29 Jan 2014
"Absolutely fantastic property. Friendly 'Above and beyond' service"
We spent a perfect Christmas at Villa Suzy with our two children, age 5 and 7 months, and our friend. Villa Suzy was perfect for us, having everything we needed for the children including microwave st… More
14 Dec 2013
"everything you will need"
really enjoyed our stay at villa suzy,its a large well equiped place with plenty of things to do,plenty of space for sunbathing,and loads of games,music,dvds if the weathers not to good.its a 4.50 eu… More
Hi Willie, thank you very much, great to hear you enjoyed your stay at 'Villa Suzy'
8 Dec 2013
"Perfect break with the family"
My wife and I and our 3 kids spent a really enjoyable week at Villa Suzy during the October mid-term. We found the villa to be very tastefully decorated throughout and fully decked with outside furnit… More
We are delighted you all enjoyed 'Villa Suzy'. Thank you very much for your kind comments and we look forward to welcoming you all back again soon!
Nigel & Suzanne
8 Aug 2013
"Best Villa holiday we have had in a long time!"
We have stayed in quite a few Villas around Europe and this has to rate as one of the best value we have stayed in, it has everything you could possibly need, we were amazed that you could get a villa of this quality for the price. When we arrived there was a food & wine basket provided by the owners, which was unexpected and a really nice touch and got us off to a good start. The villa has a big enclosed rear garden for the kids to run around safely and a lovely pool overlooked by a shaded pergola, which was very pleasant in the hot midday sun if you want to watch the kids splashing about. The standard of décor and furnishings in the villa was very good. The TV and sitting room looked like it was just recently refurbished and was comfortable and stylish. The kids had never seen so many DVDs and watched one everyday. It is located in a very quiet part of the town, which we liked, and 5 mins walk from a new supermarket. We had a really good time and would recommend this villa and Fuerteventura to families especially. Overall couldn't fault it, 5 out of 5. We will be back again!
Hi Ray, we're delighted to hear you had a very enjoyable stay at the Villa and we hope welcome you again soon.
Nigel & Suzanne
27 May 2013
"Best Holiday in Years"
This was our first holiday to a Villa and all I can say is we weren't disappointed and it won't be our last time. We had the most relaxed homely holiday we ever could have imagined. We arrived to find a lovely welcome pack with wine, food, milk, bread and butter etc which was a great start to the holiday. The Villa itself was immaculately clean and very well furnished and decorated with all the mod cons. The pool and garden were absolutely fabulous and we couldn't have asked for more.
We travelled with our two children, Mother and Father in law and stayed at the beginning of May . The Corralejo area is fantastic and caters for everything a family would need. We ate in 4 of the recommended restaurants in Nigel's booklet and were delighted with all of them.
There is a lovely pastry /coffee shop about 15 mins walk away which we did every morning for fresh Croissants. There is also a friendly cafe/restaurant next door to this. We even got a Birthday cake specially baked for our Daughters Birthday there. Trevor from the management company was more than helpful and we found the whole experience and the villa to be fantastic.
I have to say I just read the previous post/review, I can only say that they must have stayed in a different villa! We didn't experience any problems, we really couldn't fault the villa, it is modern and immaculately clean, and we found the management company very helpful when needed.
All we can say is if you are considering booking this villa you won't regret it, it genuinely is a lovely villa and I cannot recommend it enough, we thoroughly enjoyed it and are guaranteed to return.
Brilliant, well done Nigel
Hi Tadhg, we are delighted to hear it was your best holiday in years and you thoroughly enjoyed it. We hope you and your family can return soon.
Nigel & Suzanne
20 May 2013
"Unfinished site, rude and unhelpful property management!"
We stayed here from end april for a weeks a holiday...and a nitemare doesnt quite some it up! Villa was more like a town house on a residential and unfinished construction site. There were houses left unfinished and this made the site look quite unsightly. As it was residential lots of spainish children riding bikes and shouting aswell as some apartments playing loud music which we could hear! On arrival we had no welcome pack, tv constantley lost signal and dvd player kept crashing! We had limited towels and didnt recieve a visit from the property manager until the next afternoon, who on arrival was rude and advised us not to contact him unless it was an emergency! The owners of this villa nigel and suzanne are lovely and very helpful with great commication skills but the property managment team do not have any of the above attributes. Our son got burnt by the chlorine in the villas pool (this was confirmed by tests at the hospital), and was put on steroid medication,again we had no help or support from the property management team-once again just the rude attitude! The house itself was spacious but slightly run down as broken shelve in fridge, mould in shower and as i mentioned previously scrambled
TV, i didnt expect this from a "luxury villa" as advertised. Also the site communal pool was scruffy and unusable, the jacuzzi had bear wires and looked absolutly filthy aswell as the kiddies pool, so we were unable to use this also.
Stuart, we were extremely surprised and disappointed to receive your very poor review and would like to take this opportunity to clear up in an honest and truthful manner any issues you allegedly experienced so as to give future guests a more balanced and fair viewpoint.
The property is a high quality detached villa and not a town house as you described it. Also, our phase of the complex is completely finished and so are all the villas surrounding it. As it is in a residential complex, Spanish children or any children for that matter, cycling and playing in the complex is normal in all types of holiday complexes. They're good natured kids and we find it very strange & difficult to understand how anybody, particularly a group travelling with a young child, could possibly have a problem with that.
