We stayed at this house for four weeks this Summer throughout August. Sadly I would be reluctant to recommend it to others – apart from possibly backpackers looking for a cheap alternative to a host… More
1) Miisrepresentation in both photos and description.
The photos are actual photos taken of the apartment. The description is accurate as it describes the location of the apartment and the layout as to what is included. The consequences of not being accurate is to have every guest complain as well as being reprimanded from trip advisor.
2) Noise from the trains.
I clearly state that the house is 200m from the train station and part of the appeal is that it is so close to public transport.
3) Fromt garden smells of urine from feral cats.
Feral animals such as cats are a problem in many suburbs in big cities such as Sydney. this is something that residents are discussing with council to try to reduce the problem. I do everything I can to maintain my lawns and to keep the property clean.
4) Instructions not clear on which bins to use.
There are 3 bins, a green, a red and a yellow. The bins are issued by the council and have clear labels on what goes where.
5) A hole in the window is stuffed with a plastic bag.
The hole the guest is referring to is about 2cms in diameter. A small piece of the headlight period window has broken. A new one has been ordered but as it is a period window, some time is taken for the piece to be received.
6) Furniture and cutlery does not match. This is true. I haven't matched all the furniture and cutlery to try to keep the cost down. However, the furniture is clean and of good quality affording a good sleep.
7) No CD player. That is true, there isn't. There is however, unlimited wi-fi where virtually anything can be downloaded and this is what I use but I understand some people prefer the CD format.
“fraudulent advertising should be banned from housetrip”
Reviewed 4 Dec 2016
quiet? the train runs across the back yard of the house! not to mention the proximity to the airport. but worse, the neighbors are building a 3-story complex. The owner said he was unaware. Really?? c… More
Part of the appeal to the apartment is the mention of the proximity to all forms of public transport: planes, trains and buses. Therefore, one must expect some noise from those.
There is occasionally some construction noise from the next door neighbours but this occurs during business hours. Most people who rent the apartment are tourists and are gone for most of the day. In the evening and at night there is no noise.
The apartment is a period home and does have lead light windows. The hole mentioned by the guest was just 5 cms across. The part is custom made and it does take some time to source it.
It is important to note what the guest did not mention in his review. The bedrooms are spacious and the beds are comfortable and air-conditioned. The kitchen and the bathroom are also in perfect working order. The wi-fi is free and unlimited.
As for the cleaning, if something is not to the guest's satisfaction they should notify us asap and we can rectify the problem immediately. There was no attempt by the guest to contact us and let us know.
Finally, a spacious 2 bedroom serviced apartment in the area costs a few hundred dollars a day. We charge about 100 dollars, a fraction of the price. HouseTrip and trip advisor allow many people who previously couldn't afford holidays the chance to do so and we are proud to be part of it.
“Great business trip stay!” Had a great stay at Philip's place for a trip to Sydney for work. He was a great host and the apartment is very spacious, clean and lovely to stay in. A real home away from home! I look forward to staying there again for future trips.
“Very underwhelming - expensive given what it lacks..”
Reviewed 7 Nov 2016
We were disappointed overall....the only good things I would say is the location is hard to beat - this is why we booked this apartment. We love Darling Harbour so it is just perfectly located to be a… More
Thanks for your feedback. We will definitely note your concerns and try our best to improve. We are aware that the carpet is a bit aging. It has been on schedule to replace for a while, however just been hard to find a match between the guests bookings and delivery availability. Together other furnitures are to be replaced too within this month.
The market position of the apartment is a normal service apartment. It's not a hotel or anything luxury. The price we charge compare to other apartments in the area is a lot lot cheaper, if you have done good research. I doubt you can find an apartment in near area with a similar price next time. Please also note Tripadviser took a big share of what you pay too. Sydney CBD is a very expensive place. The apartment is very much appreciated by most of our guests considering the price, location and the includings, this is what keeps us in there. Regarding to wifi, it dose have wifi with $10 charge, because it cost us extra to equip it. Sometimes we give to guests for free, but it's just the price.