First, one of the pics on the ad for the place showed a beach with a caption "the beach in front of our villa", but if you read into the detail, it says the beach is a 10 minute walk. Neither is true … More
Dear Future Guests. I never received an email from this guest. I always communicate with our guests because myself, my wife, together with our FULL-TIME staff always aim to satisfy EVERY GUEST. We provide affordable mid-range accommodation in the heart of Kuta. Comfort at a reasonable price. Yes the picture is of LEGIAN BEACH, which is our closest beach about 900 meters from this villa. It takes about 10 minutes or less to walk to the beach. Legian and Kuta Beach are both actually within 10 minutes walk. Its the same stretch of sand. Also, we have a FULL-TIME STAFF on hand at all times, including reception, night security, housekeeping staff, etc. So any issues they will address.
This review is mostly FALSE. I always PROVIDE THE FULL DETAILS, DIRECTIONS, and PHONE NUMBER immediately after the booking. ALL THAT INFORMATION IS AUTOMATICALLY SENT TO YOUR EMAIL AS SOON AS YOU BOOK. However, Mr. Greg didn't bother to read his, then blamed me for his inability to find our location. Had he thought to email, message, or call me prior to coming, of course I would have assisted. One of the WORST GUEST Experiences I have ever experienced. Most of our guests are fantastic, this guy Greg was horrible. He complained about everything, while booking at a very affordable price. He did not even bother to read the itinerary which has COMPLETE DETAILED DIRECTIONS and is automatically sent to your email the second you complete the booking. So at the last moment, when he didn't even bring the address or any information, he called Tripadvisor, not me. I never got an email or inbox message from him. So they then called our number and my wife answered, who promptly told them the address and apparently it was relayed to the guest, who by that time was unhappy because he couldn't find it, of course! He didn't have the address.
The shower wasn't broken, just the shower head was loose, very minor issue, which as he said, was fixed immediately. So in actuality, there isn't anything legitimate to complain about.
We hope this doesn't tarnish our status, and look forward to hosting future guests. Just message me if you have any questions or concerns.