We are delighted to hear that you enjoyed our "3 bedroomed 2 bathroom cosy country retreat with luxury pool" and that you enjoyed the many sights of Puglia as we do. We are also pleased to hear that you found everything as advertised as we strive to maintain our standards and add new features each year. Bought in 2008-Villa Katia-Rosa was refurbished in 2009, a new kitchen and 2 bathrooms were constructed, upgrading features inside and outside the villa including the building of our new pool, shower and laundry room and then finally all new furnishings/fittings ready for holiday rentals in July 2009. We want to maintain this standard of home from home comforts, for all our guests to enjoy.We have now had our 4th successful year and met so many lovely guests from all over Europe. It was a pleasure having you as our guests and thank you for appreciating and looking after our Villa during your stay, we do hope that you return to us soon.

We are genuinely saddened to read this post. Our most recent review from guests who ALSO stayed in the month of August, had a completely different experience. Do please read our last review for yourselves. For those of you that are familiar with holiday reviews, you need to be able to form your own opinions.We take all our reviews seriously and respond to this review in a courteous and factual manner. We are not a luxury villa at high end prices, we are advertised as a Cosy 3 bedroom 2 bathroom Country retreat with luxury pool. The opportunity was available to report any complaints on arrival, and we would have speedily resolved any alleged housekeeping issues. However this was not reported until much later making it impossible to verify. We have reviewed any possible housekeeping and pool maintanance issues with our housekeepers and are assured that standards and procedures are being adhered to. The gas(bottled) and water(Artesan well) supply; as commonly used in the countryside of Southern Italy, may on occasion need to be filled during a client stay (particularly when more than average is used) However to fill water from the well twice during one let is extremely unusual.We are very fortunate that we have housekeepers only a phone-call away who will help our guests whenever needed. We believe this is an essential service when staying in the countryside. We are astounded that this holiday review did not mention any positives regarding Puglia as a holiday destination. Obviously a holiday in the Puglian Countryside is not for everyone but we and many others love the people, the many sights and wonderful cuisine. Our web pages depict Villa Katia-Rosa in an accurate and factual manner and we will strive to maintain our standards for all our guests to enjoy.