“A lovely break in beautiful surroundings” We spent a lovely long weekend at Cortijo Opazo. Robert and William were perfect hosts and our apartment had everything we needed, was spotless, warm and comfortable. The surrounding countryside is amazing,
“no view from this apartment, weather cold and raining in November.”
Reviewed 14 Mar 2013
If you are going to the Cortijo Opazo ensure you know which apartment you are going in as one has a view from a covered terrace and the other has no view and is much smaller. When its cold and raining… More
We are very sorry that the weather spoilt your enjoyment of a holiday in the Alpujarras but are pleased that you found the accommodation comfortable. On our website we try our best to give month by month guidance as to what conditions may expected. Cortijo Opazo is, after all, in the mountains of the Sierra Nevada and not on the Costa del Sol where the expectation is often one of constant sunshine. We try to help you anticipate the weather by sending you a link in advance to a local forecast website which guests can consult on a daily basis whilst staying here via the freely available wi-fi. November is our ‘low’ season and this is reflected in the cheaper price. At least with the under floor central heating and supply of logs for the stove you weren’t cold, and we hope that the selection of reading books, games and DVDs helped you pass the time until the sun returned. We certainly remember how you expressed your enjoyment of the home cooked meal we served for you in the accommodation on the night of your arrival.
Your advice is good, guests need to check very carefully from the information on our own website that they are booking the accommodation and location that is right for them, especially if booking via an agency - the website link is given on all correspondence. As for what you can see from El Lujar, this remains as described on the website, views into the garden and beyond towards the hillside and village of Pitres . We are sorry if low cloud prevented you from appreciating this, but we are situated at a height of 1250 metres above sea level.
Regarding the mistake with your accommodation on the first night, we remember this well, it was our fault, it was the first time anything like this had ever happened and we were concerned to make things right for you both. The confusion happened when you arrived two hours before the 4.00pm arrival time and instead of asking you to come back later we welcomed you with an offer of a complimentary glass of wine and showed you into what turned out to be the wrong letting, La Corona. If guests request an early arrival in advance we do our best to accommodate, but on this occasion we were thrown into confusion. The mistake was ours and we did what we could to rectify it. The next day, when we realised what had happened, we felt duty bound to change your lodgings - both according to your choice and the choice of the other guests who were due to arrive that day. Late in morning we knocked on your door to ask if you wouldn’t mind moving and your husband assured us that it wasn’t a problem, that you would willingly swap apartments since you too had realised the error. We felt that the situation was resolved and gave you a bottle of wine to thank you for your understanding, not as compensation. We continued to enquire during your stay as to whether everything was OK - as we do with all our guests. Had we known you still felt aggrieved we would have done whatever we could to rectify the matter in preference to simply reading about it in a review posted five months later. Like all successful businesses we take the satisfaction of our guests very seriously and are disappointed we did not have the opportunity at the time to ensure that you left Cortijo Opazo thoroughly enchanted. We would make every effort to put this matter right if you were to return here one day.
Not withstanding, we take your comments on board and we appreciate the time you took to write your review. All of our guests, without exception, should have the best holiday experience possible, and your judgement of ‘poor’ will remain a salutary low point on a business built up over ten years during which we have always strived to be attentive to the wishes of our clients.
Robert and William
Owners of Cortijo Opazo
We stayed for 6 days in Cortijo Opazo [La Corona] and 5 days in Opazo Beach. Both apartments were fantastic: very thoughtfully designed and equipped, even down to the kitchen knives being sharp! Although the nights were cold in the mountains, we were warm with the underfloor heating and the woodburner in La Coruna.
We really appreciated the walking guides which were easy to follow and accurate and took us through stunning scenery.
Robert and William were unfailingly helpful.
We will definitely be returning. …