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- Alicante province
- El Campello
- Aguas de Busot
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1 Holiday homes
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El Campello / Aguas de Busot
Villa / 2 bedrooms / sleeps 5 / 7 nights min stay
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Key info: Beach / lakeside relaxation; Nearest beach 6 km; Swimming pool;
30 Sep 2014
"Never, never again"
Booked two weeks left after one. To say we were dissapointed would be an understatement. The amenities described were there but not working. Pictures in the brochure were we feel misleading.… More
Unfortunately we had a pool pump breakdown and internet fault during their stay which effected WiFi and TV operation.. We endeavoured immediately to resolve matters and instructed an engineer who attended to establish that a new pool pump was required. He returned a week into their holiday to repair and replace the pump and was informed by the visitors they were leaving that day to their initial preferred booking location. The internet supplier repaired a connection problem, which immediately returned the internet/WiFi connection. It was later determined that “Telefonica” had a line breakdown in the road, which they replaced, which then brought the internet/TV back in to full operation. We were very concerned over our visitors issues, we therefore officially offered them a further weeks stay free of charge for their unfortunate experience. Our previous visitors have all had positive and good remarks and responses to their visits, as we always make contact where possible after their stay. It is our family home and we always endeavour to make visitors stays as comfortable and as welcoming as possible.