from
£167 / night
Price for guests, Nights

Unique Award Winning Pura Vida Ecolodge & Retreat – Home 286936 Villa

  • 2 bedrooms
  • 7 sleeps
  • 2 nights min stay

Unique Award Winning Pura Vida Ecolodge & Retreat – Home 286936

  • Villa
  • 2 bedrooms
  • sleeps 7
  • 2 nights min stay

Key Info

  • Beach / lakeside relaxation
  • Nearest beach 8 km
  • Swimming pool
  • Child friendly
  • Car essential
  • No pets allowed
  • Private garden

Description from owner

Description

WELCOME to Pura Vida Ecolodge, a unique 'eco-luxury' award-winning retreat nestled amongst virgin rain forest just 5 km from the volcanic sands of the Pacific Ocean in Central America's Costa Rica. The ecolodge been awarded with a 'Certificate of Excellence' every year since opening by TripAdvisor, was designed by award winning Architect Franco Casalvolone (FCB Arquitectura) and has been awarded with the Airbnb 'Super Host' badge for the last four consecutive seasons as well!

This is the place for guests who want to disconnect, be ‘off-grid’ and get away from it all. It’s for those of you who have a sense of adventure, are up for trying something new, enjoy bumpy and steep roads in a 4x4 (not AWD) and who, come rain or shine, won’t let the weather stop them from doing what they want. It’s an adrenalin junkies paradise, perfect for those who want to wake up to the sounds of monkeys, trek through the jungle and jump in a freshwater plunge pool all before breakfast! It’s for the nature lovers among you who will no doubt discover animals of all shapes and sizes throughout their stay both on our lodge’s doorstep and with perhaps, the occasional smaller visitor inside. It's for the venturesome globetrotter who doesn't mind the occasional cold shower when the solar panel doesn't get enough sun or the intense heat or humidity as the season dictates. It’s for new age travellers who are ready to respect, accept and embrace a different and more laid back culture than perhaps they’re used to ‘back home’. It’s for those of you that are happy with less and don't constantly strive for more more more, as we’ve tried to incorporate the ‘pure life’ lifestyle that Costa Rica’s Zona Sur offers in abundance into the design of our lodge, so it’s the perfect getaway for those who are ready to arrive with their minds and eyes wide-open, for guests that seek romance, beauty, fun and adventure.

This is, as they say, the ‘real' Costa Rica as our beautiful and breezy location, at an altitude of just over 300 meters and with over 3 acres of private land, boasts stunning panoramic sea views over the lush valleys towards the meandering 'Rio Terraba' and directly faces the Pacific Ocean, Costa Rica's spectacular sunsets and the world famous National Parks - Isla del Caño & Osa Peninsula. The most magical times are the early mornings and late afternoons where you can sit back with a freshly made juice or a glass of wine and be a spectator of nature with monkeys, pizotes, parrots and toucans all frequently visiting the lodge and it's surrounding reserve.

Pura Vida Ecolodge is a peaceful sanctuary to experience and embrace the 'Pura Vida' (Pure Life). A destination where guests can enjoy not only a memorable holiday, but tranquility, adventure and equilibrium in a utopia second to none. Our private 'Eco-Chic' retreat is your chance to relax and truly let go, to welcome an organic, integral experience for contemplation, rejuvenation and nurturing among friends, family and loved ones. A place where it's entirely possible to travel in style without feeling guilty - Experiencing a sustainable lifestyle as our ecolodge is set up with rain water catchment, solar panels and a 100% natural water source right from the mountains.

PURA VIDA ECOLODGE FEATURES/HIGHLIGHTS:

- Private rental regardless of group size

- Infinity-edge plunge pool (with cool fresh spring water) with surrounding deck and outdoor rain shower

- Expansive forest & ocean views

- Cozy lounging areas inside and out with numerous wrap-around teak and pine decks, balconies and yoga platforms.

- Plethora of comfy cushions, sun-loungers, rugs and sofas.

- Perfect for honeymooners, small groups, friends or families.

