“A great vacation” We (two adults and two children) really enjoyed the house and the whole area of interlaken. The house is clean, well made and has in it everything needed for a family vacation.
We really liked the fact that the house is pretty close
We were very happy with our accommodation. The 3 bedrooms were spacious with plenty of storage space. The kitchen was really good and very well equipped. Dining & lounge areas were easily large enough… More
“Comfortable apartment in a great location.”
Reviewed 13 Apr 2015
The party was my wife and I with our two adult daughters and their husbands/partners. We had a fantastic holiday in the Interlaken area and the apartment was a full part of the success. It was big eno… More
“Very Disappointing, and unappealing”
Reviewed 1 Jul 2016
I would like to state our objections to the apartment and why we cancelled our stay. 1. Stairwell at entrance was so narrow and twisted that ascending with luggage was almost impossible. 2. The floori… More
I apologise, but have no intention of authorising a refund. The apartment is NOT dark, is NOT dated and has been furnished taking time and care and frankly I found you really rude on the phone and in your previous messages to try justify not staying at the apartment and getting your money back.
If you had been a little less rude, I would have felt far more sympathy for your situation and wanted to refund part of the money as I am a fair and decent person. The apartment is not falsely advertised and I do not see that because you did not read the information or look at the photo's properly this should warrant a refund.
The photos were taken in April 2016 so are current. You can read the reviews on the booking engine and read the text. There is nothing there that warrants your re-action and inability to be able to stay there for 3 nights.
I wish you all the best with your claim and am sure will be hearing from you.