“Very relaxing and quiet place to stay.” My wife and I stayed here for four nights and found it a great place to relax and enjoy some quiet time together. On our arrival we were met by the owner Seungee who had baked a cake and placed some flowers in
“Wonderful base to see the delights of North Wales”
Reviewed 13 Jun 2012
To be highly recommended & owner really helpful with lots of excellent advice.
Everything you need is close by, including pubs, takeaway, shops etc. We will return to hopefully endure some kinder w… More
“quality cottage in a prime location”
Reviewed 30 Apr 2012
We were met by the owner Seunghee, who gave us biscuits and a lovely bunch of flowers
and were shown into this lovely idylic cottage, which was spotlessly clean and equipped with everything you could… More
“What a welcome,what a cottage.”
Reviewed 5 Apr 2012
Quiet location in beautiful surroundings. You can’t go wrong with this modern well equipped and beautifully furnished cottage. I really can’t think of anything you would need to bring, as the cott… More
“Fantastic!” The cottage was lovely and in an ideal location to explore Snowdonia and the coastal area around Conwy. Right from the start the experience was great, we were greeted by Ann who settles us in and even left some fruit loaf and tea for us!
We decided to get away for the Chirstmas break and both the cottage and the location were exceptional!
The owner Ann showed us around the property and we were so surprised of how spacious it was. We … More
Thank you so much for your kind review.I am delighted that you enjoyed the cottage and appreciated how much Conwy and the local area has to offer,whatever the weather!It was lovely to meet you both and wish you all the best for the New Year.Ann
“The Perfect Getaway”
Reviewed 21 Jul 2013
We have just returned from our stay at this cottage and have had a perfect holiday. The cottage is top quality and has everything you could wish for and more! The view from the bedroom balcony is st… More
Thank you very much for your generous review.I am delighted that you enjoyed the cottage and location so much and that you chose to spend your Anniversary here.Look forward to seeing you both again so you can enjoy a roaring log fire. The views are great even in the winter!
Best wishes, Ann & Peter
“This is a place to escape the 'rat race'”
Reviewed 14 Jul 2013
We have just stayed at Bethyn Y Wennol in Conway and found it to be the ideal place to escape the 'rat race' for the peace and tranquillity of the countryside. When we entered the cottage and were s… More
Thank you very much for your kind review. It was lovely to meet you both and I`m glad you were able to enjoy the views and the glorious weather from the balcony.Hope to see you again sometime in the future.
Best wishes, Ann
“Great breakfast deck!” Facing northeast gives the breakfast deck wonderful sunshine in the mornings! It was convenient to the castle wall walks. The kitchen, living and bedroom spaces were roomy, but the bathroom was on the small side. Parking was tri
“Beautiful Cottage with Everything Included to Completely Enjoy Our Time in North Wales”
Reviewed 12 Jun 2015
We spent part of our honeymoon at the Castleview Cottage and in North Wales. Everything was great - the cottage was beautiful and included everything we needed to completely enjoy our stay and North W… More
How lovely it was to welcome you to Castleview Cottage for your Honeymoon and congratulations to you both. We are delighted to hear you enjoyed your stay and hope to welcome you back one day in the future. Thank you once again.
We are now taking short break bookings for the Autumn / Winter period. Please contact us for an exact price as those quoted may be indicative. Thank you, Howard and Anne-Marie.
Graded "5 Star" by Visit Wales, 1 Saron Cottages is an anything but traditional …see more
“Great house, fab location - would recommend Ty Haf” Spacious, clean, well-equipped property in a quiet location, close to shops and restaurants. A lot of house for the money. A great welcome and an enjoyable stay.
“Wow, superb house and views” If you like watching boats this place is a must, the views over the marina and estuary are excellent with plenty of wildlife to watch. The house is lovely, very spacious, clean & very comfortable, good parking and lovely a
Good position for visiting the many places of interest in North Wales and also Chester Zoo.
Accommodation very comfortable with plenty of room.
