Stepps Barn remains one of our most popular destinations and in our opinion offers a superior standard of holiday accommodation. Furnished and equipped throughout in traditional country style, the property features some interesting antiques, a wonderful Inglenook firepl …see more
“Diappointing as not as described and when we complained the company were not interested. An expensive mistake.”
Reviewed 4 Feb 2012
Stepps Barn cottage did not live up to its 5 star rating. It was poorly prepared before our stay – dirty linen in the bedrooms from a previous occupant. The beds were not comfy with limited bed line… More
May we state our point of view on this review.
As a holiday company it is in our utmost interest to make sure our guests are comfortable and happy. Unfortunately this guest did not take the opportunity to make any complaints, other than a faulty key, on the day after their arrival (23rd December) when we had to visit them to sort a problem with the key. The key was exchanged, the guest was more than happy with the result and even invited us in for a beverage, it was at this stage they were informed that the emergency phone, which they had contacted us on, would be left on should there be any further problems. We did not receive any further communication on the phone or indeed at our office which was open for several days during the Christmas period.
Quite naturally we understood that this guest was completely satisfied.
Our terms and conditions quite clearly state that any complaints should be notified to the office immediately so we have the opportunity to rectify them. We only received an email from this guest on 3rd January, several days after they ended their holiday.
May we add that the equipment problem was due to user error, which is quite understandable when you are in unfamiliar territory, again this could have been discussed and rectified by us had we been advised.
Dating back to 1860 this pretty stone built, semi-detached, cottage is set in an elevated position, at the edge of the beautiful village of Axmouth in East Devon. The cottage is comprehensively equipped to provide very comfortable accommodation for four adults and two c …see more
A prestigious property in a delightful location, Stepps Cross Cottage combines the facilities of modern living with the charm and character of a period cottage. Built in recent years using traditional materials, the property is spacious, light and stylish, painted throu …see more
The cottage offers accommodation on one level with allocated parking across the road. The front door opens to the sitting and dining room which is light and airy with plenty of space to relax or to dine. The kitchen is well equipped with all you need for your self cate …see more
Just returned from another stay at The Old Post Office in Exmouth........It was once again lovely! Very warm and cosy. Everything was so clean and comfortable. A fabulous Cottage very near to all the amenities. …
Excellent stay really warm and cosy, lovely location.
Very clean and welcoming. Brilliant walks along the river to the beach. Lovely location to explore both Dorset and Devon. …
This is the estimated nightly price based on a weekly stay. Contact the advertiser to confirm the price - it varies depending on when you stay and how long for.
This is the estimated nightly price based on a weekly stay.
This is the total cost of the stay for the dates and number of guests that you entered.
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