We were seduced into booking this property by the glamorous marketing material, much of which is misleading and some of which is completely untrue. The ‘newly remodelled desert paradise’ is an old property in an average residential area which sits directly under the flight path out of Palm Springs International Airport. So bring your ear plugs if you want any tranquility. The quote from the marketing material “Our home is newly remodelled and all belongings, furniture and patio items are newly purchased” is untrue. As is the statement “it’s tranquil ambience is underlined by brand new furniture”. The “stylish glass dining table” had been replaced by a white melamine functional table which had been marked with coloured marker pens and the six white leather dining chairs were disgracefully dirty and cracked. The whole house was very poorly presented, dirty in places and much of the contents were either broken, badly stained or dirty. The dishwasher was delapidated and dirty, the fridge/freezer dented in several places and the curtains were not wide enough to cover the windows. Most of the patio furniture was broken and/or very badly stained. All of the above criticisms were fully endorsed by the Property Manager who regretted having taken on the property which he said was the worst of the 30 he had under his management. The owner blamed most of the damage and poor condition on the previous renter who was said to have trashed the place. The owner had offered me $500 refund but when this was declined as inadequate given the scale of the problems we had experienced she has decided not to respond to any of my messages. I can support all of the above comments with more than 70 photographs which I have already shared with the owner. This has been a very distressing and frustrating experience for me and my family but I have now given up on trying to resolve the dispute with the owner. Holiday Lettings say that as more than 15 days has elapsed since the end of the rental that they will not get involved. If you want to avoid similar difficulties, I strongly suggest that you book elsewhere! I hope to be able to support all of my criticisms by posting photographs of dirty, stained, damaged and broken items but am not sure if I will be allowed to upload them.