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Zermatt holiday chalet rental with jacuzzi/hot tub, internet access, balcony/terrace and fireplace

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From the owner

  • Chalet
  • 4 bedrooms
  • Sleeps 8
  • Min stay varies
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Key information

  • 100% refund within 24 hours after booking. See Policies & House Rules
  • Child friendly
  • Car not necessary
  • Pet friendly

From the owner

Please note that this property is exclusively owned and managed by ourselves, Mountain Exposure. Any other listing for this property on this website is by an agency.

Chalet Pollux is a luxurious free standing three storey independent chalet with 4 bedrooms, large enough for groups of 8 guests each. All the beds can be configured as doubles or twins. Its location provides the best of both worlds: spectacular views and easy access.

One of our three unique - and until now impossible - Zermatt residences (our Chalet Gemini and Chalet Castor being the others):Side by side, tucked against a beautiful hillside, the numerous balconies and large terraces give you bird's eye views of the village and the surrounding mountains, encompassing all three of Zermatt's ski areas. Yet access is easy: 200m from the Matterhorn Express base lift station.

The chalet has been tastefully decorated under the supervision of Mountain Exposure, delicately combining an alpine, cozy and contemporary finish, with liberal use of wood and stone. It has all the latest technology with flat-screen TVs, more than a hundred satellite channels, fireplace and geothermal heating to reduce the chalet's carbon foot-print as much as possible.

The chalet enjoy the use of their own unique private outdoor hot-tub surrounded by snow (in the winter) perfect to relax and enjoy the view (or the stars') after a long day in the mountains. The chalet is bathed in sun as soon as it emerges.

Shared laundry room with washing machine and clothes dryer available.

Pollux is a rare gem; a large freestanding chalet in Zermatt which has been conceived to meet our clients' needs and wishes to the fullest possible extent.

Chalet Pollux can be rented with or without Chalet staff.

Included in our prices the Mountain Exposure concierge services:

- ARRIVAL: meeting you on arrival for your chalet holiday

- TRANSFERS: arranging airport pick ups by taxi, minibus or helicopter and advising on other travel arrangements

- RESORT CARE: daily chalet visits (unless you specify otherwise) to provide advice and useful tips, and a duty manager available at all times during your holiday

- SKI RENTAL: assisting you in obtaining ski rental

- LIFT PASSES: having your lift passes ready for you in advance

- SKI SCHOOLS/GUIDES: advance booking of ski schools and mountain guides

- RESTAURANTS: arranging all your mountain restaurant bookings (these can be essential)

- CHILD CARE: making all necessary arrangements to provide you with quality child care (nannies, babysitters, crèche services)

AND MUCH MORE: We aim to offer a service tailored to all your wishes and would be glad to assist with any matter relating to your holiday.

More Less

Amenities

Bed & bathroom

  • 4 Double Beds
  • 4 Family bathrooms, 1 Toilet Only

Families

  • Great for children of all ages
  • Pets welcome
  • High chair available

Access

  • Not suitable for wheelchair users

Essentials

  • Wi-Fi available
  • Jacuzzi or hot tub
  • Mountain Views
  • BBQ
  • Balcony or terrace
  • Internet access
  • Central heating
  • Fireplace
  • Cooker
  • Fridge
  • Freezer
  • Microwave
  • Toaster
  • Kettle
  • Dishwasher
  • Washing machine
  • Clothes dryer
  • Iron
  • High chair available
  • TV
  • Satellite TV
  • DVD player
  • Stereo system
  • Linen provided
  • Towels provided

Show all amenities Show fewer amenities

Chalet Pollux - close to Matterhorn Express station, Mountain Exposure Zermatt – Home 3901056

Enter your travel dates, we'll provide the best price for you

    Owner fees cover things like cleaning. Click Book now to review a full breakdown of the cost before making your payment.

    Psst! Rentals are first come, first serve.

    Book now to increase your chances of staying here.

    Chalet Pollux - close to Matterhorn Express station, Mountain Exposure Zermatt – Home 3901056

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    Map

    Area

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    Availability

    Cancellation policy

    Full refund

    100% refund within 24 hours after booking (provided the stay is at least 60 days away).

    Partial refund

    50% refund of the amount paid (minus the booking fee*) if cancelled at least 8 weeks before check-in.

    25% refund of the amount paid (minus the booking fee*) if cancelled at least 4 weeks before check-in.

    No refund

    No refund if cancelled less than 4 weeks before check-in.

