Kibuye holiday b&b rental

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From the owner

  • B&b
  • 2 bedrooms
  • Sleeps 2
  • 1 night min stay
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Key information

  • 100% refund within 24 hours after booking. See Policies & House Rules
  • Nearest beach %s km
  • Not suitable for children
  • Car not necessary
  • Pet friendly
  • Private garden

From the owner

Clean, beautiful, and secure! With a private beach. Easy access both by road and boat. We are in close proximity with the Museum of Environment and boat docking yard. The premises hosts a professional beauty Spa! There is always a friendly perso to make sure that your stay is as possibility smooth as possible.

Amenities

Bed & bathroom

  • Bedroom 1: Super King Bed
  • 1 Shower room

Families

  • Not suitable for children
  • Pets welcome

Access

  • Parking
  • Secure parking
  • Not suitable for wheelchair users

Essentials

  • Private garden

Interaction with guest

As and when needed.
Map

Area

Map

Availability

Cancellation policy

Full refund

100% refund within 24 hours after booking (provided the stay is at least 60 days away).

Partial refund

50% refund of the amount paid (minus the booking fee*) if cancelled at least 4 weeks before check-in.

25% refund of the amount paid (minus the booking fee*) if cancelled at least 2 weeks before check-in.

No refund

No refund if cancelled less than 2 weeks before check-in.

100% refund100% refund within 24 hours after booking (provided the stay is at least 60 days away).
Booking confirmed
50% refund50% refund of the amount paid (minus the booking fee*) if cancelled at least 4 weeks before check-in.
24 hours after booking
25% refund25% refund of the amount paid (minus the booking fee*) if cancelled at least 2 weeks before check-in.
4 weeks before
No refundNo refund if cancelled less than 2 weeks before check-in.
2 weeks before
Check-in date
* This fee helps us run our secure platform and enables us to provide 24/7 customer support

Things to know

Check in: 14:00 Check out: 12:00
If you have any questions about check-in or check-out times, please contact the owner/manager.

Payment

This rental can only be paid for online through Holiday Lettings using your credit/debit card or PayPal (never by bank or wire transfer).
Damage deposit: (£16.01) $20.00

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Smoking

Yes, smoking allowed

House rules

Basicic human decency and respect

See more

About the owner

Spa S.
Tourist Licence
108229220
Calendar updated:
11 Apr 2024

Years listed:
5

Based in:
Rwanda
Languages spoken: English
This B and B has 2 bedrooms, 1 bathroom and sleeps 2. It has been listed on Holiday Lettings since 05 Apr 2019. Located in Western Province, it has 9 reviews with an overall rating of 4.5. The average weekly rate is £224.
The Owner has a response rate of 83% and the property’s calendar was last updated on 11 Apr 2024.
This property is hosted by a private host (consumer) and not a business. Bookings of their property may not be covered by EU or UK consumer protection laws. However, the Tripadvisor Rentals companies will provide you with the same customer service as with any other stay.

These are the details provided by the business owner.

Business Name

Business Address

Business Telephone

Business Email

Other Applicable Information

Reviews

4.5
Very Good
9 reviews
Excellent
8
Very Good
0
Average
0
Poor
0
Terrible
1
DominicStalder
Bern, Switzerland

Another beautiful stay at Spa Shallum
Oct 2023

It was our second stay at Spa Shallum after the first one in 2019; back then, we stayed on Spa Shallum's first property... Our opinion may be a little biased, because over the years Ojakol (owne… More 

Reviewed 19 Oct 2023

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Owner's reply:
Dear Dominic, You and Nicole estas la Familia! Hosting you was an absolute pleasure, and we're thrilled you enjoyed your stay and the massages. Your kindness and generosity hold a special place in my heart. Thank you for your love and the thoughtful review – it truly means the world. Much love from me and the Spa Shallum family. Warm regards, Ojakol

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

Julie B
Poitiers, France

Great massage!
Sep 2023

I went there to have a massage after some difficult hikes. It was one of the best massages I ever had! Definitely a must do in Kibuye!!

Reviewed 30 Sep 2023

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Owner's reply:
Hello Julie! We are delighted that you loved your massage. Thank you for taking the time to review us.

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

UrosStanic
Ljubljana, Slovenia

Value with the view
Dec 2022

What an outstanding value accommodation with the sunset view of the lake Kivu! Isaac is very friendly and nice guy and the massage on site is top notch. Would recommend hands down to anyone.

Reviewed 13 Dec 2022

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Owner's reply:
Hello Stanic.Thank you for the recommendation and for taking the time to review us. We are glad that you loved your stay with us as well as the massage

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

Patrick M
Kuala Lumpur, Malaysia

What a cool place
Jul 2022

Our time at Spa Shallum was awesome! Isaac was super friendly and the property is very peaceful. It feels like your own little oasis with only 2 rooms on the property. 10/10 would stay there again.

