“Cosy bolt-hole in the heart of Llandudno” Our stay at Seaside Cottage was enjoyable and lived up to expectations. The cottage is a cosy bolt-hole tucked away in the heart of lovely Llandudno. After a very busy day and evening, coming back to such a
Beautiful, spacious house with all the mod cons - the ideal venue for your get-together. Located in an Area of Outstanding Natural Beauty in the Vale of Clwyd, this historic accommodation near Denbigh offers complete tranquillity and amazing countryside views. Based on …see more
“Perfect holiday home” We have stayed in Llandudno several times and we just love it. There are so many things to see and do.We love the beautiful Victorian buildings, promenade and pier, great shops and cafes, restaurants, theatre, upland walks with s
“A lovely holiday home that made our whole holiday experience wonderful”
Reviewed 29 Feb 2012
We found that what we had previously seen on the website matched what we were looking at on arrival and then some.
Rooms were well aired and the kitchen well equipt, loads of room, (we had 5 adults a… More
“home from home, worth every penny”
Reviewed 18 Jan 2012
We have booked again this year to go to this property and this will be our third visit. We have been to Wales every year for the last 9 years and stayed in many
Different types of accommodation from … More
Reviewed 25 Jun 2016
We have just spent a week at Hengoed holiday cottage with our friend's.We were very happy with the cottage it is a lovely place to stay,and so spotlessly clean with many lovely touches,all you needed … More
Thank you so much for your kind review of the cottage and I'm really pleased you had a great stay. I look forward to seeing you again in the future. Regards. Mark Harvey
Looking for a quiet and relaxing holiday in Llandudno? Our apartment could be what you're looking for! Beaumaris is exclusively for adults and just a short level walk to both the North and the West Shores. Rose is our 4 star self-contained apartment with 1 bedroom, …see more
**Book 2017 NOW for only 5% deposit**
Overlooking Conwy Marina, dog friendly, near to the beach, 4 bedrooms (one ground floor) of 2 bedrooms with king size beds, family bedroom (double & single), adult bunks beds & 3 en-suite bathrooms. Sleeps 9.
* Ground Floo …see more
“Want to stay somewhere different, stay at the Lodge” Arrived on Wednesday and left on Monday night, 2 adults and 3 teenagers. The Lodge is not the Hilton but we thought it was a brilliant place to stay. The weather helped, and the local pubs, beaches
We had a most enjoyable week at the Lodge in late June. It's in a great location, quiet and tucked away but near the shops in the centre of the village. It's perfect if you don't have a car, with buse… More
“This property had dirty bedding, a dirty kitchen and was unfit and unready for paying guests.”
Reviewed 23 Jul 2013
The property was not cleaned, the bedding was dirty and stained, the kitchen was filthy with food waste on units and in equipment, the cooker and oven were full of grease filled trays.
There was only… More
This is the response I offered to the letter of complaint I received from this guest. It also offers a general response to this type of complaint - two of which I have received. How their impressions are so extreme really is beyond me. I hope the following helps you judge whether the Lodge is the place for you.
Thanks for your letter.
Well first of all please accept my condolences on finding your stay at the Lodge so unsatisfactory. It's never a pleasant thing to arrive on holiday with so much expectation and then to feel such disappointment.
However as you can probably imagine I do not share your impressions of the property and take issue with you on a number of points.
Firstly I do not accept that the property was dirty or unfit for paying customers. I have no doubt that if I had been there you could have pointed to some aspects of the cottage which were not pristine but as I clearly state in my description of the property it is not up to the hotel standard of high end holiday lets but that of course does not excuse a generally dirty property unfit for guests and I maintain that the property was perfectly acceptable and had indeed been cleaned that day. Your assertion that it took a further four hours to make the property "ready for habitation" if indeed true probably indicates that you would have been better staying in the type of property I have deliberately tried to differentiate that Lodge from.
