“a relaxing stay” a lovely clean apartment, pools were cleaned daily and we had a number of pools to choose from which we could use. apartment is in a very quiet part of calis beach and only about a fifteen minute walk to the main strip of bars and res
This luxury villa was originally designed for 5 bedrooms but have undergone converstions in order to make one large master suite on top floor. Each villa has their own private pool as well as upgraded bathrooms and marble throughout. …see more
This luxury villa is located in Sunset Beach Club which is one of the popular complex in Fethiye Calis. Sunset Beach Club consists of detached villas, apartments and studios with excellent views out onto the seas as it is right on Calis Beach. …see more
This luxury villa was originally designed for 5 bedrooms but have undergone conversion in order to make one large master suite on top floor. Each villa has their own private pool as well as upgraded bathrooms and marble throughout. …see more
I booked the holiday through villa renters which was a very easy to use site. I asked owner to arrange transfers which again went very well. Owner was waiting for us when we arrived at 4.00a.m to hand… More
We have carefully read our guest’s review regarding our services and would like to explain the events from our point of view.
Firstly, we are happy that our guest did not have any problem regarding booking process and the airport transfer. Choosing a reputable airport transfer company for our guests is very important to us so they have a stress free, comfortable and safe journey.
Secondly it is not normally part of our duty to wait for our guests who arrive early hours in the morning. However we chose to welcome them regardless of time and meet them face to face so they would be more comfortable to approach or call if they need our help or assistance during their holiday.
Our guest mentions about fire alarm that goes of every 2 minutes. Our colleague Evren was present to meet them at the villa that morning. He says that there was no problem with the fire alarm while he was in the villa and the bipping noise would probably appear due to flat battery. Unfortunately we do not know when the batteries go flat. Otherwise he would have fixed the problem immediately.
We did not have any complaints regarding our beds being hard before. The beds are good quality and happy medium to satisfy most of our guests. Unfortunately it is not possible to supply the perfect bed to address everybody’s preference.
As far as we understand that our guest received everything she requested however she could not have them immediately. We think that it would be unfair to expect a hotel- like service when staying in a private villa. Most of our villas are fully occupied during summer season and we are doing our best to provide a good service for all our guests in different locations.
There are some situations that we do not have any control over such as flat batteries, ran out gas cylinders, blown off light bulbs. We ask our guest to inform us if they need anything and always happy to respond as quickly as possible. We are sorry that there was a chain of unfortunate events during our guest’s stay on these matters. It is not usual.
Our villas are in good standards and carefully priced for what it is. However we have taken all this guest mentioned on board and will check through the villa for minor fixtures and fittings problems such as wonkey toilet seat and make sure that everything will be in good working order.
Over all we are very sorry that our guest had no choice but to complain and also deeply disappointed that our efforts did not meet her expectations. However we do hope that she returns next year to have a lovely holiday in the sunshine and a beautiful location with a better service.