Very good recycling service.… More
Reviewed 9 Nov 2016
Spacious house with lovely view over marina.Would stay again.Were disappointed the pub on the marina was closed for refurbishment as we had to travel for meals. This may have stopped us booking this … More
“Ms” The cottage was perfect for our stay. Warm, immaculate and spotless. Mr Jones met us on arrival, the heating had been put on for us and essentials such as bread, butter and milk were in the fridge. The kitchen was well equipt and clean, as was the
“Home from home. Beautiful and well equipped holiday home.”
Reviewed 19 Aug 2016
Really enjoyed our stay here. The holiday home was lovely and clean on a nice quiet street. The owners provided us with a welcome pack of tea coffee sugar, bread milk butter and yogurts. The kitchen … More
I'm so glad you enjoyed your stay and thank you for a lovely review.
“Excellent location for quieter sandy beach”
Reviewed 17 Aug 2016
We stayed for two nights at this lovely redecorated terrace in August with two young children.
The house is immaculately clean with a useful welcome pack and even a washing machine.
The beach i… More
Thank you for your kind review, I'm glad you had an enjoyable stay.
“What a lovely cottage.” What a find!! Went with friends, really ejoyed. Great location and beautiful cottage, loved it Laura was really helpful right from booking the cottage to greeting us on arrival. Would totally recommend and would definitely ret
We had a lovely time. The house was clean and comfortable. The owner is very friendly and amenable. Instructions to the house were clear and we found it easily. There is no WIFI (which is quite nice!)… More
Thank you very much for the lovely review. I am so glad that you enjoyed your stay in the cottage / here in Llandudno. Hopefully, it won't be too long before we have the pleasure of your visit again. Like you say, although we don't have wifi in the cottage, it is readily available in town & at our B&B just down the road.
Thanks again & kind regards,
Reviewed 26 Sep 2012
the best holiday cottage we have stayed in,everything exudes quality.beds are very comfortable.great to have tv in bedroom sam and gaenor so helpful and their bed and breakfast just down the road has … More
Thank you so much for the lovely review. We are so glad that you found the break here relaxing, you were certainly lucky with the glorious weather. I hope that we have the pleasure of seeing you again in the future - we are always adding to the DVD library!!
Gaenor & Sam.
Reviewed 14 Nov 2016
Escape Cottage was a great find. A lovely cottage for a family of four. The flowers and biscuits were a lovely welcome on arrival and Vinny was very helpful. Loved the decor, the cottage was warm and… More
“Lovely quiet place but near to lots” This bungalow is 5 star. Chris is very informative and there is a folder and lots of leaflets inside of things to do and places to eat. Property is spotless and a lovely enclosed garden. On arrival there was homema
“Brilliant house- highly recommended” Our second visit to Conwy Lodge was as great as the first. Lovely and clean on arrival with tea, coffee, biscuits and milk. Good quality towels and bedding provided. Lovely enclosed garden- safe for toddlers and we
We have just returned from the most wonderful stay at Conwy Lodge, Llandudno. The picturesque surroundings complemented this high quality cottage, which has all the amenities you require for a relaxin… More
Thank you very much for your lovely review of the lodge and are pleased you enjoyed your stay.
We look forward to seeing you again in the near future.
“Gingerbread House outside, warm as toast inside”
Reviewed 22 Feb 2013
As a veteran of many Welsh holidays, I was concerned that staying in an older property in February, might be a little chilly and damp to say the least. In the event Conwy Lodge was really cosy and the… More
We are really pleased that you and your family enjoyed your stay at the lodge and thank you for taking the time to place a review.
Look forward to seeing you again.
Lavender Cottage is one of 4, 3 bedroom holiday cottages located on quiet farm in Betws Yn Rhos, Abergele, Conwy, North Wales. You can also hire the main farmhouse which sleeps up to 14 people, Making it ideal for travelling with groups of any size.
