“Like home from home, but in the sun” My husband and i and 10 year old grandson stayed in the villa for one week, from 22nd August 2016.
The booking was simple and easy, the owner was very helpful in answering any questions we asked by email. We
I am flabbergasted at the recent review made by the previous person . Surely this could not have been the same Villa This was my 3rd year in returning and once again the accommodation was a great as … More
We are pleased to hear you enjoyed your stay and hope to see you again soon xx
“Dreadful place in the middle of nowhere”
Reviewed 17 Jul 2016
Dreadful place in the middle of a housing estate. Not even a small welcome pack. No toilet rolls, milk, bin bags, nothing to get you started. Cockroach in the downstairs bathroom. Gentleman came to co… More
I will never respond to a threat of a bad review by someone who is being unreasonable and wants me to supply disposables on a daily basis. We are 'Self Catering' we don't supply daily disposables but the house provides clean towels and linen upon your arrival with a toilet roll in each bathroom and a bag in the bin there is also a provision of a washing machine for your use. We are NOT a hotel. We would have been happy to provide a welcome pack of fresh produce at cost if requested but we were not asked at time of booking. We have never claimed to be at the seas edge and to my knowledge you don't usually get 2 pools to choose from on a 'housing estate'. Also as the people booking the villa for you live in Villa Martin which is very close to our house, they would be fully aware of its location. In addition to that I was asked to provide the house number to enable them to see the house and location prior to your visit. If it was that much of an issue you should have said and we would of happily cancelled the booking for you free of charge! The lovely couple who manage our house have cleaned our house without complaint for the last few years and are even mentioned in previous reviews because they are so pleasant to people. Perhaps they didn't appreciate your approach and being held to ransom over a toilet roll!! My key holder arrived promptly at 2:30 as requested and stayed for at least 30 minutes. The two people left in the house, who were not the original people who took responsibility for the keys upon arrival suggested they would wait outside on the path for their lift that was only 2 minutes away and told him they were happy for him to leave, I have just spoken to him to confirm this. As for cockroaches, you are in Spain and it's hot and occasionally you see one, this is not a reflection of cleanliness just the heat! Thank you for our 1st ever rude complaint we read it with the amusement it deserves as you only have to look at the wonderful review of our house by guests, about our key holders and ourselves as the owners to see where the problem lies with this booking!