    100% refund100% refund within 24 hours after booking (provided the stay is at least 60 days away).
    Booking confirmed
    50% refund50% refund of the amount paid (minus the booking fee*) if cancelled at least 8 weeks before check-in.
    24 hours after booking
    25% refund25% refund of the amount paid (minus the booking fee*) if cancelled at least 4 weeks before check-in.
    8 weeks before
    No refundNo refund if cancelled less than 4 weeks before check-in.
    4 weeks before
    Check-in date
    * This fee helps us run our secure platform and enables us to provide 24/7 customer support

    Things to know

    Check in: 16:00 Check out: 10:00
    If you have any questions about check-in or check-out times, please contact the owner/manager.

    Payment

    This rental can only be paid for online through Holiday Lettings using your credit/debit card or PayPal (never by bank or wire transfer).

    See more

    Smoking

    No smoking at this property

    House rules

    Pets only on request,. Maximum 2 dogs. Extra cleaning fee: 100 CHF.

    See more

    About the owner

    Mountain Exposure A.
    Calendar updated:
    23 Apr 2024

    Years listed:
    13

    Based in:
    Switzerland
    Languages spoken: English, French, Spanish, German
    This Chalet has 4 bedrooms, 5 bathrooms and sleeps 8. It has been listed on Holiday Lettings since 30 Nov 2010. Located in Canton of Valais, it has 17 reviews with an overall rating of 5. The average weekly rate is £33536.
    The Owner has a response rate of 91% and the property’s calendar was last updated on 23 Apr 2024.
    This property is hosted by a private host (consumer) and not a business. Bookings of their property may not be covered by EU or UK consumer protection laws. However, the Tripadvisor Rentals companies will provide you with the same customer service as with any other stay.

    These are the details provided by the business owner.

    Business Name

    Business Address

    Business Telephone

    Business Email

    Other Applicable Information

    Reviews

    5
    Excellent
    17 reviews
    Excellent
    15
    Very Good
    1
    Average
    1
    Poor
    0
    Terrible
    0
    Jacqui M

    Fairytale chalet with amazing views and facilities
    Aug 2023

    We stayed here for 3 nights as a party of 6. We arranged a transfer from the station with the mountain exposure team which took us up to the chalet. It is an interesting route to get to the chalet … More 

    Reviewed 14 Oct 2023

    This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

    Meltacc

    Excellent !
    Aug 2022

    L'accueil était parfait. Le chalet est super bien agencé. Chaque chambre a sa salle de bain, c'est top ! Il y a tout pour bien cuisiner. Nous avions demandé un ré… More 

    Reviewed 31 Aug 2022

    This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

    Catherine et Th... P

    Superbe chalet un peu sur la hauteur avec très belle vue sur le village de Zermatt
    Aug 2021

    Le chalet possède 4 chambres à coucher chacune avec sa salle de bain individuelle. Les deux chambres principales disposent également d'un agréable balcon. Du fait de l… More 

    Reviewed 12 Aug 2021

    This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

    Owner's reply:
    Nous sommes ravis d'apprendre que vous souhaitez revenir dans l'un de nos chalets. Ce fut un plaisir de vous accueillir. Tout le meilleur jusqu'à la prochaine fois.

    This response is the subjective opinion of the management representative and not TripAdvisor LLC.

    paro977
    kilchberg

    Super cool!
    May 2021

    Ganz kurzfristig und spontan sind wir im Chalet Pollux gelandet. Was für ein Glück! Liz hat uns die Buchung einfach gemacht, auch hat sie uns geholfen mit dem Gepäck und dem Organisiere… More 

    Reviewed 19 May 2021

    This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

    Owner's reply:
    Wir freuen uns sehr, dass sich Ihre Gruppe entschieden hat, spontan Ihre Schweiz-Tour bei uns zu buchen. Wir freuen uns über Ihr Feedback und Ihre netten Worte. Hoffentlich können wir Sie in Zukunft wieder begrüßen

    This response is the subjective opinion of the management representative and not TripAdvisor LLC.

    465RomanS
    Schaffhausen, Switzerland

    Toller Aufenthalt
    Apr 2021

    Wunderbar, wir waren 7 Personen und durften einen tollen Aufenthalt im Pollux verbringen. Wir kommen gerne wieder. Die Einrichtung ist top der concierge service hat uns einiges abgenommen. Wir kommen … More 

    Reviewed 18 May 2021

    This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

    Owner's reply:
    Danke für Ihre netten Worte! Es war uns eine Freude, Sie zu bewirten und würden uns sehr freuen, Sie wieder bei uns begrüßen zu dürfen!