Regarding the kitchen I dispute that the fridge was dirty, that there was food debris everywhere and grease all over the cooker. Again I am sure you could have pointed to some aspect of imperfection but generally the kitchen was in a perfectly acceptable state and could have been used for cooking immediately. Yes there are items left in the fridge, some mine and some left by previous guests and I have encouraged all the guests to use any food items / condiments / drinks etc. that have been left. Why waste them? Again if you find this sort of thing unacceptable I suggest this type of holiday let is not for you. Half the freezer is unused and available for the use of guests. Again if a guest wanted to use something I had left in the freezer that would be perfectly okay.
I totally refute that the bed linen had not been changed. "It smelled horribly"!? Given that it had most definitely been laundered I doubt it and I'm sure my Father or Aunty would not have made any excuses for bed linen that smelled horribly. They mentioned nothing to me. Was the bed linen totally and utterly pristine and absolutely unmarked? - I doubt it. I don't buy new linen for each guest and we do not have the sort of laundry facilities that can keep the bedding and towels spotless - but they were all laundered - without a shadow of a doubt. The "makeshift" wardrobe is a unit built in by my father 15 years ago; I'm sure he'll welcome your description. Yes the wardrobe has some of my clothes in it and so does the chest of drawers but they all have empty sections with plenty of room for guest’s belongings. I make the point in my description of the property that some of my belongings remain as I also use the Lodge and they have nowhere else to go! Again if you find this unacceptable you should have booked another property. How would you know if the bathroom and second toilet had had just a cursory wipe around? The bathroom needs a clean and mopping after every stay and was done prior to your arrival.
Regarding the second bedroom it is the case that the single beds were not made up but you over dramatize the situation by claiming the mattress was "on the floor lying on a bed frame that still needed to be put up – in which case the mattress was NOT on the floor. The mattress actually lives on this frame under the first single bed when not in use. When it is pulled out for use the legs are a simply employed - a frame does not need to be put up. I was under the impression that with four adults (probably two couples) the preference would be to use the sofa bed upstairs which was made up with fresh bedding. I had also asked my friend to come in and strip the single beds and place the second bed back under the first prior to your arrival. Unfortunately he was unable to gain access to do this but as it turned out it was the two single beds that you required so probably best he hadn't done it. All that was actually required therefore was to change the bedding on the single beds which as you say my father and Aunt helped you with – hardly a crisis worthy of tears. The rearranging of the bedroom with the dresser in the middle and the other single bed permanently placed on the other side is a better arrangement but not absolutely necessary by any means.
You say that you were unable to contact me but you were able to?! I leave my number with all the guests and my Dad and Aunty are generally around and aware that guests may need some assistance and are very prepared to help if so required as you rightly testify. I don't accept that my Father and Aunty were also "disappointed" with the state of the place. He confirmed to you that the place had been cleaned (as he paid her) and confirmed to me that the place was not filthy - which is what you said to me over the phone. Indeed my Father intimated to me that after this initial confusion / disappointment which was sorted quite quickly you and your husband were perfectly happy and had a very enjoyable stay so I find it strange that you are now telling me that your initial disappointment, whether warranted or not, spoilt your holiday.
As far as holiday lettings are concerned they are not particularly hands on. It’s largely a web based service and as such I don't get visits or advice or instruction. As this is the case it is more important than ever to read the property description before making any booking and I have tried very hard to ensure that guests have a feel for the sort of place the lodge is specifically to avoid this type of problem. It is not perfect and definitely not the sort of place for anyone verging on hypochondria but neither is it filthy or uninhabitable. Generally speaking this message seems to have got through and as I said yours is the first complaint out of more than ten guest visits so far this year.