- Ocean View Suite with King size 'Sleep on Nature' bed (by Coco-Mat), pull-out single bed, private terrace and large windows overlooking the valley, coastline and Isla de Caño. Complete with en-suite bathroom and walk-in rain shower.

- Jungle View Suite with Queen 'sleep on nature' Queen bed (by Coco-Mat). Views of jungle canopy, private deck and yoga platform, Complete with en-suite bathroom and walk-in rain shower

- Contemporary living space with L-Shaped sofa (converts into double sofa bed) again offering spectacular Pacific Ocean views with connecting hanging terrace.

- Stylish 'open-plan' fully equipped kitchen with 6x gas hob (no oven), polished granite counter tops, contemporary appliances, blender, nutri-bullet etc.

- Dining Room seats up to 6 guests in a comfortable open-plan living space looking out onto the Pacific Ocean (to the west) and the Jungle Canopy (to the north)

- Laundry service with use of washer and dryer.

- Secure indoor parking (1x 4WD) plus extra outdoor parking

- Yoga deck and outdoor ‘calisthenics & body weights' gym complete with outdoor shower and great panoramic views.

- Pura Vida Ecolodge Nature Reserve - jungle paths leading to yoga decks, streams, waterfalls & natural plunge pools perfect for bathing and relaxing or even adventure & adrenalin! Please note that the waterfalls right by the property often dry up during the dry season

BEDROOM SUITES - Both suites boast elegant polished concrete floors, stucco and white-wash finished walls, teak and bamboo doors and fittings, bamboo ceilings, perlato natural stone wash basins and walk-in (indoor) rain showers with beautiful 'pizarra' finishes (with solar powered hot water and backup boiler system). They also both have private balconies/decks. Upstairs is the Ocean View Suite (with King or twin setup plus pull-out single bed available - depending on your group dynamic) while the Jungle Suite (Queen setup) hangs over the jungle canopy itself on the ground floor.

LIVING SPACES - The lodge's contemporary communal living space is located upstairs and offers guests a fully equipped 'American-style' open-plan kitchen, dining table (space for 6) as well as a comfortable and stylish lounge area. The whole of the upper level of our Ecolodge is surrounded by a ‘wrap-around' teak deck, hanging dramatically over the jungle canopy - perfect for yoga, sunbathing or enjoying the fantastic panoramic views on offer. There is of course, also the infinity plunge pool, the perfect escape when the sun gets too much as it's filled to the brim with fresh cool water straight from a natural spring in the mountain.

YOGA & GYM - We have recently extended the deck around the plunge pool with a new outdoor rain shower as well. You'll also love our large yoga deck, exercise and body weights area (with pull up & dip bars etc) again complete with another outdoor rain shower and a 'chill out area', all hanging dramatically on the edge of our nature reserve - so you can enjoy the lodge's valley, ocean and sunset views whether working out or just relaxing.

LOCATION & ACTIVITIES - At the same time as being near local beaches, restaurants and other tourist attractions, Pura Vida Ecolodge's location is both remote and private and the retreat itself will provide you with all sorts of adventures and experiences. We have our own nature trails, waterfalls & natural plunge pools both near the ecolodge & on the edge of the Pura Vida Ecolodge Reserve - the easiest trail starts right by the ecolodge, with more challenging treks on the edge of the reserve just a short up-hill walk (300m) from the lodge. Your adventure can be as extreme or relaxing as you choose with a plethora of natural swimming pools, waterfalls and rock faces to explore! Whether you are honeymooners, a group of friends or a large family of 7, you will have the entire ecolodge just to yourselves. We have also planted lots of trees, so please be our guests and pick any of the fruits they are all obviously 100% organic! If you venture off any of the paths, take your boots and maybe a hiking pole.

