a base to … More
“Fabulous set up in a beautiful location”
Reviewed 6 Nov 2011
The cottages are relatively new build and so are well-designed and all services work extremely efficiently but the properties have character to boot. They are set comfortably off the beaten track wit… More
Reviewed 28 Oct 2016
The owners are terrible, very rude, unhelpful and not friendly! I would not advise anyone to stay here. The cottage was dirty and had urine stains on the mattress! The site was unkept and dirty with l… More
Hi Tracey, we have been running our family business for over 17 years and endeavor to be as helpful, friendly and welcoming to our guests as we possibly can. We feel the number of positive reviews and high percentage of returning guests we have year on year is testament to this.
We were most surprised to read your review given that you had not mentioned any of the points above in our extensive correspondence following your stay.
To address some of your comments directly however:
We checked your cottage over following your review and can find no urine stains on your mattresses (we examine all mattresses after every departure and change them regularly). Neither were there any evidence of stains on the photos you sent us after your departure in which you can clearly see the mattresses without protectors or bed sheets on…
Your husband told us on more than one occasion that the cottage you were staying in was ‘ten out of ten’ and he ‘couldn’t fault it’. The only thing he seemed ‘upset’ about was the mistake you had made about your check out date and that you had been very aggressive to one of our team, sending them off in tears when they came around to show you printed copies of the emails in which you had changed your check out date. In spite of this, we endeavored to make the situation as stress free as possible and offered to let you stay another night (which we didn’t charge you any extra for!) as luckily we did not have anybody arriving in the cottage until the next day. Your husband came around to the house and told us it was very ‘big of us’ not to charge you given your behavior and could not have been more apologetic about the whole situation.
Regarding your comment about the ‘rules’, for the comfort of all of our guests and neighboring farmers we have to have guidelines in place for people who wish to bring a dog. We did explain these to you several times before your arrival (both over the phone and via email) to make sure they definitely suited you as you were staying for several weeks and you assured us that they did. We don’t usually take dogs of this particular breed but because we had made the rules so clear to you and you seemed so sure they suited you we decided we would be able to accommodate him (at no extra cost). It became clear as soon as you arrived however that you did not wish to respect them. The last thing we want to do is have to remind a guest that their English Mastiff should not be urinating up the children’s swing set and running loose all over the fields. Unfortunately for both hygiene reasons and the safety of all the other children and families staying here this is something that we had no alternative but to politely address – an uncomfortable conversation for us and certainly not something we want to have to do on a guest’s first day here. At the moment we accept dogs by prior arrangement. The many complaints from other guests/our neighbours during your stay have seriously made us reconsider this policy and whether it would be better to have a ‘no dogs’ policy altogether. We have however come to the conclusion that this would be a great shame for the majority of people (like us) who don’t want to leave their dog at home when they rent a cottage. Out of the hundreds of people who have stayed here with dogs over the past 17 years, the vast majority have been respectful and considerate with their pet. Those who don’t think the doggy rules will suit them either don’t book or make alternative arrangements for their dog whilst they are away.
We take great pride in keeping the areas surrounding the cottages clean and tidy and have two large waste bins next to the parking area at our customer’s disposal. These are supplied by a local waste contractor and emptied every week and there is no rubbish just ‘lying around’.
We regularly review our pricing and believe that our cottages are moderately priced and represent good value. We are sorry that you didn’t think your stay here was worth the money and that you were so ‘disappointed’ however we are confident the service we provided to you was the best possible under the circumstances.
“Very relaxing” Stayed in Oak cottage August bank holiday week and have to say it was very relaxing, Wendy & Nigel were there to meet us nad were very friendly and welcoming. Oak cottage is perfect to just chill and relax in.
It is also very convenie
We stayed at Oak cottage for a few days and it really is a lovely place, down a quiet lane, in beautiful countryside. Nigel and Wendy who run it were really friendly and helpful, thank you very much!… More
“Lovely, idilic, and friendly.”
Reviewed 14 Jan 2014
Great service, even had fresh eggs from the hens and ducks. The house was beautiful great facilities main bedroom overlooked the lakes.… More
Reviewed 7 May 2013
I had been planning a surprise weekend away for my husbands 30th birthday and came across this beautiful cottage! Myself and husband arrived on the Friday and was delighted with the small 2 bed cottag… More
“Immaculately cleaned, beautifully decoreated and superb location!” Our stay was great, and completely succeeded our expectations! The house was perfectly located; a stones throw from the seafront and lots of nice restaurants and cafes. My only feedb
“Beautifully decorated , luxurious and well equipped. Perfectly located for beach and town.great family stay” We had a fantastic stay at Seashells with my parents and two children. Perfect to accomodate us all with plenty of space. Everything was so we
“Lovely cottage, good location” Lovely cottage in a good location a short walk from the nearest beach & Broadstairs. Lovely sea view from the front first floor bedroom. Our 18 month old loved playing in the garden, running around the house and playing
This is a really lovely house in a good location for a seaside holiday. It is comfortable,welcoming and has everything you could want. It also has a mature garden and you can eat outside if the weathe… More
Many thanks for your fantastic review!!
Same time next year? :-)
“Lovely Bungalow.” We had a lovely few days in this beautiful bungalow. We were very lucky with the weather and enjoyed eating our meals in the garden. The garden was very secure which was ideal for our little doggie. The area was very quiet and peacef
The bungalow is situated on a quiet private estate a few minutes walk from the lovely sandy beach. Shops and amenities of Dymchurch aren't far away. Spotlessly clean when we arrived. It is well equipp… More
Thanks for your positive review I am pleased you enjoyed your holiday
Reviewed 2 May 2017
We have just come bank from a bank holiday weekend getaway in dymchurch.the bungalow was like home from home..lovely,clean and plenty of toys to keep the kids amused in the evenings.close to the beac… More
What a lovely review, for best prices come direct.
The owners of the Dymchurch Bungalow
Reviewed 19 Mar 2017
Booked a last minute week away,place lovely and light and very clean, nice to return to and relax after a day out, lots of things to do lots of walk books and maps, we walked miles and enjoyed the sce… More