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A FlipKey verified reviewer
Meets your Basic Needs.
Feb 2015
The property manager has proven himself to be petty, problematic and argumentive. I wish I knew how to add his emails and text messages to this. For now, let's just go with the FACTS: 1. Accomod… More
Reviewed 30 Mar 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Owner's reply:
Property owners and managers are aware that once in awhile, we get a Nightmare guest, and this guest falls in to this category!
She has been trying to damage my reputation online because I informed her of a turned on light in the property and caught her trying to defraud me. My main listing on Flipkey, I have a 5 and 4.5 Star rating on two listings. Potential guests, the following is a review that was left in the main listing and please review check my other reviews to see a true reflection on how my guest are treated:
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Mar 19, 2015
My nightly cost of $35 - $40 nightly is priced for persons that are on a budget. When checking in guests, I informed them to turn off lights, fan, stove and AC when departing the property. There is only one provider of electricity in Jamaica and it's very expensive here.
Her Complaint - I brought her an extra set of sheets the next day after check-in and she was leaving the property at the same time. After dropping the sheets off, I visited my brother that reside a few houses down on the street. On the way out of the community, I stopped at the property to water the plaints on the balcony. I noticed a light on in the house and I telephoned her to ascertain her location. She stated that she did not leave the lights on and acted if I entered the house and turned the lights on...and then call her (go figure). She was not coming back any time soon, so I opened the front door and turned the light off. Did not need to enter, because the light switch is at the front door (inside).
"Strange enough, later in the week I came in and a light was on" - If the light was on, naturally you or your guest forgot to turn the light off!!!
WOW...she is complaining about light, yet she tried to cheat me by having extra person/s staying in the property without paying for them. The day of check-out, I found it suspicious that an extra person is in the property so early in the morning and asked her "are you going to pay for the extra person". She said how much and I asked her how many nights did the person stay...she replied two nights. I suspect that this extra person stayed the entire stay that she was there (6 nights).
I will pick-up guests at the airport (if they ordered this option), take them shopping and show them around. This involves an average of 6 hours from the time they are picked-up and I don't ask for a fee for this time spent...simply a courtesy for my gust to be comfortable. Currently (March 19) I have a couple of College students that are on a tight budget and want to explore Jamaica. I talked to my driver to give them very special rate that is in their budget, in order to explore Jamaica and they are enjoying themselves!!!
I don't have issues with person that respect basic policies and have no intentions to cheat the property owner. Cheaters always cries the loudest.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.