Our family of 5 stayed at Nisim's property for 4 nights in August 2015. Our kids are still talking about the "Vegas mansion". From the first moment we entered we are in complete awe. The property is j… More
Super séjour dans cette superbe maison très bien équipée.
Très bonne réactivité des propriétaires, proche de Vegas (15 min en voiture, environ 18$ en taxi pour l'allée).… More
Thank you for your feedback. We enjoyed having you. Glad you had an excellent time and found the home close to everything you needed, and that the home was well equipped. We appreciate you taking the time to comment. We hope to have you back soon. Regards, Jason and Misti
Swimming pool; Suitable for children age 5+; Car advised;
The fabulous swimming pool with waterfall, hot tub SPA and counter it is super unique and is like having your own private tropical resort at your fingertip with the surround sound music or TV playing in the back yard and around the house. Watch a movie in your own theat …see more
Had a great time with my friends staying here for my bachelor party. Scott was very easy to contact and helped us get the house going as soon as we got in... Highly recommend this rental and owner.… More
15 Aug 2015
We arrived at the place and it was 110 degrees outside and the downstairs air conditioning unit was not working. Notified the owner and he told us nothing was wrong with it and he would walk us thro… More
I would like to personally apologize to you and your guests for your experience. Our goal is to provide every guest with excellent service and a great place to stay. In this instance we let you and your guests down. That was unacceptable.
I feel that this situation could have been handled more effectively with better communication. As you recall, it was very difficult to communicate. For most people I call and text throughout their stay. The only form of communication you chose to use was email.
After your initial inquiry about the air conditioning, I offered to send over a repairman to check out the air conditioning units. You told me, via email, that “it was fine”, causing me to assume that it was merely a thermostat issue. We had no idea that it was more than that. Our thermostats can sometime be difficult to use with all the touchscreen buttons. I provided you with my personal cell number, my wife’s cell number, as well as our property manager’s number which is posted in the kitchen. If you or any one of your guests would have let us know the severity of the issue, we would have sent over a repairman, immediately.
Following your stay, here’s what we’ve done.
1. Installed new, easier to use thermostats.
2. We’ve had the Air Conditioning Repairman go through and service the entire system.
New policies that we’ve enacted;
1. We will send over the property manager to verify that any and all concerns are handled immediately.They are within 5 minutes of the property.
2. The property manager, myself, or my wife will follow up within 24 hours on all concerns, even if the tenant declares that the issue is fixed, fine, or not a problem.
Thank you for your review of our property. We are new to home renting and your input will make us better hosts. Once again, I’m sorry for your experience at our rental. We will work on finding better and faster ways to communicate with our clients so that all issues (severe and minor) are handled promptly and professionally.
"AMAZING HOME- Perfect for families and large groups!"
I was lucky to have stumbled upon this home. My group came out to Las Vegas for my birthday. Martin and Daniela were very easy to get a hold of and made sure that my guests and I had everything that w… More
We are glad that you enjoy your stay and your birthday! You are always welcome to comeback in our home! Thank you!
Romantic cottage, detached guest house suite, lake and mountain views, 1 car garage, 3 decks, gas and wood fireplace,Zephyr Cove Resort, South Lake Tahoe, Nevada,casinos, kayak, boating, beach, snowmobile, snowboarding. 2 FULL SIZED washers & dryers, 4 showers, 2 claw f …see more
Always a pleasure to stay @ The RIdge. Beatiful views,pools and people.Quick trip to every thing you need.Check in/out with a great staff.Free coffee and paper nice,also.Movie for kids and adults ever… More
21 Jan 2016
"Best Family Vacation Ever"
Great place for family vacation- from a very comfortable condo to great skiing and indoor/outdoor pool and spa. Easy access to lifts. Staff is great!… More
29 May 2015
"Nice location, easy access to slope & well appointed rooms"
We stayed in the Ridge building on the left with a view of the valley. This was the worst snow year in 20 years so no issue getting to and from resort. Fully stocked two bedroom unit with full kitch… More
"This is the place to stay when visiting Lake Tahoe"
This 3 bedroom 2 bath plus loft condo was very comfortable for the 7 of us. The beds and pillows are comfortable. The condo contains the amenities we were looking to use and the condo is located in La… More
We stayed here for two nights recently. A tent in the middle of 'nowhere' ...peaceful, beautiful scenery, a friendly, helpful owner (Billy).
There s no water or electricity available. If you can t liv… More
3 Oct 2015
It was really rustic and primitive and quiet, and the owner was very helpfull and friendly! But it was set up between the excevations on the farm !the mosquitos ate us alive and it was real dusty! No … More
"Excellent Accommodation and Host - Would Stay Again"
The room was exactly as advertised, and the host, David, was perfectly helpful. Just a short ride from the strip, I paid for Uber and STILL saved quite a bit over a casino hotel. I will definitely sta… More
Thank you very much Bill S. You are welcome back any time. It was a pleasure to have met you!
18 Oct 2015
"I will definately use this place again when I return"
The whole place was very clean and well kept. the bedroom, bathroom and kitchen are new looking and well furnished. The condo in and out is very quiet and comfortable. The owner is very courteous … More
Thank you! It was a pleasure to have met you & you are welcome back anytime!