Quiet, cosy and com …see more
Two wonderful Beachside ground floor apartments overlooking Llandudno Bay and having direct access to the Beach. Large garden that is wonderful for sunbathing and BBQ's whilst observing the sensational sunsets.
Half a dozen sightings of DOLPHINS in front of our pr …see more
“Home from Home” Excellent cottage with all you need for a comfortable stay top class presentation and good parking which is difficult to find with a cottage so close to Conwy town.
The location is in an excellent position and one we would highly reco
in a quiet location within easy reach of the town with good parking which is a bonus for conwy. clean and tidy with comfortable beds and adequate facilities & a welcome pack on arrival.
like many s/… More
Many thanks - Kind regards Mark & Team
“Immaculate house, excellent location. Lots to do in area for teenagers.”
Reviewed 2 Jul 2015
Knights Rest is a beautiful cottage just under the castle walls in Conwy. It is immaculately presented, beautifully decorated and very well equipped. The cottage has a small south facing patio with BB… More
Dear Caroline & family
Many thanks for taking the time to provide a review - which is most appreciated
Great to hear that you all had a fab time, and that the weather was indeed great the past week or so
Hopefully we will welcome you back in due course
all very best & Thank you
Mark & Team
“Content in Conwy”
Reviewed 17 May 2015
Great location, clean and comfortable apartment . My family, which includes 2 teenagers, really enjoyed the location of Knights rest and walked everywhere. It was also surprisingly quiet. It's very ea… More
Gregg & Family
Many thanks for taking the time to review and your kind comments.
We hope to see you back this side of the pond in the future
Glad to had a great time
All very best
Mark & Team
“Amazing Absolutely!” Wow, beautiful house and fabulous location, we have just come back from a lovely week here. There is everything you need and more. We certainly felt at home here, Alison & Richie bein on hand for help was lovely even tho we didn't
Our family of 6 adults and 1 child stayed at This gorgeous property. We instantly fell in love with the homely vibes and could not ask for more space! The kitchen & garden were my favourite features. … More
Thank you for a great review. We are so glad you enjoyed staying at 'rical' and we do hope we see you again very soon. Richie would love you to come aboard 'fourreasons' and for you to catch lots of fish. See you again soon. Alison and Richie
“'A Wonderful Retreat'” My husband, son, partner and myself returned last weekend from Orchard Cottage. What a wonderful stay we all had. Arthur is a lovely man and was very keen to make sure we had a pleasant stay. The cottage was well equipped wit
“A fantastic base to explore North Wales in a beautiful location with a very warm welcome.”
Reviewed 23 Jul 2015
There is absolutely nothing negative we can say about our stay at Orchard Cottage.
Upon arrival we were greeted by Arthur, the owner of the property who welcomed us with a huge smile and showed us … More
Thank you for such lovely comments, its was lovely meeting you all and I'm really pleased that you enjoyed your stay at Orchard cottage.
“Lovely clean well kept property and grounds” The property was lovely and clean and well kept including the grounds around the cottages. A peaceful setting as it's set up the hill away from the town centre and the main road, I would say that a car is n
A wonderful setting to rest and relax in beautiful surroundings and so peaceful. Accomodation had everything we needed and very comfortable beds. Good base to drive to main holiday towns. Nearby acces… More
“Tranquil and idyllic”
Reviewed 29 Oct 2011
My sister and her family recently came over to wales from america and expressed a desire to tour snowden and the surrounding areas as even though she was born in prestatyn which is not far away! she h… More
“Lovely property in a great location”
Reviewed 10 Sep 2012
We really enjoyed our stay here the house was very well kept big enough for a family of 6. Its location near the top of the moutina next to the fly fishery makes it perfect for walking or moutina biki… More
“Lovely rural retreat” We have recently returned from a weekend break in this lovely cottage. Brythonfa is a 150 year old workers cottage, but dont let that fool you, the interior is bang up to date, very clean, well equipped and tastefully decorated.
