“The perfect florida villa” This was our second visit to Florida pearl and yet again it didnt disappoint! It was lovely to be back!
Florida pearl is in a fantastic location for visiting all the disney theme parks,just a 5 min drive away. Also close by
Having booked the villa for a 5 week holiday we were disappointed to turn up to a dirty home. Dishes were unclean, floods were dirty, the swimming pool had a grim ring around it. Despite several phone… More
I am sorry that you were disappointed when you arrived with the cleanliness of the home. As soon as I was made aware I followed up swiftly with the management company and this was there response
I am hopeful you are well. Ms. Sheern called and spoke to me on July 26th regarding her pool. I immediately sent over the pool company to take care of the pool issues. She did not report any other issues at all. This past week I have been in and out doing inspections but there is always someone in the office to answer the phones, I have just checked with Phyllis and she has not spoken to Ms. Sheern also we have no voicemail's from Ms. Sheern.
We have a maintenance company that is superb in responding to our calls and have yet not been able to meet our needs. Had she reported the faucet it would have been repaired immediately. Unfortunately I am unable to send out the cleaning company for free at this time since 13 days have elapsed since her arrival.
The maintenance company will go today to look at the kitchen faucet and I have called the pool company regarding the pool. The pool is cleaned on a weekly basis so I am not sure what this ring is. The Florida sun can discolor almost any surface.
I have just spoken to Ms. Sheern and let her know that the faucet will be done today and that I have called and left a message for the pool company.
I understand that all of the issues were then resolved. Unfortunately we do have times when items are broken and need mending or something is missed with the clean but these items are rectified as soon as possible but again I am sorry the client was disappointed.