12 Nov 2013
"Great holiday and fantastic Villa"
Really enjoyed our trip which was a late booking. Joe could not be more helpful with all the arrangements which made it very easy for us. He even called during the stay to make sure everything was ok.… More
Thank you for your wonderful review, Hope to welcome you again in the near future.
7 Nov 2013
"well equiped, high standard finish.....lovely and relaxing garden with gorg heated pool!"
I went to this villa with 3 other families and had a ball! From the easy booking with the owners and regular emails to arriving this holiday experience has been very good. The bedrooms where very nice and clean with plenty of pillows, blankets etc. The bathrooms were finished to a high standard and plenty of showers/toilets for all 17 of us! The kitchen was very well equipped with all appliances from blenders to breadmaker which we took full advantage of for making dough for the pizza oven outside. The garden was big enough for all of us to lounge around in the sun and sit around in the evening. The BBQ and Pizza oven was probably my fav part. The big proffesionaly built oven made us pizza after pizza and it was lovely. The pool was heated which made a huge difference to me because I am a wimp in cold water. We travelled out to Alberferia which was only a few minutes drive so the villa is well situated.
would defo recommend.
Thank you for taking the time to write this great review. We are pleased you thoroughly enjoyed your stay and hope to welcome you and your family again.
6 Nov 2013
"very well equipped and spotlessly clean"
Just got back from a 7 day stay in this Villa in Portugal. What a great Villa.
We had read a couple of reviews before we went that we're very negative, but we were not disappointed. Loads of plus's:
Clean and tidy Villa and surrounding gardens
Nice large heated pool
loads of appliances in the kitchen (blenders, dishwasher, 2No washing machines, bread maker, toaster ect)
Early check in and check out at no extra cost
lots of parking
lots of sun beds
regular visits from a lovely English speaking couple who looked after the pool and the cleaning of the villa.
We had lots of fun playing table tennis, the pool table was very popular too!
The Large pizza oven was awesome and used daily!
Wonderful villa, defo recommend.
Thank you for a great review.
3 Nov 2013
"A holiday to remember!"
Great stay with family and friends!
We had a lovely time in this spacious villa with all the facilities you could ever need,. The villa itself is very large and easily fitted our group comforta… More
Thank you for having booked your holiday with us and very happy to hear you had a great stay.
1 Oct 2013
"Amazing short break and villa"
Highly recommended family friendly villa.
Great living space and great location close to shops and amenities.
All the family was entertained regardless of age with the facilities provi… More
Thank you for taking the time to write your review and happy that you enjoyed your break. Look forward to welcoming you again in the near future.
25 Sep 2013
"Think again - disappointing"
This villa is described as luxury and although it is well finished in parts the remainder of the villa is dirty and in some areas dangerous, particularly for children. We paid £3500 for a week h… More
As a family, we thank you for the information you have provided us with in this review, as it has alerted us to many serious issues which we were previously unaware of, but which have now thanks to you been resolved.
We always strive to maintain the very highest of standards and we are sure that you will concur from the very many positive reviews that we have had previously on this and other review websites (e.g Holiday Rentals) that these have largely been upheld.
Although we live in the UK, we do visit the villa at the beginning of each season to refurbish and improve the property. Thereafter, we entrust the majority of the upkeep, maintenance and cleaning to a managing agency, whom we have utilised now for over 20 years without difficulty.
Obviously, the issues raised in your narrative have caused us much concern and have compelled us to investigate how these problems have escalated so dramatically from the feedback you provided us in your email dated 1/9/2013, wherein you concluded that you had had “a great time”, that our rep had resolved all the issues that you brought to their attention, and we're “not going away with any negative thoughts”.
Nevertheless, we have now conducted a thorough check with our people in Portugal and have certainly highlighted areas of concern which we can assure you have been addressed.
Your stay in our villa in August came towards the end of a very busy summer in the Algarve and it would appear that our Agency took on extra help in the form of temporary staff, to assist with their workload.
Many of the disappointments you have drawn attention to resulted from unsupervised cleaning and working patterns from inexperienced staff. This practice was without doubt, contrary to our high principles and something which we were ignorant of.
We have been confidently assured that this issue will not arise again and that our important specifications will be adopted once more.
As far as 'wear& tear' issues are concerned, this is something that we take on board regularly as this is a self-catering villa and the contents do get used!!
Once again, thank you for your focussing our attention on these latest projects. Steps are already underway to replace the linen and ALL kitchen appliances and repairs have been made to the showers, lights etc. as stated in your review.
Unfortunately, there are some events which remain out of our control.