Reviewed 29 Jul 2022

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Owner's reply:
It was lovely hosting you, Patrick. Thank you for the glowing recommendation and for taking the time to review us. Please come again. Cheers!

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

709julesp

Peaceful budget alternative to the larger hotels
Jul 2021

We stayed here during COVID times. The place is beautiful and serene having just two accommodations. The room is everything you can ask for: big, clean, large beds, hot shower. The big garden up the s… More 

Reviewed 27 Jul 2021

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Review 1-5 of 9

FAQs

How do I find more info about the property?

You can get in touch with Spa (the owner) through the contact form on this page.

If you’ve already booked, go to Manage your holiday booking to send the owner a message.

What if I have questions before I book?

Send Spa (the owner) an email through the contact form on this page. Alternatively, if there’s a phone number on this page, you can call them.

How do I contact Spa (the owner)?

Send an email through the contact form on this page. Or if there’s a phone number on this page, you can call them.

If you’ve already booked, go to Manage your holiday booking to view Spa the owner's contact details or send them a message.

What's the difference between 'Book your stay' and 'Contact the owner/manager'?

Use the Book your stay form to pay provisionally online and send Spa (the owner) a booking request. You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then

Or send Spa (the owner) an enquiry through the Contact the owner/manager form if you’d like a quote or more info first.

What is a booking request?

When you pay online through the Book your stay form, a booking request is sent to Spa (the owner). You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then.

Only bookings paid for through our site are covered by our trusted Payment Protection.

How do I know my booking is safe?

To book this holiday home you need to pay through the Holiday Lettings website. Only bookings paid for through our site are covered by our trusted Payment Protection. This means that in the unlikely event that you’re prevented or denied access to your holiday home when you check in, we’ll offer a full refund for the stay.

Find out more about booking safely.

How do I know what it will cost for my stay?

Simply enter your holiday dates in the Book your stay form to calculate the cost of your stay.
Click Book now to see a full breakdown of the price.

You can also request a quote from Spa (the owner) through the contact form. The owner will email you the total cost for your dates and a link to book and pay online.

How do I know if my booking request has been accepted?

You’ll receive an email within 24 hours to let you know. Or you can check in Manage your holiday booking. No money will leave your account unless it’s accepted.

How do I pay for my holiday?

Use the Book your stay form to pay provisionally online. You can pay by credit/debit card or PayPal. Spa (the owner) will have 24 hours to accept the booking and no money will leave your account before then.

If you’ve been sent a quote, simply accept it and pay online through the email we sent you. You can also do this in Manage your holiday booking.

Only bookings paid for through our site are covered by our trusted Payment Protection.

Why can't I call Spa (the owner) before booking?

You can exchange contact details with the property owner/manager once your booking is confirmed and you’ve paid in full. Paying and communicating only through our platform allows us to ensure that your booking is covered by our Payment Protection policy.

If you have any questions before booking, you can send the property owner/manager a message via the contact form on their listing. Once you’ve booked, you can discuss the rental and make arrangements for your trip by logging into Manage my booking.

How do damage deposits work?

In most cases, you don’t pay a damage deposit up front. Instead, we save your payment details securely and you’re only charged in the event of damage to the property.

Occasionally, you will pay a damage deposit up front as part of the total rental cost. In this case, the owner has 10 days after you check out to report any damage. If they don’t, we’ll return your deposit. If their claim is successful, we’ll deduct the agreed cost and return the remainder.

How can I view and manage my booking?

Go to Manage your holiday booking to view all your booking details, pay the balance of your holiday or cancel it if you need to.

How do I pay the balance of my holiday?

You can pay the remaining balance of your holiday at any point. Simply go to Manage my holiday booking and click Pay now.

We’ll automatically charge the balance payment to the same payment method 10 days before it’s due. Go to Manage my holiday booking to see when the payment will be taken.

How can I retract my booking request?

You’ll need to contact Spa (the owner) to do this. Send them a message in Manage your holiday booking or through the contact form on this page.

How do I cancel my booking?

Go to Manage your holiday booking to cancel your booking. Here you can view your cancellation policy to see if you’ll be refunded.

How do I edit my booking?

You can request to change the dates or number of people on your booking via the Manage your holiday booking page. To change your holiday dates use the Edit booking button. If you need to change the number of guests staying then send Spa (the owner) a message.

If Spa (the owner) agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your holiday booking page. You’ll have 48 hours to take action before the revised quote expires.

View all FAQs

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9 reviews
from

 £32 

/ night
Total
9 reviews
from

 £32 

/ night
Total