FAQs

How do I find more info about the property?

You can get in touch with Kathleen (the owner) through the contact form on this page.

If you’ve already booked, go to Manage your holiday booking to send the owner a message.

What if I have questions before I book?

Send Kathleen (the owner) an email through the contact form on this page. Alternatively, if there’s a phone number on this page, you can call them.

How do I contact Kathleen (the owner)?

Send an email through the contact form on this page. Or if there’s a phone number on this page, you can call them.

If you’ve already booked, go to Manage your holiday booking to view Kathleen the owner's contact details or send them a message.

What's the difference between 'Book your stay' and 'Contact the owner/manager'?

Use the Book your stay form to pay provisionally online and send Kathleen (the owner) a booking request. You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then

Or send Kathleen (the owner) an enquiry through the Contact the owner/manager form if you’d like a quote or more info first.

What is a booking request?

When you pay online through the Book your stay form, a booking request is sent to Kathleen (the owner). You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then.

Only bookings paid for through our site are covered by our trusted Payment Protection.

How do I know my booking is safe?

To book this holiday home you need to pay through the Holiday Lettings website. Only bookings paid for through our site are covered by our trusted Payment Protection. This means that in the unlikely event that you’re prevented or denied access to your holiday home when you check in, we’ll offer a full refund for the stay.

Find out more about booking safely.

How do I know what it will cost for my stay?

Simply enter your holiday dates in the Book your stay form to calculate the cost of your stay.
Click Book now to see a full breakdown of the price.

You can also request a quote from Kathleen (the owner) through the contact form. The owner will email you the total cost for your dates and a link to book and pay online.

How do I know if my booking request has been accepted?

You’ll receive an email within 24 hours to let you know. Or you can check in Manage your holiday booking. No money will leave your account unless it’s accepted.

How do I pay for my holiday?

Use the Book your stay form to pay provisionally online. You can pay by credit/debit card or PayPal. Kathleen (the owner) will have 24 hours to accept the booking and no money will leave your account before then.

If you’ve been sent a quote, simply accept it and pay online through the email we sent you. You can also do this in Manage your holiday booking.

Only bookings paid for through our site are covered by our trusted Payment Protection.

Why can't I call Kathleen (the owner) before booking?

Some owners only provide their contact details once a booking has been confirmed. You can still email them through the contact form on this page.

How do damage deposits work?

For this property, we’ll collect, hold and return your damage deposit. You pay the damage deposit when settling the full balance for your holiday. 10 days after you check out from your stay, unless Kathleen (the owner) reports any issues, we’ll initiate transfer of the refund.

Once you’ve booked, you can check the details and status of your damage deposit in Manage your holiday booking.

How can I view and manage my booking?

Go to Manage your holiday booking to view all your booking details, pay the balance of your holiday or cancel it if you need to.

How do I pay the balance of my holiday?

If you’ve paid a booking deposit, we’ll send you an email to remind you when the balance is due. Go to Manage your holiday booking to pay the balance - you can do this earlier if you’d like.

It’s not possible for the balance payment to be split into instalments. Unfortunately, if the balance isn’t paid by the date specified on our reminders, the booking will automatically be cancelled

Find out more.

How can I retract my booking request?

You’ll need to contact Kathleen (the owner) to do this. Send them a message in Manage your holiday booking or through the contact form on this page.

How do I cancel my booking?

Go to Manage your holiday booking to cancel your booking. Here you can view your cancellation policy to see if you’ll be refunded.

How do I edit my booking?

Once you’ve made a payment, it isn't possible to edit a booking. This is because you’ve already agreed on the booking contract - it keeps things secure for both you and Kathleen (the owner)

If you need to change the dates of your booking you’ll need to contact Kathleen (the owner). They’ll need to cancel the booking and you’ll be refunded. They can then send you a new quote for the revised dates.

Go to Manage your holiday booking to view Kathleen the owner's contact details or send them a message.

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