“Holiday home that takes luxury to a new level” Fantastic week in early winter, still a great climate (low 20's C) with excellent amenities in Gran Alacant. No car needed with shop only a 30 second walk, bus stop for Alicante outside complex; plus the
I stayed in this villa with my children and extended family, I paid a 300 euro deposit along with 800 euro for the rental and 100 euro for cleaning when we left. this totals 1200 euro.The agent refuse… More
I would just like to respond to this review.
Firstly the email conversation regarding the mess that was left was started on 22nd May so pretty much straight after your departure.
The cleaners arrived to find the house doors wide open, front and back.
The house was found to be in a real mess with food remains, cigarette buts, bottles and clothing left strewn across the house. The sandwich maker in the house had to be disgarded as it was in a real mess, leather suite was covered in food/drink marks, glass tables were badly scratched, marks all over the walls and 2 sun loungers went missing.
In all the time we have been renting the house out we have NEVER kept a deposit, but the damage to the house, replacement items (such as sandwich maker and sunloungers) plus the cleaning left us with a €380 bill to pay. Keeping the €300 deposit has still left us €80 short in the end but we decided just to draw a line under this.
As you will see from all of our other reviews and comments we provide a high standard house and personal service which every one of our guests have enjoyed. We have had nothing but positive feedback in the past and where people break items they own up or replace them before departing.