We are just a 10-15 minute drive (depending on season, road conditions and of course your 4x4 driving skills) from the Costa Nera Highway allowing guests to easily explore the area with day trips to two of Costa Rica's most popular national parks (Manuel Antonio & Corcovado), stunning beaches (Playa Arco, Tortuga y Ventanas are our three favourites) and our concierge service can help with tours and boat trips, trekking options, scuba diving & snorkelling trips, kayaking, stand up paddling, surfing, hiking, mountain biking, canyoning, canopy lines and horse riding etc. The nearby village of Ojochal (just 5 minutes up the Costa Nera) is one of a few local villages hosting a whole load of fine dining and fusion restaurants or if you'd prefer to relax 'at home' we can happily arrange home-cooked 'tico' meals, food parcels (according to the season, fresh fish, ceviche and seafood all available) and fruit baskets to be delivered direct to the Jungle Villa.

ECO-TRAVEL - Eco-travel in Costa Rica is your ticket to explore a plethora of amazing places that care just as much about the environment as they do about their guests. It's a country where 'organic' is as important as 'stylish', and the government plans to make it the world's first carbon-neutral country by 2021.

‘Pura vida' is Costa Rica's national motto, and for good reason. It's a real paradise: Our guests can enjoy the 'pure life' in some of the world's most bio-diverse jungles, rain forests and coastlines. The country's book-ended by beaches on its Pacific and Caribbean sides (hence the laid-back surfer ethos that characterizes coastal life) and inland, nature holds way: a full quarter of Costa Rica is protected land, from the smouldering volcanoes to dense jungles. In the highlands, farms and plantations produce delicious tropical fruit – as well as some of the finest coffee ever to grace your espresso

PURA VIDA ECOLODGE FAQs:

- WILL I NEED A 4x4 CAR? Yes, our retreat is situated 5km from the coast and the village of Coronado on a well maintained gravel road into the coastal mountains. A 4WD car is necessary (not AWD more notes in welcome pack). There is a convenience store or “soda" as they are called in Costa Rica, at the Coronado junction, where you can get the majority of your groceries and supplies. For supermarkets, restaurants/bars, beaches, bigger stores, etc. you would require transportation to the local towns of Ojochal (5 mins), Uvita (15 mins) up the Costa Nera Highway. Several taxi services are available but you cannot beat the independence of having your own 4WD. Driving time from San Jose is around 3.5 hours. Full details & directions in welcome pack TIP: Bring coins and change from the US or change colones for the highway tolls!

- WHO SHOULD I RENT OUR 4WD WITH? We have been working with Vamos Rent-a-Car since we opened. They speak English and they have various offices around the country (Near San Jose Airport and Dominical amongst others). They will meet you off your flight or even at your hotel if you're setting off early in the morning. Be sure to mention us and Pura Vida Ecolodge to get the best prices & treatment. You should allow around an hour for vehicle collection and paperwork.

- IS THERE SOMEONE IN COSTA RICA WHO CAN ASSIST ME WHILE I AM THERE?

Yes, once you book Pura Vida Ecolodge, you will be sent the welcome pack which includes all the details of our housekeeper and his wife, who together with myself and Kika, will double up as your 'concierge service' leading up to and throughout your stay. Though our housekeepers are Spanish speaking only, they are very knowledgeable on the area and will be there at checkin & checkout and can help you throughout your stay with anything you might need. I'm sorry we cannot be there but you'll be in very good hands, Gersan & Ili are practically family!

- IS THERE A BEACH NEARBY THAT IS EASY TO GET TO? Yes, in fact you are really quite spoilt for choice. Playa Tortuga is the nearest and possibly one of our favourites. Once down at the Costa Nera, it is just a 5 minute drive up the coast. A short drive further up the coast takes you to Playa Piñuelas, Playa Ventanas and then the stunning national park of Marina Ballena and Uvita. Full directions (including which beaches are best for swimming and surfing etc is included in your welcome pack).

-HOW EASY IS IT TO FIND PURA VIDA ECOLODGE? Upon confirming your reservation, we send all our guests a welcome pack with very clear directions including photos of landmarks along the way. This is updated monthly as we aim to give all our guests as up-to-date info and recommendations as possible

-ARE THERE RESTAURANTS AND SHOPPING NEARBY?

