Welcoming guests into your home
Help your guests get their holiday off to the best start possible by giving them a warm welcome.
When planning for your guests' arrival, here are some points to consider:
Make finding your home easy by providing written instructions on how to get to your property, pictorial directions and the postcode to punch in a sat nav. Ensure your guests have a contact telephone number for you just in case they get lost on the way.
If you or you're able to, meet your guests in person. It’s the perfect way to deliver a warm welcome, show them first hand around the property and it takes any anxiety surrounding key collection out of it for them. If you don't live nearby then ask a trustworthy, local contact, or many property management companies offer this service.
If you don't opt for a meet and greet service, make sure you have a foolproof way of getting keys to your guests and leave a guide to the property on site.
Have an essential equipment checklist and provide as many of these items for each new batch of guests – they’ll appreciate not having to make their first holiday exploration to the supermarket as soon as they arrive.
Providing pantry basics is ideal too, just to get them through the night or first couple of hours while they settle in. We suggest tea bags, coffee, sugar, cake/biscuits and milk.
Think about tailoring the contents of your welcome hamper - are there any local specialities such as cheese, wine or cakes you could include? Are your guests travelling with children? Small party style goody bags could go down a storm. If you have an open fire or wood burning stove, and the season determines your guests are likely to use it, leave a supply of logs/coal. You could also note as to where they’ll find or be able to purchase more.
Some of the most successful holiday lets ensure there’s spare sets of linen for all beds available and two towels per person. Whether you provide beach towels or not, just let your guests know what they do/don’t need to bring.
Have a welcome pack brimming with local info: current leaflets (not last year's!) from the tourist office, a list of your recommended places to see, visit and dine at and important ‘how to’ or ‘need to know’ info about the property.
We recommend all of the above being included in your pricing. Anything that isn’t you need to highlight clearly or inform guests of at time of booking. What may be perceived as hidden charges won’t be very well received.
Author: Sophia, customer service advisor
Date: February 2012