“Rustic, charming, spotlessly clean and completely private” It was our first time in Goa so we had no idea what to expect but the apartment actually exceeded our expectations. It was very private, secure, spacious and well appointed with every single a
We have just recently had a 16 week stay at the Hub and in the 10 years that we have been doing long term rentals in various parts of the world we must say that the Hub was the most worn out place tha… More
So very saddened to read this review. During your stay ,whenever asked ,you said you were happy staying there and pleased with the maid too. The flat had been painted a couple of weeks before you arrived .
I have a couple of antique,sentimental pieces of furniture there like the rocking chair etc which I have chosen on purpose because I like the rustic touch and all other guests who have stayed love its cottagey charm.
The kettle (less than a year old and from the UK) broke down 2 days before you left. It would probably have been a fuse. Because of the voltage fluctuation in Goa , things have to be replaced often. I have an inverter to cope with the frequent power cuts so at least guests have the TV and a light and fan working. As I had open heart surgery 2 weeks ago and for the duration of your stay was unwell, I hired a friend/manager to be present for you. I never met you and regret that, as I like to have a hands on approach to ensure guests are comfortable, however Lunell I know does an exemplary job in my absence. She offered to replace the kettle with my own kettle but you declined the offer saying it was only for 2 days and you’d manage.If it is just a fuse , then the kettle will be repaired. If not, of course a new one will be purchased. More like 20 quid. Unfortunately electrical items are a lot more expensive here than in the UK and yes I would try and get it repaired first. I don’t subscribe to the ‘lets fill up the landfills and all choke to death ‘ unaware attitude that prevails so strongly in the West . I try to be greenly conscious.
You say items were forever breaking down ? How bizarre. Why would you choose to lie so ? You contacted me to say the washing machine was shaking and not draining properly. I immediately contacted the company and an engineer was due to visit the next day. In my welcome notes that you signed, it mentions the washing machine sometimes plays up because of the voltage situation in the state of Goa. This is beyond my control. I re mentioned the type of soap to be used ( A full box of soap and bottle of conditioner was left for you) The next morning you wrote to me and said to cancel the engineer as the machine was fine now.
The only other complaint you made was in your final week when you told Lunell your chocolates were still soft in the fridge. She immediately contacted LG ( the fridge is 4 years old) and the engineer turned up the next day and said the fridge needed defrosting and had to be switched off for the day. You said you were fine with that and have been offered compensation for any food loss.
All 3 ( the kettle and the fridge in your final week and the temporary washing machine issue) ‘breakdowns’ were dealt with promptly and efficiently. Sadly, however well maintained, it is still a 3rd world tropical resort , 3 minutes from the beach and with frequent power loss and swinging voltage ,so things do happen but we ensure we deal with any issue swiftly.
Some new saucepans were purchased a couple of weeks before you arrived. All you had to do was ask if you needed extra cutlery or crockery and I would have provided it. As guests usually stay just a couple of weeks, they tend not to entertain. All you had to do was ask. If it is possible then I do oblige.I didn’t check the house unfortunately before you moved in due to ill health but Lunell is aware of my high standards and filled in for me.
Re Brexit, Yes, I did mention I would be losing 20 % because of the exchange rate. In face I received 1,000 GBP less than what you paid to trip advisor after their fees and the 20 % drop. I still have to pay tax on the net amount. Even at the gross amount I received it has been by far the least I have received on a daily basis for the flat .I was tempted to cancel your booking in July after Brexit .That’s when I mentioned it. I was legally entitled to do so as there were 4 months remaining before you checked in but I have integrity and took the loss as I had given my word. I mention this with regards to what you said in your email to me saying the place was too expensive.The email you sent after you left.
You actually did not ask if the rate covered utilities. You asked if there was a hair dryer. I said I would provide one. Again,all other guests have brought their own . Yes, I did mentioned 100 rs a day towards the electric. There is an air conditioner which some guests’ use have incurred big bills for me. I had that in place but as I had forgotten to mention it before you arrived , when you refused to pay it , I let it rest. I didn’t insist. It was a request on my part.. The holding deposit is mentioned on my trip advisor profile. I have always returned it in full even though there have been damages, breakages and several sheets soiled. You refused to pay as you were suspicious I wouldn’t return the 30 quid deposit. I didn’t insist and.I should have realized then really, with your attitude, what was in store for me once you left .