Bwthyn Conwy is situated at the edge of the Snowdonia National Park, near the North Wales coast. Located 2 miles from Conwy with its medieval castle, 5.5 miles to Surf Snowdonia and 7 miles to Llandudno with its famous Victorian pier, beach, shops, ski slope, cable cars …see more
Delightful one bedroom cottage style apartment with spacious double bedroom overlooking the beautiful rear garden. ***** SPECIAL OFFERS ALL YEAR please contact us****** Great locaton. Lounge/kitchen/ diner with two sofas (one of the sofas is a sofa bed.) Fully fitt …see more
“Fantastic position,glorious views over the marina towards Delaney.” What a lovely holiday home this is. We booked this cottage in order to visit the llandudno transport festival over the bank holiday weekend and it was an ideal base.The house was stun
“Absolutely superb accommodation” Everything in the cottage was clean and either new or nearly new. Cooking facilities were excellent. Beautiful location, but perhaps a little too remote for some people. A car is essential.
We loved this cottage, the property and the surrounding gardens are wonderful. It was really comfortable and clean and there was plenty of room for all 4 adults and 2 dogs. We were there for a long … More
“An idyllic farmhouse in beautiful surroundings”
Reviewed 20 Sep 2011
We enjoyed a fabulous week at this property set in expansive, rolling countryside with endless views in every direction. The location is quiet and well off the beaten track, and yet within easy access… More
“Perfect location for a tour of Llandudno/Conwy/Snowdonia”
Reviewed 11 Aug 2013
Ideal location within walking distance of Llandudno attractions. Also a great base for days out to Conwy, Snowdonia and Anglesey. Very presentable apartment.… More
“We had a great stay - 1 bedroom ground floor apartment”
Reviewed 21 Jul 2013
We sayed in the 1 bedroom ground floor apartment and had a wonderful holiday. The apartment is situated within strolling distance of the town centre and beach - approx 5min, we were made to feel very… More
Thank you for writing such a lovely review and we are so glad that you enjoyed your holiday. We look forward to welcoming you back in the future.
“Very nice cottage in a beautiful area” We stayed at this cottage in 2012 and liked it very much. Everything met our expectations. The owner, Neil, is very friendly and helpful and cares well for the cottages. There is a pub with good meals only a shor
We love Tressi Porffor and have stayed in this cottage on numerous occasions. The cottage is always clean, tidy and well presented when we arrive. It is set around a pretty cobbled court yard. Ther… More
**Book 2017 NOW for only 5% deposit**
Location: SAILORS REST is a dog friendly 2 bedroom (king & twin) cottage, near to the beach, on Conwy Marina, with partial views of the marina and a sun-spot patio, well appointed and very comfortable. Easy driving to the mounta …see more
Our Regal holiday home is a top of the range 6 birth caravan on the golden sands 5 star holiday park,it has all you need for a comfortable stay, open plan living room and dinning area with a table and four chairs. It has a modern kitchen with large fridge freezer. Gas h …see more
“An absolutely lovely place to stay” Snowdonia View was a lovely place to stay for our large family gathering. Perfectly situated in a quiet spot with stunning views of the coast and mountains, we could easily reach the seaside, the mountains, Anglesey
“A fabulous property without having to drop your standards to take pets”
Reviewed 15 Nov 2012
We booked this property at very short notice (one day) after deciding to have a break at October half-term but realising that our dogs jabs were not up to date and so we couldn't go to a swanky hotel … More
“Great house, great location, fantastic views!”
Reviewed 15 Oct 2012
Lovely home, great facilities including log burner and heating put on upon arrival. Towels shower gel, logs for fire! Great owner lovely clean home! Fantastic weekend all 15 of us! Will be returning! … More
“A weekend to remember”
Reviewed 3 Sep 2012
This is a lovely property built in an amazing serene environment. We were a group of 12. It had sufficient space to accommodate all of us. The place is very well equipped , very neat and clean. A perf… More
“Paradise by the sea, with angels to guide us !” Ged and Ronnie are the hosts, with the most, caring, sharing tons of local knowledge, on call 24/7,fun,amenable, and generous !
Apartment is beautifully decorated, very functional and well stocked.