Ojochal is the nearest town with a really good selection of fine & casual dining. You can find Fusion, Italian, Asian, “Typical Costa Rican," even a deli/bakery and a handful of great fruit smoothie and ceviche places. Further up the coast there is Uvita, again with a good balance of International and 'local' options. We include a full list of recommendations (both restaurants & bars) in the welcome pack. For shopping, you may wish to visit the bustling tourist town of Manuel Antonio (50-60 minutes drive north) which has souvenir, jewellery, and art/craft shops and many lively restaurants (we recommend a trip to Manuel Antonio, anyway, for the national park, which a lot of our guests do either on the way down or on the way back up to San Jose.

-ARE THERE EXCURSIONS & ACTIVITIES CLOSE BY? Yes, yes, yes! Again, you can find more details on the Pura Vida Ecolodge web site, but there are spectacular waterfalls, nature trails and plunge pools right in the reserve itself. The surrounding area offers world class scuba diving, snorkelling, zip-lining, boat tours, mangrove tours, hiking, stand-up paddling, horseback tours, canyoning, as well as being located between the country's best national parks (Corcovado & Manuel Antonio) and a 20 minute drive from Marina Ballena National Park. There are dozens of picturesque, quiet beaches all the way up and down the Southern Pacific coast, with enough activities and adventures on offer to do something completely different every day! We can also recommend great day trips to the Osa Peninsula, Sierpe and Nuayaca Falls amongst others and an overnight option to Mt Chirripo is incredible if you have the time. For surfers, Playa Dominical has a famous left and right beach surf break, and waves 95% of the year. Closer to the lodge, Playa Tortuga and Ventanas often have good waves more for beginners or if you're after an almost private beach and wildlife experience, you can have breakfast or lunch at La Cusinga and then explore the different monkey colonies. if you're lucky you might spot some Red Scarlet Macaws and guests also regularly see lots of toucans and different types of parrots. The 10-min walk through the jungle down to Playa Arco is well worth the trek!

-IS IT A QUIET NEIGHBOURHOOD? Yes, Pura Vida Ecolodge is the best of both worlds. While being a completely private retreat and reserve (both the house, pool and the surrounding nature trails) with it's orientation meaning that the property literally hangs over the jungle canopy on one side and directly faces the Pacific coast on the other, you will have a handful of neighbours nearby in the slowly growing community if you wanted a friendly chat or even some more tips on the area.

-IS THERE A GROCERY STORE NEARBY? There is a good little 'pulperia' (small local store) on the crossroads at Coronado (around 5km away) that will most likely have most things you would need. There is also a great fish/seafood place just 1 km from the Coronado junction. For larger shopping, there are two big supermarkets ( as well as a really good Pharmacy) in Uvita, about 15 minutes up the coast

-DOES THE ECOLODGE HAVE INTERNET AND CAN I PURCHASE A LOCAL CELL NUMBER? Yes, the house is equipped with WiFi/hotspot for internet connection and you can even purchase a sim card for around $4 (around 2000 colones) by the luggage claim in the airport, you just need a passport. Sim card is technically free as you can use all of the funds with calls. While cellphone signals have greatly improved in the country, there are some spots around Coronado that don't have reception but there is consistently good signal in and around Pura Vida Ecolodge. Please note that while the WIFI/hotspot is fine for emails and checking the news, (SENSITIVE CONTENTS HIDDEN) etc, please don’t expect to be able to stream movies as it's only 3G speed max.

-WHAT IS THE WEATHER LIKE? A more detailed description of Costa Rica's seasons can be found on the Pura Vida Ecolodge web site, but in general you can expect about 85+ degrees at the beach year round. The only difference in climate year round is that May-November is the "green," or rainy season, and December through March/April is the dry season. The temperature up at the Ecolodge is always a few degrees cooler because it is around 1000ft. elevation, and you get great mountain breezes. Likewise, because of its proximity to the equator, the sunrise is around 5-5.30am with the sunsetting at 5.30-6pm. The ‘Green season's' rains are quite welcoming, it's always hot and the partial clouds and afternoon rains are soothing. Typically the rains start on the mountains between 2-4pm, maybe a little later by beach. For us, the best times of the day are between 5-7am. The congo monkeys will wake you up, and it's the most glorious part of the day and besides you'll most likely be asleep by 8/9pm! It's amazing how quickly you'll adjustment!