    This response is the subjective opinion of the management representative and not TripAdvisor LLC.

    Review 1-5 of 17

    FAQs

    How do I find more info about the property?

    You can get in touch with Mountain Exposure (the owner) through the contact form on this page.

    If you’ve already booked, go to Manage your holiday booking to send the owner a message.

    What if I have questions before I book?

    Send Mountain Exposure (the owner) an email through the contact form on this page. Alternatively, if there’s a phone number on this page, you can call them.

    How do I contact Mountain Exposure (the owner)?

    Send an email through the contact form on this page. Or if there’s a phone number on this page, you can call them.

    If you’ve already booked, go to Manage your holiday booking to view Mountain Exposure the owner's contact details or send them a message.

    What's the difference between 'Book your stay' and 'Contact the owner/manager'?

    Use the Book your stay form to pay provisionally online and send Mountain Exposure (the owner) a booking request. You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then

    Or send Mountain Exposure (the owner) an enquiry through the Contact the owner/manager form if you’d like a quote or more info first.

    What is a booking request?

    When you pay online through the Book your stay form, a booking request is sent to Mountain Exposure (the owner). You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then.

    Only bookings paid for through our site are covered by our trusted Payment Protection.

    How do I know my booking is safe?

    To book this holiday home you need to pay through the Holiday Lettings website. Only bookings paid for through our site are covered by our trusted Payment Protection. This means that in the unlikely event that you’re prevented or denied access to your holiday home when you check in, we’ll offer a full refund for the stay.

    Find out more about booking safely.

    How do I know what it will cost for my stay?

    Simply enter your holiday dates in the Book your stay form to calculate the cost of your stay.
    Click Book now to see a full breakdown of the price.

    You can also request a quote from Mountain Exposure (the owner) through the contact form. The owner will email you the total cost for your dates and a link to book and pay online.

    How do I know if my booking request has been accepted?

    You’ll receive an email within 24 hours to let you know. Or you can check in Manage your holiday booking. No money will leave your account unless it’s accepted.

    How do I pay for my holiday?

    Use the Book your stay form to pay provisionally online. You can pay by credit/debit card or PayPal. Mountain Exposure (the owner) will have 24 hours to accept the booking and no money will leave your account before then.

    If you’ve been sent a quote, simply accept it and pay online through the email we sent you. You can also do this in Manage your holiday booking.

    Only bookings paid for through our site are covered by our trusted Payment Protection.

    Why can't I call Mountain Exposure (the owner) before booking?

    You can exchange contact details with the property owner/manager once your booking is confirmed and you’ve paid in full. Paying and communicating only through our platform allows us to ensure that your booking is covered by our Payment Protection policy.

    If you have any questions before booking, you can send the property owner/manager a message via the contact form on their listing. Once you’ve booked, you can discuss the rental and make arrangements for your trip by logging into Manage my booking.

    How do damage deposits work?

    In most cases, you don’t pay a damage deposit up front. Instead, we save your payment details securely and you’re only charged in the event of damage to the property.

    Occasionally, you will pay a damage deposit up front as part of the total rental cost. In this case, the owner has 10 days after you check out to report any damage. If they don’t, we’ll return your deposit. If their claim is successful, we’ll deduct the agreed cost and return the remainder.

    How can I view and manage my booking?

    Go to Manage your holiday booking to view all your booking details, pay the balance of your holiday or cancel it if you need to.

    How do I pay the balance of my holiday?

    You can pay the remaining balance of your holiday at any point. Simply go to Manage my holiday booking and click Pay now.

    We’ll automatically charge the balance payment to the same payment method 10 days before it’s due. Go to Manage my holiday booking to see when the payment will be taken.

    How can I retract my booking request?

    You’ll need to contact Mountain Exposure (the owner) to do this. Send them a message in Manage your holiday booking or through the contact form on this page.

    How do I cancel my booking?

    Go to Manage your holiday booking to cancel your booking. Here you can view your cancellation policy to see if you’ll be refunded.

    How do I edit my booking?

    You can request to change the dates or number of people on your booking via the Manage your holiday booking page. To change your holiday dates use the Edit booking button. If you need to change the number of guests staying then send Mountain Exposure (the owner) a message.

    If Mountain Exposure (the owner) agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your holiday booking page. You’ll have 48 hours to take action before the revised quote expires.

    View all FAQs

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    17 reviews
    from

     £717 

    / night
    Total
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    17 reviews
    from

     £717 

    / night
    Total
    Contact owner
    Book now