Holiday homes in Portrush and Cottages - Holiday Lettings - Holiday Rentals Portrush
“Excellent!!” Me and my partner have stayed in the apartment two times and took my daughter last years for a few days and she loved it! I have no complaints at all about the apartment, the views are fantastic! We were made very welcome and given a contact number if we needed anything. We will be returning for sure this year!!
Had a lovely stay..apartment was comfortable and spacious with beautiful uninterrupted sea views. This is a perfect location,right In the middle of it all and only a short walk to the many amazing res… More
“lovely apartment with beautiful views.”
Reviewed 22 Jan 2018
Had a great time in this apartment. Beautiful views, and a lovely walk into Portrush in no time at all. Nice welcome with a scented candle lit ! We will return!… More
“Fantastic flat with an unreal View”
Reviewed 1 May 2018
Flat was amazing very surprised with the amount of room we had. the view was amazing looking straight out at the beach. we never needed the car we where in walking distance to all restaurants and ever… More
“Great Portrush location” This place is great for a group or family. Central location. The place was super clean and had everything a traveler could ask for. The food and the bubbly was a great touch. Would highly recommend.
This accomodation was centrally located and in an ideal location for visiting other areas. A few problems parking during peak times, but otherwise not a major issue.
It was clean, comfortable, and L… More
Reviewed 21 May 2018
We had a great time, apartment ideally situated close to bars and restaurants. Lydia has the property kitted out with everything you could possibly need including a welcome pack of food and a bottle o… More
Myself and 2 friends just stayed here recently, the location of the house is beautiful and the house itself is lovely too, however when we arrived to the house there was cigarette buds lying all aroun… More
Sorry to hear of your dissatisfaction. I'm surprised as i have a 4.8 (out 5) star rating on air bnb. I would encourage any potential guest to check it out.
Quite a few issues to address here.
Sorry i didn't reply quickly enough for you, I will explain more later. Respect where respect is due, I replied to all your previous emails promptly and accommodated your early check in and late check out time. Even tho this meant changing the time with my cleaning company. The poor woman had to go after work hours to clean for my guests arriving the next day because you didn't want to leave at the allocated time.
I do wish you had informed me of the towels i would have had my cleaners drop round a fresh set. Once these would have been removed the smell of smoke would have gone. My cleaning company shed some light on the towels which I will explain later.
As for the milk, I do apologize. I assume that after the inconvenience of having to throw it in the bin and open a few windows, the smell went away.
The plates with the food are very unfortunate. Like you say my previous guests have put them away like that. My cleaners and I over looked the inevitability of them not always being cleaned properly. thank you for bringing this to my attention and I do apologize.
I have seen the mirror you feel slightly offended by. The frame is broken/snapped at the corner, doesn’t entirely conform to your story of it just came away from its backing. May have been knocked off the wall. I do hold a deposit from you but i will be returning it despite my concerns of damage.
As you emailed me late on Friday and posted this harsh review on Monday I didn’t even have a full working day to contact my cleaning company for an explanation. Since then i have emailed them and have copied and pasted their reply below.
Please accept our most sincere apologies for the inconvenience caused. I have had a meeting with your designated cleaner who has raised a few issues which might help explain reasons for your dissatisfaction.
1. Milk was noticed in the fridge but at the time (day before your guests arrival) there was no smell. The milk was left as kind thought so there would be tea and coffee making facilities on guests’ arrival.
2. I have checked your cleaning itinerary and have added “check all stored crockery etc. is clean”
3. I suggested that we do not store spare towels in the utility room as this has clearly been used by a guest as a smoking room and caused the smell to cling and be spread up to the bathrooms.
4. Litter picking on the outside Ares of the house has been added to your cleaning itinerary. I would add that the cleaner has stated that she would not have simply walked past a pile of cigarettes and denies them being there. Never the less she accepts that mistakes were indeed made.
I hope this has been helpful to you. I consider this matter open until you have the answers you need.
Good point good location as for the rest, the apartment is in need of a complete overhaul. Furniture all needs to be replaced,carpets needs deep clean because of smell. The sink in main bathroom block… More