-DOES THE LODGE HAVE AC?

In short no. But both bedrooms/suites have excellent ceiling fans (with 5-speed settings). Please note there are ceiling fans in the living room and kitchen area as well and the Ecolodge has been designed with your comfort in mind, with large-open plan living spaces, surrounded by sliding doors leading out onto the wrap around decks which mean there are lovely fresh sea-breezes throughout.

-WILL I NEED TO BRING ANYTHING WITH ME? You need not bring any household items as all bedding, tableware, towels (for both inside and pool area), cookware etc are all provided. We also provide a wonderful fruit basket and some other local delicacies on arrival. Please bring beach towels and your personal items, and of course a sense of 'Pura Vida' adventure!

-IS PURA VIDA ECOLODGE A PRIVATE LOCATION? Yes, not only is the location incredibly private but regardless of your group size, you will have the entire retreat (house and surrounding reserve) just to yourselves. A lot of our guests are honeymooners and couples, as well as groups of friends and entire families. Either way, whether you are 2 people or a group of 6 with kids, you will have the entire property to yourself.

- IS COSTA RICA SAFE? In general Costa Rica is very safe, however petty crimes do happen especially by the beaches or touristy areas. Do not bring any valuables to Costa Rica with you and especially do not bring them with you to the beach. TIP: Leave the glove department open to indicate it's empty.

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Families

  • Great for children of all ages
  • No pets allowed

Bed & bathroom

  • Bedroom 1: Super King Bed Single Bed
    Bedroom 2: Double Bed
    Beds in other rooms: Sofa Bed
  • 2 En suites

Amenities

  • Wi-Fi available
  • Private outdoor pool (unheated)
  • Mountain Views
  • Private garden
  • Patio
  • Solarium or roof terrace
  • Balcony or terrace
  • Sea view
  • Deck
  • Internet access
  • Safe
  • Cooker
  • Fridge
  • Freezer
  • Kettle
  • Washing machine
  • Clothes dryer
  • Iron
  • Telephone
  • Ceiling Fans
  • Linen provided
  • Towels provided

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Access

  • Parking
  • Secure parking
  • Not suitable for wheelchair users

Getting around

You'll definitely need a 4x4 car at Pura Vida Ecolodge (we suggest you get in touch with Luis at Vamos rent-a-car - be sure to mention us to get the best possible deal and to ensure being extra well looked after. Having your own wheels allows guests to discover some of the hidden little gems the area has to offer and we have all sorts of tips, directions & local maps that we send out in our welcome packs once your reservation is confirmed, all of which will prepare you for your Costa Rican adventure...

Interaction with guest

We realize that most guests come to our area to really switch off and get away from it all. We therefore meet you up at Pura Vida Ecolodge on your checkin day and collect the keys on the day of checkout, thus giving you all the privacy you want. That said, we are of course available for anything throughout your stay and if you're not used to off-road 4x4 driving we can even arrange a 'meet & greet' service on the main road on the day of your checkin when our housekeeper can escort you up the lodge. While we actually live abroad, we're always just a message away and if you should need anything onsite during your stay, our charming housekeeper Gersan lives nearby and is available on whatsapp

Policies

Check in time: 14:00, Check out time: 09:00
If you have any questions about check-in or check-out times, please contact the owner/manager.
Payment
This rental can only be paid for online through Holiday Lettings using your credit/debit card or PayPal (never by bank or wire transfer).

Damage deposit: (£288.99) $400.00
Smoking
No smoking at this property

Cancellations

Change of plans? No problem. You could receive a partial or full refund, depending on when you cancel.

Booking confirmed

100% refund within 24 hours after booking (provided the stay is at least 60 days away).

24 hours after booking

50% refund of the amount paid (minus the booking fee*) if cancelled at least 8 weeks before check-in.

