Picturesque village, lovely pub,chocolate box cottage until you open the door! Kitchen didnt look as though it had been cleaned from previous occupants. Crumbs,food scraps and dirt in fridge and on s… More
After apologising profusely to the guests the housekeeper has been dismissed as the cleaning clearly wasn't up to the level expected.
The house has had a deep clean less than 2 months ago and all windows, carpets and lampshades were deep cleaned at this time. It was a shame the plumber had not been able to fix the tap whilst the guests were there but there have been no reports previously about the sealant on the bath so that will now be checked too. I agree that the towels do need replacing and in fact we will be suggesting guests bring their own as most people prefer to do this anyway. A very disappointing review but hopefully with the new housekeeper in place things will be 100% better from now on. Once again we apologise to the guests involved.
“A Total Disgrace!!”
Reviewed 8 Jul 2013
We arrived to find dirty linen on the floor no beds made
the whole cottage needs a good clean and the garden was overgrown. When we rang the contact number we were told the housekeeper had the wrong… More
This was a total disappointment for us too as we had just employed a new housekeeper who had sadly misunderstood the booking schedule so she had not done a changeover. As soon as I was contacted (the bookings manager) I offered them a free meal locally whilst I sent the housekeeper straight to the property to do a changeover for them. Sadly the guests decided to leave and travel home which was a disappointment for both us and them. They had a full refund and Our sincere apologies.