“A wonderful first time in Kauai” Three of us stayed & ranged in age from 80 to 7. We all loved it. Beds & pillows-so comfortable. Pool-fantastic. Location-perfect! Halfway btwn North & South ends of the island so any trip is enjoyable. Safeway is right across the street & Safeway card, even from Canada, will work there for discounts. Had to take my daughter to Urgent Care & everyone was so friendly. Doctor there said if we have anymore problems that we could go back there or there are two excellent pediatricians right by the resort located in a one-story white building beside Birkenstock, on left side of street when you head North from resort. Electricity is expensive on Kauai, so we always turned out lights, but when we came home after the cleaning, every light was on & we had to reset every clock as they were all flashing. Dad's room was the one that shared a wall with the lobby. He could hear the staff in the lobby opening and closing the drawers as soon as they started at 7:30am. He was usually up anyways & it wasn't a big issue. I never heard any noise & thought the room was extremely quiet. Only thing in the room that could be improved is the knife set in the butcher block. If there was one good paring knife & one larger knife to cut fruit, meat, etc. that would be great. Before & during the trip, when I had to talk to someone on the phone, they were all great. On our last day there, I went to the Owner's/Management office. The girl in the office was not personable at all. Any question I asked was answered by "yes, no, I don't know". I was the only one in the office for about half an hour & she never spoke to me once, unless I asked a question, & didn't even ask if I was enjoying the resort?? I would hope she was having an off day & that she wasn't like that every day because if she is, she would benefit from some training on customer service. All in all, it was a great vacation & I already have 5 separate families who want to go there now. We will be back & can hardly wait!