“Beautiful cottage lovely stay” I recently stayed at this cottage with my family for a week holiday. The cottage was beautiful, clean and tidy and very comfortable to stay in. The whole of the cottage was lovely and wonderful bathroom with perfect hot
Very nice cottage clean and cosy everything you need close to beach and shops and near to pubs and restaurants would go again .… More
Thank you for your kind review
“Great place, and a great location”
Reviewed 4 Oct 2016
Lovely place to stop, on a quiet street and a stones throw from all the shops, bars and restaurants in Llandudno, I'll definitely be stopping there again ⭐️⭐️⭐️⭐️⭐️… More
Thank you for your kind review
“Nice Cosy Cottage”
Reviewed 2 Nov 2016
This is the second time We have stayed in this cottage, there is myself husband daughter and friend.
LLandudno has something for everyone nice clean seaside resort.
Good accommodation nice and clean… More
“Excellent cottage in an ideal location.” Stayed here for 2 weeks and found the cottage to be perfect for our requirements. The cottage is one of a few set around a cobbled courtyard a good distance away from road.
Very clean on arrival and made to
“Comfy, cosy with most important off road parking!” Had a lovely week's holiday here despite a couple of days rain! The apartment was was very clean and tidy, well equipped and the comfiest of beds! We received a warm welcome from owners Barbara and Jo
Periwinkle is a 2 bedroomed, modern town house, ideally situated within the exclusive Conwy Quays Marina Village. It sleeps 4 + travel cot, one bathroom, kitchen, lounge/diner, conservatory and sunny patio garden. Ideal for families and couples being a few minutes wal …see more
**Book 2017 NOW for only 5% deposit**
LOCATION: A comfortable fully renovated 3 bedroom cottage (one ground floor) with a seaside feeling! It comfortably sleeps 6 and is located on Conwy Marina, a short walk to the beach, Championship golf course and marina pub. In a s …see more
“a home away from home” Coming from Germany, we (a family of three) passed 10 days in Conwy and loved to stay in Bwthyn Haf cottage. It is located very central and closed to all facilities but very calm at the same time. We enjoyed the confort of a ful
I spent a few days here on my own, recharging my batteries, then was joined by friends for the rest of my stay. I found the cottage to be both cosy enough for one and large enough for a family or sma… More
“Lovely cottage in a lovely Welsh town”
Reviewed 7 Jun 2013
This great little cottage was perfect for a getaway. It's minutes walk from a great real ale pub and loads of really tasty places to eat on the main street in Conwy. Also a nice selection of books in … More
“A lovely, homely, welcoming haven.”
Reviewed 5 Jun 2013
We arrived and actually met Llinos which was really nice. A great location, quiet but right near EVERYTHING you need. A really well equipped, smart but cosy cottage...had all you need, even read some … More
Glad to hear you had a great stay - look forward to welcoming you again some time
SPOTLESSLEY CLEAN AND CONVENIENTLY LOCATED BETWEEN THE TWO SHORES. ONLY A 5 - 10 MINUTE WALK ON THE FLAT TO LLANDUDNO RAILWAY STATION, LLANDUDNO TOWN CENTRE AND THE PROMENADE. FREE GUARANTEED PARKING. FREE WI FI. ESTABLISHED 1977 GUESTS RETURN YEAR AFTER YEAR. < …see more
“Excellent” Spacious ,clean, comfortable, everything you need and great location.
Own separate entrance and dog friendly would highly recommend.
Friendly hosts on hand if needed.
Will certainly go back.
Beautifully renovated, large cottage located in North Wales with a hot tub. Set in stunning countryside where deers can be spotted regularly. Watersports, quad biking, walks and fishing all within 2 miles. …see more
“Great little apartment” Bethany Cerrig is a lovely little town house perfectly suited for three people. Myself, hubby and my daughter (and little doggie) made it our home for a week in the August school holiday. A lovely modern furnished home away fro
“superb apartment, great hosts, position 5*****” I stayed at these apartments for a total of six weeks while waiting to move into my new home.