“Affordable little cottage convenient for Coast and Mountains”
Reviewed 14 Apr 2012
Small terraced house in little hamlet in foot hills adjoining Snowdonia and Conway coast. Well equipped and compact, Brythonfa is a good touring base for the area. Sleeps 4 (plus dog).
Owner very he… More
Reviewed 16 Sep 2012
We had a lovely time as this beautiful, cosy cottage. We really enjoyed our stay, there was plenty of room for myself, my husband and our two young children. The decoration throughout was very nice & … More
“Mr.” An excellent stay in beautiful accommodation. The attention to detail was second to none, even our dog was provided with biscuits on arrival.
The cottage is spacious and comfortable and more importantly peaceful. We will visit again.
“Fantastic location & accommodation” 1 minute to seafront, easy access to local sights, well maintained property.
Thoroughly enjoyed our stay.
Steep stairs might make this not so desirable for the less mobile
“Fantastic for families, especially little ones, beach on the doorstep :-)” This was booked for my Stepson, wife and young family, they had a fantastic time and thought the caravan was fab. The location was great being in very close proximity to the be
**Book 2017 NOW for only 5% deposit**
Vigilant Cottage a dog friendly end terrace cottage near to the beach with 2 bedrooms (king & double), a bath/shower room, additional ground floor wc, dining conservatory, kitchen and a comfortable sitting room. Dishwasher, wa …see more
“magical” everything you need in a nice little spot there was everything just on the doorstep from local shops ,supermarket,restaurants,takeaways etc and lovely walks and parks to visit also near by places to go and explore the owner had a booklet with
This cottage has a very homely feel and we enjoyed the open plan downstairs area. It's right in the centre of town, so you're near the Spar and the pubs and restaurants, but it's in a secluded little … More
Thanks for taking the time to review our cottage. So glad you enjoyed your stay. I hope you'll visit us again as there is so much to do in the area.
“Comfort and style.” Warmly welcomed to this immaculately presented cottage, it was obvious that a lot of time and effort had been taken to make it so. Very conveniently located with ample off-road parking is a big bonus in Llandudno; couple this with
The cottage is ideally located for easy access to all the attractions in Llandudno. The town centre and beach are only a 5 minute walk away (with an 8 and 3 year old!). There is ample private parkin… More
“Tram Station Cottage”
Reviewed 14 Jun 2015
Are you looking for a excellent cottage to rent? Well, look no further. This cottage is in a ideal location, just a 2 minute walk to the start of the main shopping area. Quiet spot, the most noise we … More
“the nicest place to relax and unwind”
Reviewed 13 Jun 2015
Tram Station Cottage is just lovely! It is so well looked after and the owner Julian has thought of everything to help make your stay enjoyable. The table was beautifully set ready for us and he had … More
“conwy,s hidden treasure” we stayed in june - my elderly parents and myself - cannot find any fault whatsover - oh! yes, just one - it wasnt available when we wanted to rebook inaugust.
very clean / very spacious / excellent location for getting aroun
“Wonderful” We had a wonderful holiday in Conwy Marina and highly recommend this property as a base for exploring this lovely area of North Wales. The owner was helpful from the moment we contacted her to book the property, sending information and dire
We did lots of Internet research trying to find self catering accommodation that was nicely furnished and would seem like a real treat rather than just somewhere to stay. It's fair to say we struck go… More
“Cannot rate this home highly enough”
Reviewed 30 Dec 2011
Just returned from one weeks stay at Glan Yr Afon over the Christmas week. We have stayed in many holiday homes both in the UK and overseas and I can honestly say this has to be the best one yet for … More
“Great Place - pictures don't do it justice”
Reviewed 20 Nov 2011
We stayed for a weekend in November ; 4 adults and 4 children and this house was perfect for us. Great facilities, the large kitchen/living room is especially nice and having three bathrooms is a real… More
“Great Location” Great location very convenient for all of the delights of Conwy. Good facilities and equipment in the accommodation. The photos don't do it justice. The only niggle was the hot water was a bit of a faff to get right, but we did get the
The apartment is like a home for home. The facilities are excellent and the apartment lovely, fresh and welcoming. I loved the welcome pack - not tea, coffee and sugar as expected - but wine and hand … More
Thank you for your excellent feedback; and we look forward to welcoming you back to Jackdaws Nest over the new year.