Re the toaster. The toaster is less than a year old. A prestige one. A toaster is not listed on my profile . I have stopped providing one as people on short stays tend to eat out. Also, after the monsoon, because of the proximity to the sea, a rust like film developed on the metal part. The yellow plastic part is fine. It was scoured and cleaned thoroughly and I had been using it. You had just refused to pay the holding deposit .You asked for a toaster. I explained to you what it looked like ( the rusty type film on the mouth of the metal) You said it would be fine and asked me to send it. When you saw it and it was unacceptable to you why did you just not say you were not happy to use it.. Knowing what I’m like and how I like to make guests happy and comfortable, I would have bought a new one. Yes, I did say I won’t buy a new one as I don’t provide a toaster. Life is so much easier and more honest if you express yourself rather than wait till you leave and write a nasty, dishonest review.
Another lie.. Really guys.. Re the TV. I have 3 subscriptions under 1 account. There is money in there for 6 months supply. Unfortunately Tata Sky only debits a month at a time from my account, so each month a call has to be made to remind them to take the money from the account they hold for me. I have to do the same with my tv. Yes, Lunell forgot to make that call on 2 occasions so you had to contact us to say the tv cable needed topping up..I do the same with mine. Wait till the reminder shows and then make the call to them. Why they can’t just automatically renew is beyond me. They have my money.Each time , we made the call immediately so you never went without TV even though you said you never watched it. At the start when you said you never watched TV , you were asked if you would like the cable discontinued and you said no. No problem. I’ve paid for it in advance anyway and it is a service I provide with the flat.
You said you were happy with Janet the maid. She is sweet though a bit too slow for my liking and not always the brightest but means well. She is given money each month to buy supplies and knows that all she has to do is call if she needs more money. Again, why did you not mention this whilst you were staying there? Why pretend all was fine when instead you seem like you were just plotting to do a hatchet job ( your words) on me and my place? Why all this animosity?. We were all, always pleasant and professional and cordial with you. You mentioned in your email to me that you have lots of nasty tricks up your sleeves that you use with your tenants. How very sad to go through life with such disconnect with what you say and what you feel. I wonder why your profile name is Fangs ?
All the very best with your future stays and thank you for the feedback. Judy.
“Great property near Calangute Beach” I booked snsholidayvilla through TripAdvisor. The best part of this property is it's location. Calangute is densely populated touristic area and although this villa being in the heart of calangute give you sense of
“Ideal Accommodation in Goa for a group of 10” The experience of staying in a Private Villa just couldn't be better. The Bedrooms where big and very comfortable. The whole place was clean and tidy (Although not so much when we were leaving, but that's
I have gone to goa thrice in this year and twice i have stayed at this place, the bunglow. Amazing place to stay. It is spacious , with 3 AC bedrooms and flat screen TV in all the rooms. Kitchen and h… More
It has been a pleasure to have you stay with us every time and thank you for taking time out to write a review this time. It is always a pleasure to have our regular guests who use our property with love and care as they would with their own house. Thank you once again and hope to see you soon!
“Home away fom home...”
Reviewed 21 Nov 2013
We as a group of 7 friends stayed in this private villa which made our stay a memorable one.We felt like a family in this apartment which is independent & very near to famous Calangute beach.Whatever … More
Thank you for your kind words. We welcome guests who respect the place for all the facilities included as part of the stay. Until now it was always reserved by Europeans and TV personalities from Mumbai but it is a pleasure to have others come over and enjoy their holiday as well.
“Perfect place to stay, great value for the bucks..”
Reviewed 31 Oct 2014
I stayed with my friends and our families for 3 days at Case Europa. It is indeed a great place to stay with group. We thoroughly enjoyed the time spent here. Wonderful place with all amenities and we… More
Thanks for your kind review and we are glad you enjoyed the place.