“A Very Relaxing Holiday” This villa in Playa Paraiso is located in a quiet residential street with easy parking. The views from the upstairs rooms and balconies are excellent. The pool area is in sun all day and is a great place to sunbathe. The to
Comfortable well equipped villa in quiet location. Lovely view from rear of villa towards sea. Ideal for different Christmas in warm sunshine. Plenty to do at local beaches and well worth visiting the… More
“Lovely relaxing place”
Reviewed 14 Jan 2012
This villa offers complete home from home comfort. The location is perfect, with shops, bars and Restaurants within easy walking distance so car hire is not essential. Car of Taxi gets you quickly to… More
“Villa perfect, location not,”
Reviewed 14 Apr 2012
Four sisters on yearly holiday, the villa was perfect very comfortable home from home, but i have to say the location was not. The beach that Ian told us that was walking distance was a pebble (actual… More
While it is disappointing to read this review and I concede we had an issue with the pool that only transpired on the day this party were arriving I feel most of the other info is inaccurate.
We have had a system for ten years re access and how to get the keys. This avoids meet and greets and has worked well for all this time. We at no stage advised someone would met them and the access arrangements were on the instructions forwarded.
The guests state that four weeks after return they have not had deposited refunded? well the review was written little over two weeks after they returned therfore it is inaccurate.
I was on holiday myself and had informed the guests of this, they have not only had the deposit returned now but a small refund for the inconvenience they had (120€ returned)
In there initial enquiry they clearly stated that Beaches were very important to them. I replied stating that if this was the case then perhaps Playa Paraiso was not the place for them as Beaches are limited. Despite this another sister called me and despite what was given by way of info wished to book. I further advised the "pebble Beach" refered to was overgrown but another beach within Paraiso between Roca Nivaria and Buena Vista Hotels existed. They do not mention this.
The guests claim to have been stranded yet There is a bus stop 200m from the house and the 472 or 473 passes every twenty minutes in both directions going to almost everywhere on the island. As the Bahia Principe Hotel is to the rear of us there are also taxis passing frequently. The nearest bar is 200m, opposite the bus stop, and the mini market 400m. I produced a document of all the bars and restaurants in the area for the info of guests so they would have been aware of locations. There are about a dozen places to eat within 15 minutes of the house and excellent transport routes to other areas.
I am pleased that there seems to have been no actual problem with the house and it is the location and service from our managers that the guests are not happy with.
The location I have explained and other reviews mention what people see as a good location. Indeed both comments either side of this guests stay praise location and managers in our guest book within the Villa.
I at no time suggested the pool remained unfilltered. Our pool guy was going round in the morning of 21st March as they arrived on the evening of 20th. The pool was losing water and we had realised this on the 20th. When called I advised that though the filter had been turned off for the time being that it was ok to use THAT DAY as it had chlorine and circulation but was answered with comments about stagnant water to which I quelled there fears (or so I thought).
Our managers do not meet every one. There details are on our notice board and the house is left clean and tidy with towels etc all left out. Only if they are called do they come around to solve any issues. It is pretty normal in a one week stay that they will not see guests unless called.
I received a txt from guests on the 21st after pool had been looked at and it stated all was good now and perfectly happy and sorry for any problems we had. I presumed all was then in order as we heard no more until the review was posted. Indeed the wrong bank details were initially given or the refund would have been even quicker. It was paid on 18th which is still more than a week inside the four week period suggested on the review posted some days earlier before we had clarified the situation.
We aim to keep our guests happy and respect there right to make comment. We do however require this to be accurate and some of the statements are simply not. Some are about opinion but for example we have been marked 1/5 for key access and yet the system has been in place for ten years and involved having a code to get firstly into the garden gate and then the same code for collecting keys. If they had not this info as suggested they simply would not have accessed the house so I fail to see how they had anything other than the correct information.
I sincerely hope this has clarified the review
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