In a hot country, the presence of dust and external cobwebs is not that unusual. If a full clean of the exterior is carried out before the start of a holiday, it may well be that the outside lights etc. will still attract natural elements such as dust and cobwebs after a couple of days.
Ants aren't usually a problem, but we are aware that they could be, and eradication methods are normally made available to visitors.
Regrettably, feral cats do roam all around the Algarve. We have addressed the cleanliness aspect already and in our “Welcome Pack”, we do make strenuous efforts to inform our guests not to feed the animals as this continues to attract them to the area. Alas, not all villa owners do the same and so they remain. Even though you are the first to complain to this level, we will take steps to deter the few cats that we have seen from time to time.
We are sorry that you did not like our new “family room”. The villa is advertised as having 7 bedrooms and this latest addition is a 'bonus' room complete with bunk beds and an en suite, thus providing an eighth bedroom, should our guests like to use it. Again, yours is the first review to criticise our extension built 3 years ago. Guests normally compliment this spacious accommodation as a welcome addition to the property!
As already mentioned, we were in total ignorance about the extent of your disappointment.
As a matter of courtesy, we always make a point of contacting our guests for feedback and the response we received in your case did not fully convey the content of your review.
We pride ourselves on our rapport with our guests, both before and after their holidays. Without exception, we give each and every one of our clients our contact numbers for their use during their stay should any problems arise.
Had your disappointments been brought to our attention at the time of your holiday or indeed during our later correspondence, they could have been dealt with more appropriately.
We feel sure that following the remediation work we have undertaken as a result of your comments, future guests will have a superb experience and any further reviews will mirror the many positive ones we have had over the past 20 years.
18 Sep 2013
We stayed here for a week in August 2013. The villa is average, many things that could have been easily sorted out but weren't.
The kitchen area was dirty, no wine glasses to start with, we h… More
I am really sorry to hear that the villa didn't meet your expectations. Thank you so much for having pointed out a few issues which have now been fully resolved as you can see from some really positive new reviews recently posted.
7 May 2013
"Happy family stay!"
My extended family and I stayed at this villa for a long weekend. The villa itself was in fantastic condition, very clean and the beds, furniture and linens were of a high standard. The villa is very spacious and even with 13 people there was plenty of room inside. It could easily fit many more. The upstairs double rooms were particularly impressive. The pool is really lovely, although there is not a great deal of green space around the pool for sun loungers. It was a bit tight if all 13 of us wanted to sun bathe.
The location of the villa is pretty good- there is a petrol station shop and a restaurant nearby but if you want groceries you really need to take a taxi. It was about 5mins by taxi to the supermarket and about 15mins to the strip in Albufiera. We didn't mind the distance as taxis were fairly cheap.
I would recommend the villa to others and hope to be back someday myself. Great value and an overall wonderful experience!
Hi, thank you so much for taking the time to write a review. We are extremely pleased you had a wonderful time and look forward to welcoming you back in the future.
We have now completed the refurbishment of the interior of the villa and our plans for early 2014 is to re-landscape the garden increasing the sunbathing area and building an outside bar with stools and outside wc.
Best wishes, Jose & Birgit
21 Sep 2012
"A wonderful villa with everything you need for an enjoyable holiday"
We were a group of 16, (+ 1 infant), and had a fantastic stay here. The villa is equipped with everything you need to accomodate so many people in one space. The owners were helpful from the time of booking right until we returned from our stay there. The pool is large enough for everyone and can be heated if required. We used the outdoor bbq most nights. Olhos d'Agua beach and the coastline connected to it is simply stunning. The area by the bars and restaurants is pedestrianised which is great when travelling with small children. The villa is located in a residential area which was quiet and allowed to chill out & relax after a day out at the beach or Aquashow (nearby.) Taxi's are cheap enough to allow you to visit the surrounding areas and the large supermarket (5 mins by car) is also very cheap for food & drink. I would recommend this villa to anyone wishing to have a memorable holiday and would definitely stay here again myself. Thanks Joe & Birgit.
Thank you! :-)
11 Sep 2012
"Fantastic family villa with everything you could want"
Very comfortable villa, great pool area and the covered dining area was a lovely place to eat and relax.. We generally stayed round the pool all day and then went out at night to eat. 3 Marias restaurant was reasonably priced and the food was good. We visited Vilamoura, Old Albufeira, Quarteria, and many more places in an evening. We had a fantastic time. The whole booking process with Joe and Birgit was so easy and if we had any problems they were soon sorted for us. I would recommend this villa to family and friends (although most of the family were with us anyway).
Thank you for taking the time of writing a review.