8 Oct 2015
"reglas poco claras"
pésimo, ya que el dueño duerme en el living, por lo tanto estas muy incomodo, no se puede ocupar la cocina porque nos dijo el dueño que no se puede comer, ni beber en la habitación, además la duc… More
. I am sorry to hear of your difficulties and will address each of your concerns here.
Regarding that I sleep in the living room: This is correct. I live here & when the private room is booked, this is where I sleep. I am not quite sure why this would offend the guest as this is what the guest paid for; a private bedroom and a shared bathroom? Unfortunately, the guest did not rent the whole condo with run of the house.
Regarding the kitchen: The guest actually does have access to the kitchen & under the description of the condo, it clearly states that regarding the kitchen: you will not have access to any appliances other then the refrigerator, freezer, microwave, dishwasher, kettle, paper towels, paper plates, paper bowls, plastic cups & plastic utensils. The stove/oven are not included. So for the guest to mention they were denied kitchen access is simply not accurate. The guest don't speak the hosts language and the host doesn't speak the guests language, so maybe something was lost in our Google translator on our cell phones?
Regarding the shower: It is unclear as to why the guest feels you would swim in the shower? The shower is designed as an oversized, luxurious "open feel" design. I am quite proud of the $12,000.00 shower remodel I completed 6 months ago. This is why I have 3 pictures of the shower in my listing. Not only is it ADA compliant, but it accommodates 2 people at one time & additionally, there is seating for shaving as well as multiple shower heads. It is an exact replica of the newly remodeled rooms at one of our famous Resort and Casino's on the famous Las Vegas strip. If it's good enough for the rooms and suites, it's more then enough for myself as well as my guests.
Regarding the air conditioning controls: Please remember you are in a private persons home. Most homes in the States have central heating & cooling, just as my condo has. The control panel is located in the kitchen. If you feel hot, just ask the host to make it cooler & if you are cold, just ask the host to make it warmer. Unfortunately, it is not acceptable to turn the whole condo to your desired temperature when you are renting just 1 room in my home.
Lastly, the guest never stayed here. The guest arrived & left 20 minutes later. The guest never asked to make the room either warmer or cooler. The guest never showered here. The guest never asked to use the kitchen. I am not sure where all of the guests hostility comes from?
I respect the guest's right to bury their head in the sand and create issues that never happened. I can tell the guest that I have been hosting on multiple sites with over 100 guests since 12/2014 and on this site for the last 2 months with over 9 bookings and not a single person had anything negative to say. I sincerely believe that since we both spoke different languages, that things were simply lost in translation. The guest's actions and comments regarding the condo are nothing more then a Bain Aid on the guests ego & sad personality. That being said, I do wish the guest all the best in the future.
I would like it known that all monies were refunded to the guest. This is a simple misunderstand where the guest informed me upon arrival that they believed themselves to be renting the whole apartment as opposed to just a private bedroom with a shared shower.
The location is excellent, very close to Diamond Peak ski resort, grocery store and restaurants. The property was clean and very comfortable. We encountered some bad weather on our arrival and the p… More
27 Oct 2014
"Clean cozy condo conveniently located!"
We stayed at this condo for an extended weekend and had an amazing stay. It is located very close to lots of nice things to visit such as Incline beach, Hyatt beach, Hidden beach and the Diamond Peak,… More
13 Oct 2014
"Relaxing fall stay"
This was a pleasant stay and the rates were pretty good as it was shoulder season. We took a short 10 mins walk to a restaurant with a view called just up the road. There is also less than 20 mins wal… More
My family loved this home. It was very clean and had everything you might want and more! The location is perfect for hiking and enjoying the Tahoe area.… More
22 May 2014
"Highly recommend; perfect Tahoe Getaway"
We stayed two full weeks at Chimney Cottage in April, 2014. The cottage was spacious, comfortable and well-stocked for an extended stay. It is close to all Incline Village amenities and we give it a… More
11 Jan 2015
"Very cozy home"
Would you staying in the house. Well located with everything a family needs to enjoy the holidays. tanks… More
Five of us stayed there for the first week of March. The experience was very close to five stars. The place is exactly as advertised. Kitchen is very well stocked. My European friends were quite s… More
"Beautiful quiet clean but very close to downtown Parumph"
We had multiple family members at local casino/hotels in Parumph and they were booked. This beautiful, quiet and clean place was PERFECT!!!! Easy to get to and much more relaxing than the casino ho… More
We are very happy that this guest and her party had a pleasant experience with us as we strive to maintain a professional setting that is relaxed and comfortable for all that stay with us. Will are excited that they may return in the future and we look forward to serving them again.
29 Oct 2015
What a spacious, beautiful, comfortable, Oasis In The Desert! You feel like you are at home. The apartment is large, well-maintained, very quiet and very clean. Step outside the door at night and … More
Still pleased to know that we are giving the very best we can to our guests and travelers. There is never a time that no matter who visits or for what reason, they can stop by and we will do our best to make them welcome.
6 Jul 2015
"Wow, what a treasure!"
Absolutely the cleanest, most welcoming suite I've ever stayed in. The beds were very comfortable, even the special air bed they provided so nobody had to share. Friendly in-keepers, good WiFi, Direc… More
To the occasional traveler who wanders into our establishment for a restful stay we are grateful for their business. We enjoy treating them to all the comforts of a home away from home and invite them to spread the word we are here to serve the community.