“Extremely disappointed with the description of this property.”
Reviewed 30 Aug 2016
This property is described as 'Lakeside Luxury Villa at Etang Vallier Resort'. This property is extremely basic and in need of some care and attention. On arrival the terrace was filthy and we request… More
Hello and thanks for taking the time to write your review.
I am a little surprised as I saw you every day at the Resort and apart from the terrace, which as you say we had jet-washed the day after you had mentioned it, and a cd player and new coffee machine that you requested (and that we supplied immediately), you never made your feelings known whilst on-site. I feel we reacted quickly and efficiently to every request you made. I also asked numerous times whether everything was ok and even on the day of the departure you said you had enjoyed your stay. In response to your specific comments, the villa was entirely repainted in May this year and I have checked today and there is no mould, only a water stain that has come through the new paint behind the toilet. The modern-style cube gas bottles that we use only smell when they are nearing the of the bottle, so I am certain that this was not a safety issue and if you had mentioned it we would have changed the bottle for you. I will pass on your comments to the owner about the outdoor furniture, which inevitably does get worn, but all in all, the villas are well-equipped and match the description given. I have to say that for the price you paid for the number of people you had staying in it, it offers superb value for money.