We’ve got you covered

What is Payment Protection?

Booking your rental with Payment Protection allows you to relax. After all, isn’t that what holidays are all about?

Foot massages and piña coladas are all well and good once you’re there – but this is the first step towards a stress-free break.

Payment Protection means that in the unlikely event that you’re prevented or denied access to your holiday home when you check in, we’ll offer a full refund for the stay.

You can read all the legal bits in our terms and conditions

How can I make sure my payment is protected?

We can’t protect your payment unless you pay through us. We can protect your payment if you:

  • 1. Book a holiday home with a Payment Protection stamp
  • 2. Pay both your deposit and full balance through the Holiday Lettings payment platform, using your credit/debit card or PayPal account (never by bank transfer)

Top tip: check the web address starts with https://www.holidaylettings.co.uk, before entering any bank details. We never share our bank account details or ask you to pay by bank transfer. All payments are made securely online via our site.

If you’ve got any concerns about whether your booking is safe email us at book.safe@holidaylettings.co.uk

What if a property doesn’t have a Payment Protection stamp?

This means the owner of this home doesn’t offer online booking through the Holiday Lettings platform. They will still be able to offer a secure form of payment, but you won’t be covered by Payment Protection. You’ll need to contact them directly to book.

How do I make a claim?

Although it’s very rare for something to go wrong, here’s what to do if you’re unable to gain access to the property and have exhausted efforts to resolve the matter with the property owner:

  • 1. Contact us within 24hrs of your check-in date* on +44 (0)203 701 5375 or email us at book.safe@holidaylettings.co.uk
  • 2. Submit a claim form (pdf) within 10 days of your check-in date*.

    *The check-in date mentioned on your booking confirmation. Go to Manage my holiday booking to check this date.