“Stunning Villa Pure Luxury Ideal for large groups/family holidays A***”
Reviewed 23 Feb 2012
Absolutely beautiful Villa, very spacious and equippped to a very high standard throughout. Ample facilities for children of all ages, Teenagers included. Stunning garden areas around Heated Pool, amp… More
Hi and thank you for your terrific review of the villa ! We are really glad that you and your family had such a fantastic holiday and stay at the villa and should you ever wish to return, we would love to have you back. As a gesture of goodwill and as a returning guest we would give you a 10% discount off our standard rates.
“Excellent villa in a beautiful place”
Reviewed 27 Oct 2011
Gorgeous villa not far from a lovely town. Short car/taxi journey to the beaches, which are amazing.
The villa has a lovely garden and pool with barbque area, as well as a pool table and table ten… More
Hi and thank you for taking the time to provide a review of our Luxury villa in the Algarve. It is all well and good advertising a luxury villa and then arriving and finding it does not do what it says on the tin, but we try to be honest and provide a really nice environment for our guests and always ensure that the villa and internals are kept and maintained to the highest standards so that guests are trouble free. We would love to see you return and as a gesture of goodwill offer you a 10% discount off our standard rates.
Reviewed 9 Feb 2012
This villa is stunning. Everything you need and in a quiet area, although we were warned about burglaries in the area. Decor was of a very high standard. All in all, an absolutely beautiful and ver… More
Hi, Thank you for your Trip Advisor review. I have looked at the comments on the Burglary and pool heat issues and would like to clear up these issues that you feel you had.
The burglary was a group of young people on the complex, who chose to leave the window open and go out shopping for the afternoon and were burgled. This could happen anywhere in the world and does happen regularly in the UK. My villa has a lockable secure garden gate with perimeter fencing and security shutters to each of the windows / patio doors and an alarm system linked to the local police. The villa also has a safe fitted in a hidden secure location and to date (touch wood) we have never had an instance.
Regarding the pool heat issue we thought that in the end this issue was resolved. As soon as we were alerted by you that the pool heater had been switched off, we immediately contacted the pool company the same day and the heater was switched back on. Therefore the heater was on as requested for the duration of your booking less the short time taken to contact the pool company once I was made aware. As advised in the Meet and Greet package, the heater could have been turned back on even quicker if the local number for the team had been alerted. It is a shame about the pool heater mistake by the gardener as without this issue it seems you had a fantastic time at the villa and loved every aspect of the luxury villa. We hope to see you return and if you do return, we will offer you a discount off your booking as a gesture of goodwill.
“A thoroughly enjoyable holiday” The whole booking process with the owner was a pleasure from the start. Great communication and very accommodating. We were a group of two adults a child of 7 and one Senior citizen of 80 years. The complex is easy enou