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Good 3/5 

24 Photos

Santa Maria / Vila Verde

Apartment / 2 Bedrooms / sleeps 6

Good 3/5 

Short stays welcome

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from £65 / night

£450 / week


Key info:

  • Beach / lakeside relaxation
  • Nearest beach 0.4 km
  • Swimming pool
  • Great for children of all ages
  • Car not necessary
  • Air conditioning
  • No pets allowed
Beautiful Luxury Apartment, Sleeps upto 6, Amazing Beaches, Swimming pool, 2 bedrooms, Full Kitchen, Real Home from Home, Fully Air-conditioned, 24hour CCTV, TV/DVD, en-suite bathroom, safe, Lift access, on-site, mini market, shops and restaurants, 10mins from airport.  …see more

30 May 2014


"The best holiday of a life time"

Well what can I say, We have just arrived back , my children cried when they left.What a fantastic holiday we all had.The appartment was beautiful, everything that it says, spotlessly clean and all br… More

1 Jan 2014


"Misleading advert - Appauling"

We got to the apartment and immediately found the water was not working. Upon eventually finding that the mains were turned off I turned on the water supply and found the water pressure was non existe… More

I am very sorry and sad to hear about this complaint, with regards to this complaint I would like to add my side of the story as we feel this is extremely unfair and not a true representation of our apartment. We always pay for a deep clean of the apartment before and after each guest, which is carried out by the management team, they also check all of the facilities ready for guests to arrive, they also clean and check everything when they check out. The management company at Cape Verde reported no issues with the apartment, (I must point out that there are many management companies in cape Verde, not all are great, we are very happy with our management company and the guest should not speculate about other owners and there management teams). We were contacted by the guest on Christmas Eve 24th December the day he checked in. He phoned informing us that there was a problem with ONE of the toilets not flushing. After speaking to him I asked if there was water to the other bathroom and the kitchen, he informed me there was water to the rest of the apartment, it was just one toilet. I informed him that there was an isolation valve to the toilet and to check if this was turned on. We also immediately phoned, Skyped, and emailed the relevant people of the management team to send maintenance to the apartment to check, and to make sure that the problem was sorted as quickly and efficiently as possible. We had a call from our management company and an email first thing on the 25th Dec, Christmas Day morning telling us that maintenance had been into the apartment and resolved the issue with the bathroom. I then texted and email the guest to let him know that the management team had been in touch, and to immediately let us know if he had any other issues, and to get back in touch with us ASAP. We did not hear anything back from the guest until his return to the UK, when ONE issue turned into many, from all of the bathrooms not having any water, DVD player not working (which it is, someone had taken the plug adapter out of the back of the TV/DVD player and moved it to another room, again the management team sorted this out for him). The guest had other issues with the pool, when all guests book with us we try to give as much help and advice as possible, we send all guests a booking form with terms and conditions, which we inform them they should read and sign and return a copy to us, we also send each guest, some helpful hints and tips for visitors. Within the information we inform people that the pool is communal which the resort manage and is out of our control, there are 14 adults and 14 children’s pools on Vila Verde, from time to time some of these are closed due to either maintenance or lack of people being there (low season) but reception inform all guests which pools are open, if for some reason a pool is closed. The guest was also complaining about having no internet, before he left I emailed him to let him know that the internet was not free, and not a service in the apartment but a facility that reception offer which you have to pay them for, if you look at all of the listings on holidayletting site for Vila Verde they all state internet access, we never lead the guest into thinking there was internet access in the apartment, also in the hints and tips for first timers to Cape Verde I sent him, there was information letting him know the bars and Restaurants that offer free Wi-Fi. He was also complaining about not having a tumble dryer in the apartment as stated. There is a dryer but it is a clothes horse free standing dryer and after speaking to holidaylettings they told me that they have had issues with other listings on there site in the past, as there is no option for this type of dryer on the holidaylettings web site. I feel that the guest did not like Cape Verde as it is not for everyone it can be like stepping back 20 years, and has very few of the modern creature comforts we are used to in the western world at the moment, as it is still a developing island. I believe he has now grossly inflated the problems. I believe we have fulfilled all of our obligations and still believe that we have a beautifully appointed apartment and have in no way lied or mislead any of the information on your site. Internet access (paid option from reception) but no WI-FI in apartment + list of free WI-FI hot spots. FACT Clothes dryer in form of free standing clothes horse, but no TUMBLE DRYER. FACT No broken toilet. FACT Closest beach Tortuga 630 meters, Santa Maria 2.49 kilometers. FACT Ponta preta, 2 kilometers by the rui, kite beach, for kite surfing 2.5 kilometers FACT Please do not be put off by this review, Many thanks.

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