Estuvimos pensándolo si coger la casa o no, y la final nos dimos cuenta que fue un error.
Pagamos al staff 120 euros de gasolina para una excursión que por la lluvia y el tiempo no se puedo hacer, … More
I really apologized for delay in responding, as I was out of the country on an emergency medical leave and had limited access to internet.
I do understand when guest visit tropical places like Maldives expect excitement and good weather conditions, to make the most of their stay.
In your stay you had to experience the worst weather conditions with continues rain and harsh and ruff sea conditions throughout. This is beyond our or your control.
However, arranging transfer or trips without informing to me is not allowed to our staff. In your case your trips was promised and charged without the knowledge of me. Which is not your fault, it’s my staff that did not fulfill his duty properly, and therefore we have taken serious action against him.
As per our normal procedure, on arrival we provide a mobile phone to the guest with all essential numbers such as owner, host, food delivery, police, fire etc… and we brief them if they feel anything doubtful from our staff or anyone to call the owner directly to void any such actions and resolve this issue on then and there.
With the experience of your issue we have taken these measures to void any further issue may rise,
I personally (as far as possible) will be meeting the guest upon arrival to the house.
I have already hired a manager who is stationed in the island and will be also in touch with the guest 24/7.
He is the only person allowed to arrange or provide all necessary documents on behalf of us regarding any additional service.
Every evening our manager will attend the guest to arrange all necessary arrangements for the next day according to the guest plan.
He will personally inspect the arrangements before guest attends.
As normal procedure all payment should be paid upon proving proper documents (such as payment receipt)
We have introduced special letter head for guest comments, where these comments are personally collected by our manger.
It’s a fact that where Maldives local public lives, no alcohol, poke or bikinis are allowed by the law of Maldives. And we also advise all our customers regarding the issue, however trips and excursions such as picnic, sand bank visit and other excursion are planned considering the issue to create opportunity to enjoy the beaches as per the guest will.
As promised to you, your extra trip will be refunded to you.
We take our customers issues seriously and we listen to our customers, and try to resolve the issue then and there, our constant intentions is to provide all the services as promised and transparently so that the customers feel that there are spending their holiday in their own home.
I spent the most amazing days of my life with my husband in sora ocean view thanks to the amazing hospitality of the owner abdel wahab… More
29 Mar 2015
"Owner killed it!"
The interior of the room was good. Absolutely loved the villa with the ocean view. However, the location is not fair enough for the Ocean View Villa. The surrounding and environment is not as peaceful… More
Great for children of all ages ; Air conditioning; No pets allowed;
This beautiful Guest house offers executive living at affordable prices. The hotel is accessible from Ibrahim Nasir International Airport just by 12-15 minute car ride within few seconds walking distance of white sandy beaches. Address: 10097, Dhigga MaguHulhumale 2 …see more
1 Feb 2016
Dirty, smelly and old place. Pictures are much better than reality. Don't waste your time and money, please!… More
Beach / lakeside relaxation; Not suitable for children; Air conditioning;
This affordable accommodation houses a tour desk and an on-site gift shop. The friendly staff at the hotel can also arrange for various water-sport activities like snorkeling, diving and canoeing also excursions to sand bank, submarine diver, trip to fishing etc... …see more
Distance approx 21.59 miles from Cocoa Island Show on Map
Beach / lakeside relaxation; Nearest beach 0 km; Great for children of all ages ;
Local house with double bedrooms, bathroom inside, air conditioning, ceiling fan, wi-fi, 20 m from sea.
RESTAURANT FULL BOARD (breakfast, lunch and dinner, bottled water and non-alcoholic juices) INCLUDED IN ROOM PRICE.
Bikini beach 5 min walk …see more
11 Jan 2016
"Beach Heaven guest house- un vero paradiso"
Ho alloggiato in una camera privata con tre letti, molto accogliente, semplice e funzionale, la camera era molto pulita, con il bagno in camera, peccato per l'acqua fredda della doccia. Il cibo è mol… More
Sono tornata da poco da questo paradiso magico per tanti aspetti...ho avuto la fortuna di viaggiare tantissimo e sempre posti di mare che adoro nei villaggi.sono sempre stata un pò scettica delle gue… More
4 Jan 2016
Non amo stare fermo otto giorni in un'isola, preferisco altro tipo di vacanze ma questa volta devo ricredermi. Mi sono proprio divertito, anche perché non siamo mai stati fermi sull'isola, tutti i gi… More