“OMG - House not made ready for arrival , no-one to let us in! Really poor maintenance all round.”
Reviewed 14 Nov 2016
Arrived on Saturday for an 8 night break. Worst arrival ever. No one was there. We had arranged to meet the agent at the house, but were told keys in key safe anyway outside so werent initially worrie… More
Thank you for your review.
As mentioned, the agent scheduled to meet you was unfortunately involved in an accident and was rushed in hospital.This is a completely unforseeable situation,and given the accident he could not inform me that he would be unable to meet and greet .
Despite his injury ,he did turn up later than scheduled and organised the cleaning.i have put thing in place so that this incident does not happen.
To compensate,I paid you a sum of money which you gladly accepted.
I have personally visited the villa after your departure and I am glad to say that all items of defects have been reviewed and replaced accordingly.
Regarding the opening hours of the supermarket,this is Spain and it varies depending on season and the time of opening and closure is out of my control.
Whilst I have taken all of your comments on board and appreciate your feedback,I am glad that on the positive side ,you mentioned that you did find the house to be a nice house in many ways with good views.
As you can see from the guest review who departed a day before your arrival and also from other guests who rated the villa 5*and that the villa is indeed a nice villa