One of our party, sadly left a new iPhone at the villa, we realised it was missing as soon as we arrived at Orlando airport and emailed the owner; in fairness to her, within 12 hours we had a reply to say she would ask the management team to look for it and if they found it would then Fed ex it on. This was a huge relief....the next day we had an email to say the iPhone had been found and we agreed for it to be senT and we would pay the carriage fee. Ten days later still no phone had arrived and after sending several emails inquiring as to its whereabouts we received an email from the owner to say she was "gobsmacked" that the management team had "misplaced " the phone!!!!!!! Obviously an alternative meaning in our dictionary for "misplaced" is allegedly "stolen and sold!!!!!" Obviously we were deeply upset by all of this. We had trusted the owner to stand by her word and that the phone would be in the post. The management team of the villa were her employees and we felt it was her responsibility to offer some form of compensation for the inconvenience caused to us and the dishonesty of her employee. The only reply we received was that she asked us to bear with her while she looked into this. Eventually after receiving our bond back; late, I decided to review what had happened on the villa website. The owners response to my review was unbelievable .....taking into consideration we have emails stating that the iphone had been found and her willingness for it to be posted to the UK, she accused us of telling a pack of lies and suggested this was an insurance scam!!!!!!!! This I find quite bizarre and so unprofessional. Therefore I feel I have a duty to bring this information to the attention of future potential holiday makers. Apart from this upsetting incident, I could never have described this villa as "executive" when..... Carpets were stained Blood and various unmentionable stains on bedding Old empty cans found under bed Stained towels Chipped and stained crockery Broken and unusable microwave Limited utensils Filthy games room Broken blinds Filth and debris found in and under sofas. None of the above lend themselves to the description "executive".......GO ELSEWHERE If only the iPhone had been returned as promised by the owner, or failing that some compensation offered for the dishonesty of her employee and inconvenience for the iPhone owner then we would not have returned from our USA holiday with such a sour aftertaste! I do not really think any more needs to be said.....except that there are plenty more villas to choose from in Florida...