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Filters applied: Chalet (2)

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2 Results   |  

Very Good 4.5/5 

11 Photos

Cornwall / Perranporth

Chalet / 2 Bedrooms / sleeps 4

Very Good 4.5/5 

2 Nights min stay

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from £27 / night

£185 - £635 / week

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Key info:

  • Beach / lakeside relaxation
  • Nearest beach 0.6 km
  • Swimming pool
  • Great for children of all ages
  • Car advised
  • No pets allowed
A comfortable chalet with two bedrooms sleeping 4 people plus 1 infant in their own cot. A short walk to the Bar, Entertainment, Restaurant, Swimming Pools, Takeaway, Playground, Shop, Bakery and off-licence.  …see more


30 Jun 2015

5/5

"Just Perfect!"

Could not have asked for better accommodation and would go back in a heartbeat. The chalet was very homely and clean when we arrived; the tea and biscuits on arrival were very much appreciated! Could … More


22 Apr 2015

5/5

"EXCELLENT"

stayed here for a week in March, me and my partner. The park was easy to find and so was the chalet on site. The chalet was lovely and clean when we arrived. Everywhere was spotless. The chalet is v… More


17 May 2015

4/5

"wonderful holiday"

We enjoyed a wonderful holiday, the chalet was very clean and well maintained it had everything we needed to enjoy a self catering holiday with easy access to most area's of Cornwall , we would stay h… More

Thank you so much for the kind review, I'm so pleased you had a good time and that you enjoyed staying in the chalet. I look forward to welcoming you back.

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Featured properties

Good 3.5/5 

12 Photos

Cornwall / Perranporth

Chalet / 2 Bedrooms / sleeps 4

Good 3.5/5 

2 Nights min stay

Add to shortlist

from £27 / night

£185 - £635 / week

View

Key info:

  • Beach / lakeside relaxation
  • Nearest beach 0.6 km
  • Swimming pool
  • Great for children of all ages
  • No pets allowed
A comfortable chalet with two bedrooms sleeping 4 people plus 1 infant in their own cot. A short walk to the Bar, Entertainment, Restaurant, Swimming Pools, Takeaway, Playground, Shop, Bakery and off-licence.  …see more


29 Jul 2015

4/5

"Clean, tidy and comfey,well equipped great location."

This chalet was easy to find on the site and close to amenities. Well equioted chalet, quiet location. Perranporth a great little village with lovely beach. Would recommend stay.… More


6 May 2015

4/5

"Great location, clean and tiday little chalet"

This is a fantastic chalet in a great location very close to the beach and not far from Perrenporth itself. Great base to explore the local beaches. Very clean and tidy and has everything you need for… More

Thanks ever so much for your kind words, I'm really pleased you had a good time. Also, thanks very much for leaving the chalet so clean and tidy, that was really appreciated. I look forward to welcoming you again.


28 Apr 2015

3/5

"Beware of unadvertised FunWorks passes costs!"

Communication was 95% through TripAdvisor and I wasn’t given an owner’s number but some rental agency person’s number, even though I did ask for an owner’s phone number. And you talk with the … More

Thanks for your review: I’m sorry you weren’t happy with Holiday Lettings, Tripadvisor, the chalet, the park, the facilities or the location. To start with, let’s please tell the truth about a few things. Firstly, you were charged £225.50 by Holiday Lettings for the chalet and it was clearly stated that that was what you were purchasing. My advert (as you’ve confirmed) stated “a pass may be required for certain activities – please ask for further details”, I have never said that passes were included. Secondly, you told me you were charged £60.00 for passes (not £75.00 as in your review) as your son is 4 years old and there’s no charge for him. Therefore, if we add £225.50 and £60.00 together, that makes £285.50. Haven were charging £286.00 for a chalet with passes included so my chalet was cheaper. You did also say to me that you “chose my chalet as it seemed more homey feeling than the ones on the site.” Thirdly, let’s be honest about the issue (singular…not ”issues”) that you had with the chalet and that was in relation to the television. Unfortunately, that was due to the fact that you pulled the aerial cable out of the wall. As you know, there was a very long conversation with you to “troubleshoot” the situation (which included the suggestion about the aerial cable) but you were adamant that there was no problem with that. Onto other matters, to clarify, I’m not a rental agency and my number was supplied to you. Holiday Lettings handle all financial details (deposit, balance and bond) and not us or TripAdvisor as you suggested: we don’t receive anything until a couple of days after a guest has checked in so I think you may be a little confused there. I sent you an email with all the details for your arrival including a number if you needed any help; I do apologise that you didn’t get a reply as quickly as you wanted but it was the Easter weekend. I do appreciate your suggestion about a notice but, as I am sure you would agree, one could be supplying A4 notices for lots of things that could be, with respect, more to do with common sense. With regard to the passes, as you’ve said, the listing did say (before you booked) “a pass may be required for certain activities” and that is correct and fair. I understand your disappointment but, obviously, the pool, the kid’s club and the entertainment area are, very clearly, facilities and fall into that category. You failed to mention in your review that I asked you how I could alter the description to your satisfaction and that I acted upon that immediately. I changed the description to “You may need to buy passes for certain activities and facilities - please ask for further details.” I’m sorry that you weren’t happy with the price you paid Holiday Lettings but, obviously, our prices are offered and no-one is forced into buying something they don’t want. To clarify, at the time of exchange of messages, the only two bedroom accommodation available at the park was a two bedroom pre-erected tent at £299.00. I used that as a comparison for you, as you know, as prices weren’t available for a two bedroom chalet as they had all been sold so I was unable to compare “apples to apples” to use your phrase. I couldn’t possibly comment on Haven staff laughing at customers but I hope they didn’t do that as that would be unprofessional. To remind you, this is a self-catering chalet, it is not fully serviced accommodation (e.g. a hotel) where there is a constant supply of toilet rolls, toiletries, towels or a pillow exchange service etc. As said before, it is impossible to supply A4 notices everywhere and for every eventuality; there is a hope that guests will use their common sense. In relation to refuse disposal, I’m glad that you noticed the large “dumpsters” dotted around the park supplied for that purpose. I’m sorry that you weren’t happy, it’s a real shame as there have been many people who have enjoyed super holidays there.

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