On arrival you were greeted with a COMPLIMENTARY welcome pack including bottled water, wine, bread, tea, coffee, milk, bread, ham and cheese. We have confirmed with our management company that this was left for you on your arrival. The TV channels are via satellite and can lose picture for a few seconds if there are very high winds or storms. This is a common feature with all satellite providers on the island. So you were a bit unlucky that it happened during your stay. Had you informed our management company of any problems, perhaps they could have been of assistance.
In relation to your negative comments regarding our property manager. You rang them when you arrived at the villa 21.00 to say that your child was unwell during your flight and they recommended a doctor and gave you the number and location of the 24 hour medical centre. You also asked them how to turn on the hob which they talked through with you on the phone. We can't understand how that is deemed to be rude or unhelpful. During this call they informed you that they would drop around in the morning. During this visit they answered any questions that you may have had and asked that you only to contact them after 6pm in the event of an emergency which is standard practice. When your son developed an unusual rash you contacted them as you thought it may be from the pool. As a matter of urgency they organised for the chlorine levels in the pool to be checked the next day by our pool company, a highly reputable company on the Island. The levels were found to be perfect, so this serious accusation is totally unfounded as it is impossible that the rash came from chlorine levels in the pool. If there was an issue with the pool all of you and not just your son would have been affected.
A small crack in one of the fridge door shelves and a spot of mould allegedly in the shower does NOT constitute a rundown villa and is totally misleading to potential guests. In relation to towels, each guest receives a bath towel and a hand towel which is standard practice in villas and hotels. In addition we also provide complimentary beach towel for each guest, which is not standard practice in other accommodation. Not only did we provide you with a complimentary welcome pack on arrival but we also gave you a complimentary late check out as a kind gesture because your flight was late.
Finally, we would like to reiterate that our villa is always maintained to a very high standard and is kept immaculately clean for guests on arrival. Our aim and hope is that all our guests have a fantastic stay at Villa Suzy so much so that they return again.
Nigel & Suzanne
22 Apr 2013
We had a fantastic relaxing family holiday in Villa Suzy, so much so that we have just booked another 2 weeks. Nigel and Suzanne are a pleasure to deal with and when we were at the villa, their local agent was a wealth of information about the area. Villa Suzy has every possible amenity you could expect and is very spacious both inside and out and really is a home away from home. Looking forward to our return visit.
Thank you very much for your lovely review, we are delighted you had an enjoyable stay and look forward to welcoming you back again to Villa Suzy.
Nigel & Suzanne
5 Mar 2013
"Brilliant family holiday, would highly recommend"
We booked Villa Suzy on the recommendation of friends who stayed there before. We were not disappointed. The villa is fantastic. We have 3 young kids and Nigel & Suzanne had thought of everything, from toys to keep the kids entertained in the garden to a wide selection of DVDs when we wanted to escape the sun. Usually when we travel we have to bring loads of stuff with us, however not to this Villa. Corralejo is a very child friendly resort and the beaches are fantastic. The owners had supplied an information booklet giving suggestions of places to visit & things to do including where to find a butchers for the BBQ, which was excellent. We will definitely return and I would highly recommend this villa to anyone considering a trip to Fuerteventura.
Hi Amanda, great to hear you had a fab time in Corrralejo and that Villa Suzy exceeded your expectations. We hope to welcome you and your family again soon to Villa Suzy!
15 Sep 2012
"Nice house, unfinished holiday park, problems with deposit"
A bitter aftertaste caused by the refusal of the owners to return half of the deposit (125 E) due to claimed damage to an old chair. We did hardly sit on this chair and did certainly not break it. There was nothing wrong with it when we left. Unfortunately, there is not much you can do other than to warn other guests to make photo's of the furniture when you leave. Very unpleasant.
House is nice though, couch and chairs a bit old; holiday park is only half finished which gives a desolate look but this is often in fuerteventura.
Hi Joen, we wanted to respond to what we feel is a very unfair and harsh rating in order to give other potential guests a more balanced account of events. You sent us an email as soon as you got home to say quote 'we had a really lovely stay at your villa' and 'when could we expect the breakage deposit back'. Unfortunately we found out later that day from our management company that one of our reclining chairs was badly broken. It was unrepairable and had to be removed immediately from the villa for health and safety reasons. As you were a group of 7 and stayed in the villa for 2 weeks it is hard to see how the chair was not used during your stay. All the furniture in the villa was bought new 3 years ago and was in perfect condition before your arrival. We didn't take the decision to withhold part of your breakage deposit lightly and thankfully have not found ourselves in this position before but we felt we had no other option in this case. As a goodwill gesture we only withheld half of the deposit which was more than fair on our part given the significantly higher cost of replacing the chair. Finally, just to clarify, our phase of the complex has been fully completed and as can be seen from the other 5 STAR reviews all our guests have had a truly exceptional stay at Villa Suzy so much so some have actually returned.
19 Jun 2012
"Home from home"
Nigel and Sue's place was perfect for us , felt like home the minute we walked through the door , our kids 3 and 6 were in their element in their private pool! This was our first villa holiday as… More
Hi Mark, great to hear you & your family had a fantastic holiday and will be returning to 'Villa Suzy'!
Nigel & Suzanne