“Fantastic holiday, would highly recommend” This was our first visit to Bulgaria and loved it so much we have re-booked for 2012!
Apartment is ideally placed with lovely sea view , very well-equipped and very clean.
The complex is spotless and also
I've been to Bulgaria on several occasions and always find the accommodation a bit hit and miss, but really enjoyed this place.
The complex is busy but quiet and has everything you need. I would sa… More
My wife and I took a friend on holiday and chose Towan Vean because of the location and the website. WISH I HADN'T. There is only one balcony not two as stated on the website. After pointing this out … More
It saddens me to see such a negative review of our own family holiday home, which continues to be enjoyed by so many other families and individuals as it has done over the years. We, as a family, are often taking long or short breaks at Towan Vean, our one and only Cornish holiday home. Over the years, we have carried out an enormous amount of renovation and improvement works. The popularity of our holiday home has meant we always have work to do and we never neglect this. We would never have our own family members and friends, much less paying guests, stay in the house if there were any health risks at all. We have a caretaker available to attend any emergencies at short notice, a very reliable plumber to resolve any heating or water issues which may arise and we are always contactable by telephone during office hours.
The complaints we received, back in October last year, came in a torrent by email but only after the deposit transfer had been arranged. We had not been contacted directly at all prior to this, only the caretaker had been called and attended the house during this particular week in October. The comments left in our guestbook for this holiday reflected the complete opposite, stating 'the holiday was exactly what we needed and we hope to come back again soon'. If you did return to the house, you would be pleased to see that there is a carbon monoxide alarm fitted near the log burner, which is fully operational. In regards to the other complaints made:
'There is only one balcony not two as stated on the website' - We have one small balcony and one large roof terrace, both overlooking the sea and providing outside space for each of the two bedrooms.
'only one bathroom in the property' - there has always been just one large family bathroom with a walk-in shower and a separate, free standing, roll top bath, which I should mention also has a shower attachment - should there be any issues with the walk-in shower. There is an additional guest W.C. on the ground floor also.
'no instructions for the oven' - there is a wall switch next to the hob which turns the electric oven on and then there is a manual button on the front of the oven which must be pressed before the oven will function. We have never had anyone complain about the operation of the oven before but clear instructions are provided within the manual, which is located in the top drawer next to the oven.
This house is not and has never been a cash cow, quite the opposite, the maintenance costs run much higher than the mere £500 weekly rate paid in October. We are sorry that you do not have better holiday memories in our unique 400 year old Cornish house which has been such a joy for so many.
“Beautiful apartment in excellent location” Stayed in one bedroomed basement apartment which was spacious, well equipped, very clean, beautifully decorated and cool which was very welcome on hot days although air conditioning was available. Was particu