8 weeks before

25% refund of the amount paid (minus the booking fee*) if cancelled at least 4 weeks before check-in.

4 weeks before

No refund if cancelled less than 4 weeks before check-in.

Check-in date

* The booking fee is stated in the cancellation policy information on the payment page. This fee helps us run our secure platform and enables us to provide 24/7 customer support

House rules

Adopt the 'Pura Vida' philosophy & concept we have worked so hard to create. That means respecting nature, the animals & the magical surroundings of the Jungle Villa & it's reserve.

- No smoking inside house
- Don't feed visiting animals
- Enjoy wildlife, don't be afraid of insects, it's a Jungle Villa!
- Use safe for valuables
- Don't throw paper in toilets, use bins provided
- Lock windows & doors, turn off AC, lights & fans when you leave ecolodge.
- More info in welcome packs

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About the owner

Joe L.
Response rate:
100%
Calendar updated:
18 Apr 2021
Years listed:
8
Overall rating:

Languages spoken: English, Spanish, Italian

This Villa has 2 bedrooms, 2 bathrooms and sleeps 7. It’s been listed on Holiday Lettings since 06 Dec 2012. Located in Province of Puntarenas, it has 90 reviews with an overall rating of 5. The average weekly rate varies from £1163 to £1511.

The Owner has a response rate of 100% and the property’s calendar was last updated on 18 Apr 2021.

Map

Map and how to get there

Map

Guest reviews

Excellent
90 reviews

Excellent
83
Very Good
5
Average
1
Poor
1
Terrible
0

“A natural paradise that blew me away”

Reviewed 15 Jan 2021

What can I say! My overall feeling: My stay at Pura Vida Ecolodge will always be one of those holidays that will stick out in my memory as one of the most magical experiences of my life. Situated … More

“The perfect getaway”

Reviewed 21 Dec 2020

I didn't realize how badly I needed to take a break and recharge until I arrived at Pura Vida EcoLodge. I couldn't think of a more peaceful place. It is surrounded by the most beautiful view… More

“Perfect Family Escape to Paradise”

Reviewed 22 Nov 2020

There is really nothing bad I can say about Pura Vida Ecolodge and Retreat. We booked the our stay very late and were amazed that Joe was able to accommodate us on such short notice. We live and work … More

“ES M A G I C O”

Reviewed 20 Nov 2020

¿Como describiría la experiencia? No es buena, para nada bueno se queda corto! Es INCREÍBLE! El lugar ofrece todo! Confort, elegancia, naturaleza, paz, tranquilidad... si tienen l… More

“Una hermosa villa ecoamigable”

Reviewed 20 Nov 2020

Pura Vida Ecolodge es un lugar increíble. La propiedad tiene una linda vista, inmersa en el bosque trópical y con una propuesta ecoamigable. Los dueños se preocupan por brindar to… More

“AMAZING!!!!”

Reviewed 20 Nov 2020

Wow! Where to begin?? My husband and I came to Pura Vida Ecolodge for our honeymoon and it was incredible. Joe & Kika go above and beyond right from the moment of your booking. They truly want to … More

“Beyond Expectations!”

Reviewed 20 Nov 2020

I recently retired from managing 125 vacation rental homes in California, (and currently manage 8 here in Costa Rica), so I'm a bit picky about details. When my husband and I walked into this hom… More

“Heaven on Earth”

Reviewed 31 Jan 2020

Wow. What can I say... During our two week trip to Costa Rica, and staying in three different locations, Pura Vida topped them all. We stayed here for 4 nights and could have stayed forever. We left … More

“The best accommodation ever”

Reviewed 22 Dec 2019

Pura Vida Ecolodge is the best accommodation where I have ever stayed. The house is amazing and the landscape breathtaking. The lodge is like in pictures, even better. We enjoyed a lot our stay there … More

“Amazing Jungle Canopy Stay”

Reviewed 16 Oct 2019

Our week long honeymoon during rainy season was phenomenal. Joe and Kika went above and beyond with the communication and laying out everything for us. Check in was a breeze and Juan Carlos was grea… More

Review 1-10 of 90

FAQs

How do I find more info about the property?