I stayed at both Clematis, and Bay Tree apartments, I can only say that they are both great, well above aver
Berthlwyd Hall is a wonderful house with so much charm. Just 10 minutes drive from historic Conwy this fabulous Victorian property oozes charm and character with many original features as well as all the comforts of home and more. …see more
“Great Location; super views.” A great house on three floors with lovely, hotel standard bedrooms - modern, luxury en-suites in two. The kitchen was very well equipped except for bin bags and dish-washer tablets which we needed plenty of at Christmas.
We chose Orielfa for an extended family holiday with 2 children (2 and 8 months), parents , aunt and 2 grandparents. The house could accommodate us all really well except the baby who got restless in … More
“an idyllic setting”
Reviewed 4 Aug 2014
An ideal location for touring North Wales. Beautiful town house offering all mod cons with a beautiful view of Conwy marina and just a few mins walk to a sandy beach. A perfect retreat.… More
“Lovely house in a beauriful spot”
Reviewed 19 Jul 2014
Very nice and clean little house that has everything you need. It overlooks the harbour and you can take long walks on the beach or take a 15 minute walk into Conwy and have a drink in the Liverpool A… More
“Excellent holiday rental” We found it easy to make the reservation with Neil. The property was probably better than the photos. Beautifully decorated, very clean and well equipped. It's in a lovely quiet location, perfect for a holiday. We thoroughly
We originally booked to stay in Tressi Porffor but the previous week's tenant had asked to stay another week so we were upgraded at no additional cost to Maes Masarn. It was simply superb. Every room… More
“Home from Home” Everything about our short stay was excellent and we really enjoyed the visit. A lovely "welcome pack" was there on our arrival even though we were only staying for 3 days. We took our little dog and she was made very welcome but dog
We loved staying at The Coachhouse. It was very comfortable and well sized to accommodate our family (2adults, a toddler and a baby). The property was well equipped and felt like a real home from home… More
“The Coachhouse, Colywn Bay a super family friendly location”
Reviewed 3 Aug 2012
We had a friendly welcome from David and enjoyed the welcome pack on arrival with lots of welsh products. The children were welcomed into their family garden and loved playing on the trampoline. They … More
“Great place to stay”
Reviewed 28 Jul 2012
Comfortable and spacious accomodation, very friendly owner who provided a first class welcome pack which included eggs from own chickens, taditional Welsh cakes and "Bara Brith". Nothing was too much … More
“Peaceful” Very obliging owners, we had stayed locally the previous week and were allowed to bring our belongings much earlier than was usual.
Property comfortable and spacious , excellent quality.
Location in the beautiful Conwy valley. Convenient
We came from Canada to visit my Nana in England and decided to go to Wales for a few days on a side trip. I found Conwy Cottages and corresponded with Neil to make sure it would be ok for a family wi… More
Dan & Agi would like to welcome you to the Clifton Villa Guest House and to Llandudno, rightly named the pearl of Welsh resorts. After more than 20 years experience including branded and private hotels and running their own 40 bedroom 4 star country club hotel they …see more
Very pretty 5* star (WTB) converted barn conveniently located for coast and mountains. Ideal base for families wanting to explore north wales, romantic breaks or just to recharge the batteries. Great location with coast 4 miles and Snowdonia 15 miles. **Wi-Fi** …see more
Superb Llandudno holiday cottage,situated half way up the Great Orme,with spectacular views toward the bay and within walking distance to the country park.Originally built for copper mine workers in the late1800s The famous Llandudno tramway runs opposite the cottage.&l …see more
Large ground floor room with ‘Zip & link’ bed – can be used as a king-size double or a twin. Private patio with mountain and garden views. Flat screen TV with DVD. Ensuite, hairdryer, radio alarm, USB charge points for phones and tablets, hot drink …see more