Incredible villa with 3 floors, just opposite the most famous El Molino Blanco restaurant. This villa has a breathtaking ocean view, being situated just 500 m. from the North Atlantic Ocean. It has a picturesque private garden and private outdoor covered swimming pool. …see more
“Amazing villa in an amazing location.”
Reviewed 12 Aug 2013
Eden villa is spectacular . The location was perfect for us , quiet but only 5 mins walk to all the restaurants and bars . Supermarket is just down the road and all the lovely beaches are just a short… More
Reviewed 20 Aug 2012
This Villa is advertised as having a heated pool. We e-mailed the owner to ensure it was before we paid the deposit. She assured me that it would be. As we were taken 3 teenagers this was important… More
“NO HEATED POOL - FREEZING AND NOT USEABLE”
Reviewed 6 Dec 2012
Having double-checked for reassurance with the owner before booking that the property benefited from a "heated pool" and "wi-fi", we made our booking. The swimming pool was NOT heated, and the wi-fi… More
Thank you for your review.
I do have to apologize for the unheated pool during your stay. The situation has been driven by miscommunication from my side, due to the certain unforeseen circumstances. This has started prior to their arrival, and has peaked during their stay. The water in the swimming pool was not totally freezing (17 Degree Celsium); however it was unpleasantly cool. Currently this situation has been resolved; implying that the swimming pool is heated (checked and tested).
Villa, itself, has been redecorated recently and it has received quite a positive feedback from previous holidaymakers. The design and amenities are identical to the pictures and provided description. Therefore, if you don’t like those, then you are aware of that, prior to the booking-related decisions. The matter of beds may be perceived as subjective; therefore I may not judge that (based on my personal experience). However, this is the first complaint about that. This suggests that all previous holidaymakers were ok with the level of bed’s softness. Plus, the medical studies have estimated that hard mattress is much more useful for the spine (True Fact).
I have informed the holidaymakers, that the best Wi-Fi signal is available on the ground floor. This has been accepted by them; therefore, seeing this as a basis for review has been surprising.
About the other concerns, I have advised the holidaymakers on the subject of how to resolve those and haven’t heard anything from them about that. The smell in bathrooms is generated; since the water hasn’t been utilized for a while (it passes after leaving water on for 5 minutes). With regard to the insects’ problem – there are huge sliding glass doors on the first floor and garden, which might allow a few insects in the house. However there are special sprays, available on Villa in order to get rid of those insects in no time.
With regard to TV problem – there are 500 channels – self - evidently, there would be a few for “adults only”.
In general, I have provided maximum refund to them for unheated swimming pool (which is the only valid point in the review for "POOR" rating) on the basis of terms and conditions in the signed contract. They have argued in order to increase the refund, exceeding the agreed amount in the contract (I have actually been threatened to be taken to court after I have explained the refund procedure).
Therefore, I would say that this was a result of the differences in perception and understanding of a holiday, in general. Since the holiday is not only about the swimming pool, but the combination of SUN, SAND, SEA, GOOD ACCOMMODATION and LOCATION. In saying that, Villa is located 5 minutes away from the beach; however as I have understood the guests have not taken any advantage of that. Plus, there has been, not even one mention about the location of Villa and their surroundings (close to all the amenities/shops/bars/restaurants). There have been no mentions about sauna, DVD player, CD player, 5 showers, designer furniture, hair dryers, weight scales etc ...
Beach / lakeside relaxation; Swimming pool; Great for children of all ages ;
The apartment is located in the popular Tourist Complex of Garden City, within walking distance to restaurants, bars, shops etc ...
The apartment has 2 bedrooms, a fully equiped kitchen, shower, terrace, TV ...
The complex has 2 swimming pools.£400 / week
7 nights min …see more