Reviewed 9 Aug 2016
Great location for all pubs & restaurants. Conwy quay has become a local spot for a pint while the kids enjoy the beach. The archway is a must for fish & chips,and Alfredo's for a pizza or pasta.All t… More
“Charming accommodation within the historic walls of Conwy”
Reviewed 19 Mar 2014
On arrival we were treated to a welcome pack consisting of Wine and Chocolates!!! Which we very much appreciated.
The apartment was spotlessly clean, this combined with a homely atmosphere our stay… More
“I wish this was mine!” We stayed at Ty Glas for a week over the February half-term. We loved this little house - it really felt like home, rather than a rental property. The house has bags of personality and the location is just wonderful, with stunni
“Stunning location, very comfortable and relaxing house”
Reviewed 23 Feb 2015
This has to be one of the best holiday rentals we have stayed in. The location on the Marina is stunning and there are ever-changing views across the river, sea and the Orme at Llandudno. The house is… More
“excellent accommodation in lovely setting”
Reviewed 19 May 2014
Super cottage, with excellent facilties. Very comfortable , in a great location. Our second time here, and would recommend highly.… More
“Fantastic location and spotlessly clean”
Reviewed 28 Apr 2014
Having stayed on the marina before but at other properties, we were delighted to find the blue house which is front line marina available for our dates. The house is lovely, spotlessly clean and furni… More
“Amazing, modern house with great views” We had an amazing holiday in August with family. Marc was there to welcome us with the added touch of a bottle of champagne. The pictures do not do this house justice was the perfect place to stay with great acc
We have just spent a fabulous weekend here in Llanddulas. The house is spacious and extremely comfortable. Furnished and equipped to a high standard - impressive coffee machine! The best way to enjoy … More
“Wow what a fantastic house!!!”
Reviewed 11 Aug 2014
Wow what a fantastic house! Everything like new just like a five star hotel. We were met at the property by the owners Marc and Dena who greeted us and made us so welcome with a bottle of champagne an… More
**Book 2017 NOW for only 5% deposit**
Vigilant Cottage is a dog friendly 2 bedroom cottage near to the beach, on Conwy Marina (opposite Conwy Golf Club), with garden views of Conwy Mountain and a sun-spot patio, well appointed and very comfortable. Easy driving to the m …see more
“Excellent, comfortable, well-supplied cottage” This beautiful cottage provided us with fantastic accommodation for our stay. The large, comfortable rooms (only the bathroom is on the small side) are well-fitted with more than you need and the cottage
We spent one week in this cottage and thoroughly enjoyed it. The building is a self contained wing of the main house. Inside, it's very clean and well decorated, every bit as good as the photos sugges… More
“A lovely base for a tour of north Wales”
Reviewed 5 Jul 2012
We found Is y Coed a comfortable and up to date cottage with all the luxuries you hope for in a home from home, suitable for any age group. The location is perfect for a quiet relaxing holiday with th… More
“This is a beautiful home.”
Reviewed 18 Apr 2012
This a beautiful cottage, actually a wing of the owners home. My partner and I found the interiors prettier than in the pictures and very comfortable with lovely views out the rear windows. It is pri… More
“Perfect.” We stayed from Wednesday night through to Saturday day.
I came to this cottage with my husband, three year old daughter and my in law parents. My daughter absolutely loved the surrounding gardens. it was magical to her and lots of hiding
We had such a lovely time at Shepards huts, we stayed for 2 nights but could of easily stayed longer.
The accommodation was very warm and cosy. Views were fabulous and the hot tub topped it off. The … More
Many thanks for your review and comments. I am so glad you enjoyed your stay and the hot tub has been really enjoyed by all the guests and these cold clear evenings.
Thanks again and best wishes for the New Year.
