The villa is in a great location and the pool area and sun beds were fab, good Wi-Fi and tele services and Alexis was welcoming on our third day and let us stay until 12.00 on the day of leaving for t… More
Hi,. sorry if you didn.t like the house.
It.s a pity that you didn.t tell us during your stay as some things could be solve easily.
I.ll have a look to the bathroom, thanks for let me know.
The only thing we can.t solve is about sofas. If 6 people want to seat on sofas you will be tied. I.ll have a look to think what we can do.
“Has the wow factor until you see otherwise.......”
Reviewed 10 Aug 2012
Stayed at Villa Con Vista and found the Villa beautifully presented although we had some problems here are a FEW -flood from the air conditioning in one bedroom (we had just arrived) it took two days … More
Obviously, we are always keen to hear feedback, and we are sorry to hear that Villa Con Vista did not meet our guest’s expectations on this particular occasion.
Prior to this, we had no serious problems with the air conditioning units, and they have operated faultlessly since. Being in a secluded and rural part of Italy, 48 Hours to have the air conditioning unit attended to and fixed we feel is actually very good. Clearly we would have preferred this not to happen in the first place, but as with any house with electrical appliances, despite regular maintenance, these things very occasionally happen.
The local commune (council) controls the water supply in the area, and sometimes regulates to private residences during exceptionally hot summers, at night when required.
We provide all of our guests with our home and personal mobile numbers. We are always happy to take guests' calls and would have been happy to explain how to switch over to the alternate water supply if this was required
We arrived on a Friday after the 4:00 check-in time to find that the pool was not very warm (we paid extra to have the pool heated) and the pool area was quite dirty. We spent almost an hour hosing an… More
Thank you for your comments. We are pleased that you loved the villa and that it contained everything you needed for your stay. We are however clearly disappointed that you feel that our Management Company didn’t provide the service you would have expected and I have provided this feedback to them. For your information, I've set out below their response to your comments:
1) Pool heat - This was turned on the day before your arrival. The guest information book does explain that it can take up to 72 hours in certain weather conditions (the temperature hit lows of 56 degrees in the first few days of your stay) to achieve the constant warm temperature.
2) Pool area - This is cleaned by the pool maintenance company when they visit every week. The management company do complete regular spot checks to ensure this is completed. Additionally, the outside table is cleaned down following each guest visit as part of the usual cleaning process.
3) Management Company opening hours - The management company’s opening hours are between 9am and 5pm Monday thru Friday and 9am to 3pm on Saturday, with an emergency number available outside of these hours. The system used records any messages that are left (if they are already on a call, or it is outside of office hours) to which we will respond.
As I say, I am personally disappointed that your experience was not perfect for you, which is always our aim. I would also like to reference other guest reviews that state that the villa is well maintained and very clean and that the pool area is everyone’s favourite part of the villa. It is disappointing that you didn’t have quite the same experience. Indeed, I do wish that you had contacted me during your stay, using the personal details I provide to all guests, so that I could have helped resolve any of your concerns whilst you were still on vacation.
Kind regards, Dawn
We have stayed at Legacy Park a few times in the last few years and every time have found it to be the perfect base for Florida Holiday. The accommodation is spacious, generous,comfortable and always… More
“Very spacious comfortable villa”
Reviewed 5 Aug 2013
Superb villa, located brilliantly for all parks and every restaurant you could imagine... Owners a pleasure to deal with. Would definitely use again.… More
Thank you Alan, come again anytime soon! Tim (Villa Owner)
“Perfect Place to Stay!”
Reviewed 16 Jun 2013
Just returned from our third wonderful holiday at Legacy Park, with my husband and two teenage sons. The house is so spacious it's perfect for holidaying as a family or meeting up with extended … More
I visited with three other family members for a week and we were all very comfortably accommodated in this villa. The outdoor space is amazing. We enjoyed sunshine from morning until evening around th… More
Thank you for your review and we are very pleased to hear you had an enjoyable stay. We hope to welcome you back in the future!