“Very underwhelming - expensive given what it lacks..”
Reviewed 7 Nov 2016
We were disappointed overall....the only good things I would say is the location is hard to beat - this is why we booked this apartment. We love Darling Harbour so it is just perfectly located to be a… More
Thanks for your feedback. We will definitely note your concerns and try our best to improve. We are aware that the carpet is a bit aging. It has been on schedule to replace for a while, however just been hard to find a match between the guests bookings and delivery availability. Together other furnitures are to be replaced too within this month.
The market position of the apartment is a normal service apartment. It's not a hotel or anything luxury. The price we charge compare to other apartments in the area is a lot lot cheaper, if you have done good research. I doubt you can find an apartment in near area with a similar price next time. Please also note Tripadviser took a big share of what you pay too. Sydney CBD is a very expensive place. The apartment is very much appreciated by most of our guests considering the price, location and the includings, this is what keeps us in there. Regarding to wifi, it dose have wifi with $10 charge, because it cost us extra to equip it. Sometimes we give to guests for free, but it's just the price.
Apartment was ok but my son objected to sleeping on a sofa not a proper bed. It was supplied with all the things that we needed. The two pools in the complex were very good and we thoroughly enjoyed u… More
I wote to Kay 5 days prior to her arrival in sydney that it was important that she communicate with me upon her arrival in sydney. Many times flights are delayed leading to much confusion of arrival times at the apartment. I live 15kms from the apartment so it takes some coordinating to meet the guest. I provided Kay with my mobile number and she did NOT contact me with any information regarding her ETA.
Late in the afternoon i am contacted by the building manager advising me that i had a visitor! Short term accommodation is still frowned upon in sydney so the building manager was not happy. I thought it was ludi rous and irresponsible of Kay to expend her energy walking around the large building complex trying to find a building manager instead of reaching for her phone which was in her bag and calling me. I am a home owner and i do not operate a hotel so i do not offer a concierge service which means an incoming guest must contact me on the day of arrival.
The 2nd sleeping arrangement is described as a sofa bed and not a bed!! So the complaint is invalid.
Kay is the first disgruntled guest i have accommodated and that may be due to her lack of experience as a traveller and/or that she has the inability to consider the other person's perspective i.e. the home owner.
Fantastic apartment for a family stay- hope to return soon
This apartment is beautifully furnished and a short walk from the ferry to the harbour. The pool is a particular delight for the children. The owners were very friendly and easy to deal with. Would love to stay here again. …