Reviewed 19 Oct 2016
I booked this for me and my partner, we have never experienced anything like shepherds huts. They were lovely , the views were amazing. The owner was very friendly and helpful.we would definitely reco… More
Thank you very much for your review and comments. I am glad that you enjoyed your stay and hope to see you again soon.
Many thanks again, Adrianne
Reviewed 17 Feb 2017
The host the the view was excellent nice and quiet with everything you need to have a fantastic stay. Would definitely be coming again.… More
Thank you very much for taking time to write a review and so glad everything was ok. Hope to see you again soon.
Many thanks Adrianne
“absolutely fantastic” For a couple young or old, do not miss this lovely place to stay. The two ladies that are your hosts.Are the most wonderful and helpful people that you could ever meet. Enjoy and find out for your self. You will not be sorry.
Myself and My partner visited the cottage for our Anniversary Weekend, we have been exploring North Wales for the last 3 years and consider it to be our special place, and this cottage, and its locati… More
“Gorgeous cottage in a gorgeous location”
Reviewed 1 Aug 2016
This little gem of a cottage is absolutely fabulous. I stayed with my teenage daughter and loved it. Sue and Michelle are fantastic hosts and will do everything they can to make your stay one to reme… More
Hi, thanks so much for taking the time to review our cottage. It's such a shame when someone becomes ill and you are away from home, at times like that you just need your own bed! We do appreciate your lovely comments, and hope to welcome you back some time. Sue
If you want privacy and tranquility in beautiful surroundings and views of the countryside yet within five minutes of all the amenities and north wales attractions then this is it.<br />See Meysydd Derw on Youtube …see more
**Book 2017 NOW for only 5% deposit**
A comfortable 3 bedroom (one ground floor with en-suite), 2 bathroom cottage with a seaside feeling close to the beach with free WiFi! It comfortably sleeps 6 located on Conwy Marina a short walk to the beach, golf and marina pub. …see more
“Want to stay somewhere different, stay at the Lodge” Arrived on Wednesday and left on Monday night, 2 adults and 3 teenagers. The Lodge is not the Hilton but we thought it was a brilliant place to stay. The weather helped, and the local pubs, beaches
We had a most enjoyable week at the Lodge in late June. It's in a great location, quiet and tucked away but near the shops in the centre of the village. It's perfect if you don't have a car, with buse… More
“This property had dirty bedding, a dirty kitchen and was unfit and unready for paying guests.”
Reviewed 23 Jul 2013
The property was not cleaned, the bedding was dirty and stained, the kitchen was filthy with food waste on units and in equipment, the cooker and oven were full of grease filled trays.
There was only… More
This is the response I offered to the letter of complaint I received from this guest. It also offers a general response to this type of complaint - two of which I have received. How their impressions are so extreme really is beyond me. I hope the following helps you judge whether the Lodge is the place for you.
Thanks for your letter.
Well first of all please accept my condolences on finding your stay at the Lodge so unsatisfactory. It's never a pleasant thing to arrive on holiday with so much expectation and then to feel such disappointment.
However as you can probably imagine I do not share your impressions of the property and take issue with you on a number of points.
Firstly I do not accept that the property was dirty or unfit for paying customers. I have no doubt that if I had been there you could have pointed to some aspects of the cottage which were not pristine but as I clearly state in my description of the property it is not up to the hotel standard of high end holiday lets but that of course does not excuse a generally dirty property unfit for guests and I maintain that the property was perfectly acceptable and had indeed been cleaned that day. Your assertion that it took a further four hours to make the property "ready for habitation" if indeed true probably indicates that you would have been better staying in the type of property I have deliberately tried to differentiate that Lodge from.