You can get in touch with Joe (the owner) through the contact form on this page.

If you’ve already booked, go to Manage your holiday booking to send the owner a message.

What if I have questions before I book?

Send Joe (the owner) an email through the contact form on this page. Alternatively, if there’s a phone number on this page, you can call them.

How do I contact Joe (the owner)?

Send an email through the contact form on this page. Or if there’s a phone number on this page, you can call them.

If you’ve already booked, go to Manage your holiday booking to view Joe the owner's contact details or send them a message.

What's the difference between 'Book your stay' and 'Contact the owner/manager'?

Use the Book your stay form to pay provisionally online and send Joe (the owner) a booking request. You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then

Or send Joe (the owner) an enquiry through the Contact the owner/manager form if you’d like a quote or more info first.

What is a booking request?

When you pay online through the Book your stay form, a booking request is sent to Joe (the owner). You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then.

Only bookings paid for through our site are covered by our trusted Payment Protection.

How do I know my booking is safe?

To book this holiday home you need to pay through the Holiday Lettings website. Only bookings paid for through our site are covered by our trusted Payment Protection. This means that in the unlikely event that you’re prevented or denied access to your holiday home when you check in, we’ll offer a full refund for the stay.

Find out more about booking safely.

How do I know what it will cost for my stay?

Simply enter your holiday dates in the Book your stay form to calculate the cost of your stay.
Click Book now to see a full breakdown of the price.

You can also request a quote from Joe (the owner) through the contact form. The owner will email you the total cost for your dates and a link to book and pay online.

How do I know if my booking request has been accepted?

You’ll receive an email within 24 hours to let you know. Or you can check in Manage your holiday booking. No money will leave your account unless it’s accepted.

How do I pay for my holiday?

Use the Book your stay form to pay provisionally online. You can pay by credit/debit card or PayPal. Joe (the owner) will have 24 hours to accept the booking and no money will leave your account before then.

If you’ve been sent a quote, simply accept it and pay online through the email we sent you. You can also do this in Manage your holiday booking.

Only bookings paid for through our site are covered by our trusted Payment Protection.

Why can't I call Joe (the owner) before booking?

You can exchange contact details with the property owner/manager once your booking is confirmed and you’ve paid in full. Paying and communicating only through our platform allows us to ensure that your booking is covered by our Payment Protection policy.

If you have any questions before booking, you can send the property owner/manager a message via the contact form on their listing. Once you’ve booked, you can discuss the rental and make arrangements for your trip by logging into Manage my booking.

How do damage deposits work?

In most cases, you don’t pay a damage deposit up front. Instead, we save your payment details securely and you’re only charged in the event of damage to the property.

Occasionally, you will pay a damage deposit up front as part of the total rental cost. In this case, the owner has 10 days after you check out to report any damage. If they don’t, we’ll return your deposit. If their claim is successful, we’ll deduct the agreed cost and return the remainder.

How can I view and manage my booking?

Go to Manage your holiday booking to view all your booking details, pay the balance of your holiday or cancel it if you need to.

How do I pay the balance of my holiday?

You can pay the remaining balance of your holiday at any point. Simply go to Manage my holiday booking and click Pay now.

We’ll automatically charge the balance payment to the same payment method 10 days before it’s due. Go to Manage my holiday booking to see when the payment will be taken.

How can I retract my booking request?

You’ll need to contact Joe (the owner) to do this. Send them a message in Manage your holiday booking or through the contact form on this page.

How do I cancel my booking?

Go to Manage your holiday booking to cancel your booking. Here you can view your cancellation policy to see if you’ll be refunded.

How do I edit my booking?

You can request to change the dates or number of people on your booking via the Manage your holiday booking page. To change your holiday dates use the Edit booking button. If you need to change the number of guests staying then send Joe (the owner) a message.

If Joe (the owner) agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your holiday booking page. You’ll have 48 hours to take action before the revised quote expires.

View all FAQs

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