Character Cottage in Rural Setting, ideal for the coast and many attractions.Peaceful location, set in beautiful landscaped gardens, with use of heated indoor pool (in nearby grounds) which can be booked by the hour - subject to availability - at £3.50 per person per s …see more
Character Cottage in Rural Setting, ideally for coast and many attractions.
Peaceful location, set in beautiful landscaped gardens. Heated indoor pool (within the grounds of the Main House) can be booked by the hour - subject to availability - at £3.50 per person per …see more
Owl Cottage is a very tiny cottage based in the grounds of the Self Realisation, Meditation and Well-Being Centre in Queen Camel, which is a small quiet Somerset village.
There are two bedrooms and… More
We appreciate the feedback as we always want to improve any aspects of our guests stay and make it as enjoyable as possible. We would always encourage guests to tell us of any problems at the time, so that we can resolve them as soon as possible.
Clearly the cleaner missed the washed but wet towel left in the washing machine by the previous guests and we will be ensuring they are more vigilant. We will also continue to be mindful of linen and crockery being suitable ~ we are not sure what is meant by ‘discoloured’ towels, perhaps the off white ones were thought to be so. However, we are obviously sorry if these did not meet the expected standard.
We have reviewed our description of the cottage and the photos and found that the points mentioned as missing or not available ~ television license, microwave, dishwasher, for example, should have been known from reading the description. The same with regard to the cottage’s size.
Mobile reception for this postcode is given ‘highest rating’ but obviously thick stone walls of cottages of this age can block reception.
Having looked at it ourselves there is room for the sofa bed to be used without moving table and chairs and we would always be happy to demonstrate this. Guests have told us that they prefer to bring their own choice of DVD’s and there is a hire facility in the local shop.
We included photos of the Centre as occupants of the cottage are welcome to use its larger gardens and also to book use of the swimming pool and pool wet room.
At the end of the day, although we have not had any such comments before, our aim is always to ensure our guests have a refreshing and enjoyable time and we regret if this was not the case this time.