Regarding the kitchen I dispute that the fridge was dirty, that there was food debris everywhere and grease all over the cooker. Again I am sure you could have pointed to some aspect of imperfection but generally the kitchen was in a perfectly acceptable state and could have been used for cooking immediately. Yes there are items left in the fridge, some mine and some left by previous guests and I have encouraged all the guests to use any food items / condiments / drinks etc. that have been left. Why waste them? Again if you find this sort of thing unacceptable I suggest this type of holiday let is not for you. Half the freezer is unused and available for the use of guests. Again if a guest wanted to use something I had left in the freezer that would be perfectly okay.
I totally refute that the bed linen had not been changed. "It smelled horribly"!? Given that it had most definitely been laundered I doubt it and I'm sure my Father or Aunty would not have made any excuses for bed linen that smelled horribly. They mentioned nothing to me. Was the bed linen totally and utterly pristine and absolutely unmarked? - I doubt it. I don't buy new linen for each guest and we do not have the sort of laundry facilities that can keep the bedding and towels spotless - but they were all laundered - without a shadow of a doubt. The "makeshift" wardrobe is a unit built in by my father 15 years ago; I'm sure he'll welcome your description. Yes the wardrobe has some of my clothes in it and so does the chest of drawers but they all have empty sections with plenty of room for guest’s belongings. I make the point in my description of the property that some of my belongings remain as I also use the Lodge and they have nowhere else to go! Again if you find this unacceptable you should have booked another property. How would you know if the bathroom and second toilet had had just a cursory wipe around? The bathroom needs a clean and mopping after every stay and was done prior to your arrival.
Regarding the second bedroom it is the case that the single beds were not made up but you over dramatize the situation by claiming the mattress was "on the floor lying on a bed frame that still needed to be put up – in which case the mattress was NOT on the floor. The mattress actually lives on this frame under the first single bed when not in use. When it is pulled out for use the legs are a simply employed - a frame does not need to be put up. I was under the impression that with four adults (probably two couples) the preference would be to use the sofa bed upstairs which was made up with fresh bedding. I had also asked my friend to come in and strip the single beds and place the second bed back under the first prior to your arrival. Unfortunately he was unable to gain access to do this but as it turned out it was the two single beds that you required so probably best he hadn't done it. All that was actually required therefore was to change the bedding on the single beds which as you say my father and Aunt helped you with – hardly a crisis worthy of tears. The rearranging of the bedroom with the dresser in the middle and the other single bed permanently placed on the other side is a better arrangement but not absolutely necessary by any means.
You say that you were unable to contact me but you were able to?! I leave my number with all the guests and my Dad and Aunty are generally around and aware that guests may need some assistance and are very prepared to help if so required as you rightly testify. I don't accept that my Father and Aunty were also "disappointed" with the state of the place. He confirmed to you that the place had been cleaned (as he paid her) and confirmed to me that the place was not filthy - which is what you said to me over the phone. Indeed my Father intimated to me that after this initial confusion / disappointment which was sorted quite quickly you and your husband were perfectly happy and had a very enjoyable stay so I find it strange that you are now telling me that your initial disappointment, whether warranted or not, spoilt your holiday.
As far as holiday lettings are concerned they are not particularly hands on. It’s largely a web based service and as such I don't get visits or advice or instruction. As this is the case it is more important than ever to read the property description before making any booking and I have tried very hard to ensure that guests have a feel for the sort of place the lodge is specifically to avoid this type of problem. It is not perfect and definitely not the sort of place for anyone verging on hypochondria but neither is it filthy or uninhabitable. Generally speaking this message seems to have got through and as I said yours is the first complaint out of more than ten guest visits so far this year.
“We fell in love with this place” We stayed here with our two children and our dog.
This property is wonderful. Everything you need is always to hand. You feel very well taken care of whilst staying here.
We will definitely be returning.
Lovely small house on a very quiet estate,15 mins walk from Conwy and the same to the hills.Good to visit Llandudno and all the places along the North Wales Coast. Also close by to Betws-y-Coed good … More
Reviewed 24 Apr 2013
A really lovely house, the bed's were very comfortable and the landlord's were wonderful! The décor was beautiful, the bathroom was fantastic, great location, easy walk into Conwy castle, with stunni… More