“What a wonderful Holiday.” The apartment was wonderful and the location was out of this world. We had the most relaxing holiday and certainly would come again. Di and Doug were always on hand in case we needed any information about the island. Woul
“Beautiful Apartment with rooftopbTerrace overlooking the sea”
Reviewed 18 Mar 2014
The location of this apartment is stunning, with a rooftop terrace that overlooks the sea. The apartment is gorgeous, and very comfortable with all the mod cons and conveniences of home. The view of t… More
“Beautiful sea views”
Reviewed 4 Feb 2013
We had a wonderful week enjoying amazing views, airy open plan living and a sunny terrace with cooling breezes. The children could swim and play in the nearby sea pools and play areas and we found so… More
Reviewed 6 Nov 2013
We booked this rental property for a week in October. When we arrived we were horrified to discover that we weren't able to gain access because the information we had been given was inaccurate and mis… More
First of all we regret the mixup with the instructions. The key was left for the guests but unfortunately the only email address we had was through Holiday Lettings. We emailed the instructions to the guest but due to a problem with Holiday Letting's system the attachment with the instructions according to the guest never reached him. We did request the guest's contact details but the booking form sent to him asking for his details was never returned to us.
The front door can get a bit of sand caught under it but normally a good push clears it. To say it only opens a few inches is totally inaccurate as it does open fully.
As far as we knew the wifi in the apartment worked fine. The guest had our contact details and that of our rep but as far as I know did not contact either of us. However due to the location it can occasionally be intermittent. We have stayed at the apartment for long periods and have had very few problems. The router is less than a year old.
We have not been informed of any stains on any bed covers. If this were the case and we were contacted we would have replaced it immediately.
The apartment has it!s own large hot water heater and provides hot water 24 hours a day. We do not understand his complaint on this as the booking was only for 2 persons.
We have been informed that one of the toasters in the apartment was faulty. As we provide a toaster and kettle in both the kitchen and on the terrace this shouldn't have been a significant problem. There are 2 toasters.
In no way are the photos misleading other than understating the beauty of the location. The property he booked was the first floor apartment with roof terrace. That is the apartment he stayed in. I don't understand why he even made this statement as the ground floor apartment is on a separate listing.
We have been in contact with the guest over his claim on numerous occasions. We were in contact with him during his stay and since his return to the UK. This was by text and email.
We find this review to be very unreasonable and does not accurately describe the apartment. His assessing the apartment as a 1 testifies to this. Our feedback and other reviews contradict this.
Being directly on the waters edge this first floor apartment has a real Wow factor. Master bedroom & living room look directly out to the ocean. With the Twin Room boasting views to the pebble cove beach. This apartment is one of two, so if you are a larger group th …see more
The master bedroom has a double bed and the other has 2 single beds. Both are on the top floor next to the main bathroom with shower equipped with hairdryer and Laura Hutton´s Aloe Vera products (gel/shampoo and body lotion dispenser) The 1st floor balcony will le …see more
“Charms of Casa Neptuno” I was lucky enough to select Casa Neptune as a base for our stay in Arrieta, Lanzarote, after looking online at other properties. It turned out to be very happy choice.
I am a fairly fit and healthy 67 year old divorced woman
Seaside property just 100 metres from the sea with solar heated pool shared with just 6 villas, in the tranquil coastal village of Punta Mujeres. The villa has been designed with young children in mind and is fitted with stair gates throughout and has cot, high chair, c …see more
Stunning sea front 2 bedroom luxury holiday home. Hybrid car included in the price along with Vip chauffeur airport transfers. Stunning sea views from all rooms and large roof terrace (shared with one other apt) shaded day bed, BBQ & sun loungers. Free pool access c …see more
Stunning villa just 100 metres from the sea with solar heated pool shared with just 6 villas, in the tranquil coastal village of Punta Mujeres. You enter the villas from the ground floor via the large south facing front terrace which overlooks the pool. The fully fi …see more