Firstly, house is with low ceilings which is not mentioned on holiday lettings website. We are all tall so whole time We stayed in bending position which was quite annoying and tiring. NO Proper pillo… More
Dear Mrs. Farhana,
Thanks for your review, it is useful for our guests to know what to expect and for us to know what we need to improve. Of course, this is true if the review is honest, which can not be said about yours.
About ceiling height: This is an old rural house typical for this area. The height of the ceilings varies between 220 and 230 centimeters, except for the bathroom on the second floor, which is made for the convenience of the customers. Only there the height is about 190 cm. I suppose there are no more than 220 cm people high in your family, so you have to go folded?
Your inquiry and reservation was for 6 people, and you arrive 8? If you had made a correct reservation or we would not accept it or we would have informed you in advance for the additional terms. That was not fair on your part, and it clearly made you annoyed. I hope you agree that between 6 and 8 there is a difference.
Keep in mind that the majority of the houses that are posted on shared accommodation sites are "self catering" and the hosts are are not obligated to prepare your beds. There is no promise of room service anywhere in our ad. Please note that this is not a hotel. And you do not pay for hotel services.
Your remark that there are not enough blankets and pillows is just not true. There are plenty of sheets, pillow covers, towels, if you were looking in the cabinets or asking the person who cares about the house.
Regarding mosquitoes and other bugs, we can not forbid them to live and move.
Regarding electricity, the house has modern electrical protection that ensures guest security. If an electrical appliance is incorrectly switched on, the security system will be triggered.
Nowhere in our announcement is it noted that the house has air conditioning / ventilator / and we can not understand your claims.
Regarding the smell that has irritated you and the additional cleaning of the house we will pay attention to the person who takes care of the house.
We hope you will find more suitable holiday houses in the future for you and your family and we have only one recommendation: When making a reservation, please read the description carefully and if you book for 6 people, please arrive 6 people otherwise they become misunderstandings.
The Goranovi family