“WOULD HIGHLY RECOMMEND -WILL BE BACK”

Reviewed 15 Sep 2011

WOULD HIGHLY RECOMMEND -WILL BE BACK We stayed at Villa Katia-Rosa in July and had such a fabulous time. We always worry about air conditioning when the weather is so hot as we have to go in school holidays and this villa had air con throughout, but it was great to be able to leave the windows open for a natural breeze to waft in to the bedrooms when our kids were having their siestas in an afternoon you really do need the insect screens in the villa- the shutters allow you to snooze ( husband very appreciative-great beds!) even when the temperature is soaring outside. The pool was really luxurious we couldn't believe that we had it all to our self. It was great to have evening dips using the lights on the terraces and in the pool. We made good use of the pool and terrace areas for our evening barbeques. It really has home from home. DVD's, Playstation, Fims, Books, Games and Music were really welcomed. We added a few to your collection as a thank you. We used the Sat-Nav a great after thought, as we wouldn't have known about some of the places to visit. We loved going to the Zoo Safari and the theme park was really very cheap for a family day out. We visited the caves you recommended in Castro, with the cliffside pool and boat trip. The restaurants located overlooking the sea was such a georgeous setting. Great market days which we could have easily missed and found the restaurants suggested- loved Spillusi's antipasta's to die for I think I counted 16 dishes!! and so cheap; the Sat-Nav even took us to us to a local vineyard where we bought wine for next to nothing. The information in your villa folder really helped us organise our days. Puglia really is much cheaper than our trip in Tuscany last year. We love Italy and this is the real deal. We still l have loads to see and will take you advice about coming again out of season when the weather isn't so hot for touring the area properly. A charming villa, you have thought of everything and we will happily recommend to family and friends.

Owner's reply: We were glad to be able to advise the car insurance excess cover, it really is well worth taking out to secure the deposit left on your car hire which is pretty hefty in Italy!! We try and pass on all our money saving tips to help our guests. The air-conditioning we think is a must especially during the high season and its lovely that we have units throughout the villa. The terraces are a godsend in the midday heat and something we are so grateful to have. We didn't realise just how improtant bought the villa in 2008 we didn't realise how important they are for outside dining and relaxing close to the pool. Its so nice to hear you enjoyed seeing Puglia and that you made good use of our pre-loaded trips on the Sat-Nav. The Zoo safari is a favourite with our family too and really reasonably priced. Im glad you noticed eating out and drinks are much cheaper in Puglia when compared with Northern Italy there aren't many places left in the Eurozone! Thank you once again for recommending us to your family and friends and we do hope that you can return soon.

“Excellent value”

Reviewed 24 Aug 2011

Returning to the very same area of Puglia for the second year running, we were delighted with the villa and its excellent amenities. Unlike previous villa properties, superb shady areas were provided under the trees very close to the pool area. This provided us with a major benefit when a little shade from the wall to wall sunshine was called for! The owner's local agent, Michael, (from Northern Ireland) lived locally and was only a phone call away should we ever require his help or attention. He was always happy to provide us with full visitor information applicable to the area and had excellent personal contacts were they ever to be required. (Dentist/Doctor etc). An excellent fortnight's holiday and we would certainly recommend this villa.

Owner's reply: Thank you so much for taking the time to write a review following your stay at our Villa.We are so glad you enjoy Puglia as much as we do. The beauty of is that there is so much to see and do, we are starting to see guests returning for a second time.The differing seasons bring dramatic changes in the landscape, the many olive groves and dry stone walls look so pretty when it is green in the Autumn and Winter season. We do hope you can return and would be more than happy to help you make the most of your stay at Villa Katia-Rosa.

“Fantastic hidden gem”

Reviewed 16 Jul 2011

We stayed for one week end of may, villa very private but close enough to town to be able to shop and browse with market on Monday's great little coffee shops to sit and watch the world go by.vil… More

Owner's reply: Thank you so much for your review, we are so glad you enjoyed your stay. As we are new to trip advisor please also see our holiday lettings webpage for all our Customer reviews since letting Villa Katia-Rosa in 2009- We pride ourselves in offering a lovely villa with home from home comforts,a luxury pool for relaxation and fantastic house-keepers who will do all they can to ensure you make the most of your stay in Puglia. We look forward to seeing you again next year!!

“didnt live up to my expectations.wont be re visiting.”

Reviewed 27 Jun 2011

the swimming pool was the only saving grace of this holiday - but there should be more to a holiday than a swimming pool. Make sure you have a mobile phone that works abroad , so you can contact man… More

Owner's reply: We have advertised Villa Katia-Rosa with Holiday lettings since 2009 and have listed all our clients feedback, for all to view within our advertising web pages. We are dissapointed to now read this poor review and wanted the opportunity to respond as we pride ourselves in offering "Home from Home comforts" and delight that our villa resides in the beautiful region of Puglia in Southern Italy. All our clients complete a guestlist document prior to departure, including a contact mobile number for use during the holiday- this information is then forwarded via email to our house-keepers in Italy,in order to prepare the villa for all guest arrivals. All our clients are also instructed to contact the house-keepers when they arrive locally to arrange a time to meet at the villa. ie-to avoid delays waiting at the villa or indeed if needing help finding the villa To then write a review complaining of: a)not realising a mobile phone was needed, when advised and at not having housekeepers waiting on arrival without contacting them first and then b) being held responsible for conditions outside our control such a power cut which can happen in Italy and which would have affected many villas in the area at the same time; is we feel a tad unfair. Our house-keepers responded by visiting the villa daily to check that all was in order (concerned at not having a mobile phone to communicate with)- this was percieved as a nuisance. The air-conditioning was checked before and after the mentioned stay and in perfect working order!! The shower at the side of the villa was never functional and not advertised as a shower. The pool lights had been temporarily affected by the power cut and are now working. We will always endeavour to put all to right and are very fortunate to have the most wonderful house-keepers who will go that extra mile to help all our guests, especially when you are situated in the beautiful countryside. Perhaps this was not an ideal chosen holiday destination as there was no mention of any enjoyable sights during this holiday- such a shame when there really are many hidden treasures to enjoy and Puglian poeple who are warm and generous. We have had three client stays since this review all very satisfied with their holiday. We will strive to continue to offer what we feel is a wonderful Puglian experience and always deal with any complaints in a courteous and prompt manner as we did in this case but we may never please everyone!!We love our holiday home. Martin and Maureen Thompson

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