Thank you for your kind review, it was great to hear you enjoyed your stay so much! Best wishes Paul

I'm very sorry that you were disappointed with your stay and that you did not feel able to raise any of your concerns with us even though we live next door and stressed we were available to help. If I may take your points in order: Since the photos were taken the trellis fencing is now covered in fragrant honeysuckle, jasmine and climbing roses. Most guests appreciate the extra privacy and scents this provides. When the flowering season has finished they will be cut back. The wooden table and chairs set is now looking a little tired at the end of a hard season and has been replaced. However the previous set was perfectly serviceable and has been enjoyed by guests throughout the summer. As I explained when you arrived, when preparing the cottage for you we found that the under-sink water heater that supplies one basin tap in the bathroom had sprung a leak and needed to be isolated. We immediately ordered a replacement but unfortunately it did not arrive in time to be fitted during your short stay. When we discussed this you stressed that it would not be an inconvenience for you, especially as the shower and other taps in the bathroom were unaffected. I feel it unfair for you to now say that it was a major issue and that you should have had a refund. The beds are covered with mattress protectors and 200 thread bed linen, I'm not sure what more we could provide. The mattresses themselves are good quality and we often receive comments about how comfortable they are. The feedback you have left is totally out of line with the feedback and scores we receive on this and other review sites. On behalf of other owners whose properties you may stay at in the future I would ask that you please discuss any concerns you have with them during your stay and give them the opportunity to help you rather than unfairly criticise later.