We had a pleasant stay at the barn for my father's 70th birthday but this was marred by the difficulty getting our deposit back from the owners. A crack in a window appeared during our stay which we d… More
This was this particular gentleman's second stay. By his own admission his group had very much enjoyed themselves both times. We are very keen that the barns are kept in pristine order ready for the next visitors and so we have a very clear damage deposit policy. When guests take over our barns we like to leave them to enjoy themselves as if they were in their own property. The trade off is that they become the caretakers for the property and if any damage occurs during their tenure then we have to consider if it should be their responsibility. A damage bond does give even the most careful visitors more incentive to care for our amazing barns and it gives us the peace of mind to continue letting people come to stay. We love to see people enjoying them to the full and everyone does.
In this particular instance, we all agree that a window was cracked next to the front door over the weekend. Any damage is a rare occurrence and usually we return complete deposits after the property has been inspected by our housekeepers. We do not immediately return deposits if there may be a subtraction to be made which has first to be agreed with the guests. We estimated that the replacement double-glazed glass would cost about £125. I visited to inspect personally, our housekeepers took photographs and I spoke to our maintenance man who saw the glass unbroken on Friday and our housekeeper who saw it broken on Monday.
The guest first requested his deposit be returned on 19th May. In his e-mail of 6th June he was still denying responsibility. However, he did very kindly offer to pay £40 towards the repair and we agreed to accept this, noting that if perchance the bill did come to less then we would reimburse him the difference. As we were in agreement, we were then able to return his deposit, less £40 on 6th June.
We very much regret that this small dispute arose at all, but we feel we did everything we could to resolve it correctly. Therefore it is very unfair of this particular guest to attempt to tarnish our excellent track record over such a small matter.
This is the most beautiful cottage, home from home everything was perfect. We could not highly recommend this cottage enough, beautiful scenery and perfect for children. We will definitely be back. … More
“We had a splendid holiday. Plas Dinam is a great place” Staying at Plas Dinam is an opportunity to live like a Welsh aristocrat for a while.Plas Dinam is a beautiful old family home converted to a holiday property. Many of the family features remain
“Homely, immaculate, character cottage with everything needed provided” Super period cottage with fabulous garden for children / dogs. We stayed in Feb with three generations of family and it suited everyone. Really homely, very spacious, plenty of par
“Fantastic accommodation, I can't recommend it highly enough”
Reviewed 29 Aug 2012
Ty'n Y Clawdd is the best appointed self-catering accommodation I've stayed in, everything you need and more: all the mod cons plus a large selection of books, games and movies; a beautiful garden wit… More
Many thanks for such a glowing review. We really hope you decide to come back and visit us again in 2013. Thanks again.
“Excellent cottage, lovely area”
Reviewed 1 Jul 2012
We really enjoyed our stay again, as usual everything you could possibly want is provided. Lovely homely and comfortable cottage log fires in the evening to relax by beach close by we have really enjo… More
Many thanks for taking the time to write your review. It's almost time for your visit back to us this year....as usual cottage prepared, Xmas trees in place and dressed for the month of December. Thanks again.
“A wonderful warm comfortable cottage!”
Reviewed 21 Oct 2011
We had a short break here during October half term. The cottage is a perfect "home from home". Everything has been thought of with the cottage and garden. The childrens play area is ideal, the large g… More
Many thanks once again to our very kind visitors for giving us such a lovely review. It means a great deal to us that families can go and relax, really enjoy their holiday at our cottage....and get value for money.
Dave and Gill Tomkins.
“Incredible location!” You're right in the smack dab middle of the town and it's great! Walk around to the front and find your way to the beach in 5 minutes. Walk out the back and take your pick from plenty of good restaurant and shopping options. O
Just back from three wonderful days in Tenby, at this fabulous apartment. It is simply beautiful, well equipped, extremely comfortable with a stunning view, and the best window seat ever. We travelled… More
Thank you, I'm glad you enjoyed your stay.
“Lovely apartment, in an ideal location”
Reviewed 7 Sep 2014
Whilst the weather in Tenby can't be guaranteed and was a disappointment, the accommodation was excellent and sufficiently roomy for a family to spend time inside without feeling cramped. The window s… More
Thank you for your review
“Perfect Tenby apartment”
Reviewed 13 Apr 2014
Amazing apartment in Tenby. Fantastic location overlooking the beach, seconds from restaurants and shops. Apartment spotless, log burner, modern decor, bunkbeds for the children. Even an ensuite in ma… More
“Two well equipped yurts surrounded by beautiful woodland, bluebells and buttercups” The two yurts are set in their own field next to beautiful woodland and surrounded by bluebells and buttercups. Both of them are very comfortable, the larger one easi
This is my second visit and I could return again and again. My children (8 & 10) spent four days without internet connection and loved it! Each yurt is private and with beautiful views, and Merlin's b… More
“Perfect house, perfect place, perfect family weekend. Oh did I mention it was perfect!!” Treadurr Bay is a lovely little Bay with a great beach & rock pools for the kids to explore + some lovely walks.
The occasion was my wife's 70th Birthday. There
We have been staying here for a few years now. The property is interior designed to a very high standard with everything you could possibly need when on holiday and the location is great with only a … More
Thank you for your review - we are very proud of Trearddur Sands and much appreciate your kind comments. We look forward to hearing from you next time you are planning a trip to Trearddur Bay! Sands Holiday Homes HQ. more
“Fabulous. Home from home”
Reviewed 15 Oct 2012
Absolutely fabulous long weekend with friends and family. Everything we needed and more at the house. Beautiful setting inside and out. Something for everyone. Games for the children and adults. Good … More
Thank you for your review - we are very proud of Trearddur Sands and much appreciate your kind comments. We look forward to hearing from you next time you are planning a trip to Trearddur Bay! Sands Holiday Homes HQ.
Reviewed 31 Jul 2017
Sadly not worth the money we paid for a week in this property. Kitchen grubby, had to throw old food away left by previous renters, had to clean cupboards before we could put our food in them. We were… More
We find it disappointing that these people would make these allegations which we strongly refute but having spoken to the people and experienced their shocking attitude, it does not surprise us.
Our housekeeper was utterly appalled at the state of the house after their visit – she said it was the worst she had seen in ten years of working with us. That’s right, the worst in a whole decade!
The shower was broken during their stay and a plumber was dispatched within an hour of the issue being reported. A part needed to be ordered to fix it and this information was passed on via a phone conversation. There are two other showers and a bath at the property.
We strongly refute the other comments regarding the kitchen being grubby and the musty smell although that was certainly the case by the time these guests left. We are at a loss as to why they would want to use the tumble dryer during the hottest week of the year when there is a clothes line outside.
We are sure readers can arrive at their own conclusions based on the other reviews overall.
“Charming, cosy and characterful but not luxurious” The online photos of Victoria Lodge are a true representation of the accommodation which is is charming, cosy and characterful. However, if like us you would define "luxury accommodation" to include h
The house itself is converted to to a very high standard, and has a nicely quirky layout and feel. It is well-equipped and is situated in the heart of a beautiful valley. We are not bikers or ramblers… More
Reviewed 5 Apr 2012
Beautiful Lodge with amazing accommodation, lovely decor and garden.The location was very good for visiting many parts ofNorth Wales.
The village has a shop and good beer at the pub. We enjoyed good … More