“Great Villa for families” We stayed at this villa with our daughter and my wife's parents. This is a fantastic property for more than one family as there are two master suites as well as a queen room and two twin bedrooms. The best feature is the exte
Villa looks lovely on website but is not as it appears. In need of decoraion, had to call several times for broken Air Con, pool heat and pool lights lights not working - not good enough for price we … More
Dear Guest, What you have written in your review varies so much from what you emailed me on the 4th of September, when you wrote, "Thank you so much for a wonderful three weeks at your villa, we were all very sorry to leave, the house was beautiful, lovely to return to every day and we were amazed how well kept the surroundings were and how often they are maintained" You did say that there were a few issues, but, "Your management team were on hand and appeared almost straight away to try to fix them". I was so sorry to hold on to your £200 returnable security deposit as three pool screens were damaged during your stay and the management team sent me photographic evidence which I emailed to you immediately. This is only the second time I have had to withhold any monies.
“This place is amazing” We stayed here for a week after a tiring but fun road trip and as a base station for the theme parks! It was exactly what we needed for a group of 7 friends! Good location for the parks, lovely area and amazing view of the sunse
“Excellent property and very helpful owners” This house is excellent and very well maintained. It had all the amenities / facilities we needed and in good working order. Very comfortable and easy to relax after long days at the theme parks. Julie and M
Very quiet gated development. 5mins away from Wallmart. Close to all theme parks (and you don't need to take children). Blue Springs State Park is a must,also Boggy Creak for air boat ride, Kennedy … More
Thank you for being first to review our holiday home.
We hope that you come back soon
Julie and Mark
“The ideal property and location to relax and forget about work” A third visit to this wonderful house which is as fresh and up to date today as our first visit in 2006. The owners I’m sure are very proud of their home and we are grateful to them for a
We travel to Florida every year and after staying in numerous different villas in other estates we discovered Cumbrian Lakes a couple of years ago, when we booked for a 3 week holiday we wanted to sta… More
“Bliss...this villa is outstanding! Homely and yet still 'a holiday'...”
Reviewed 12 Dec 2011
We have been lucky enough to visit Kissimmee 6 times now...we have also been extremely lucky in securing 'Brusons Retreat' 4 times ( the other 2 occasions it was unfortunately booked)...each year of v… More
“Good Location, terrible service”
Reviewed 7 Dec 2011
Location of this property is excellent and the house itself is very nice. However, there were several things which made the stay less than I had hoped and and since returning, a nightmare. Firstly, t… More
Thank you for your comments regarding the good location of Brusons Retreat Villa. We are disappointed that you describe your experience as "Terrible Service" and raise the following items: We do have some Family photos in the Villa, as this too is our Holiday Home which we choose to share with other guests. I understand it may be off putting to some but to others it creates a feeling of homeliness and a less clinical feel than perhaps other rental properties might. We have also tried to tastefully accessorise the decor, which we do not believe to be classed as "Trinkets". I appreciate that if one of the main reasons for your trip was Business related then perhaps a hotel instead a home such as ours would be better suited to you. The Wi-Fi service in the local vicinity is adequate but certainly not as robust as some of the UK broadband or fibre optic services. The signal can be difficult to pick up outside on the pool deck (which isn't a bad thing) but elsewhere in the property normally gives no problems and would certainly not require a specific compass point direction or an arabesque type position. The pool is always heated to a constant 85 degrees, which the majority of rental villa pools will be set at, we are sorry this felt too cold for you and your husband, especially as when our management company increased the temperature it did not meet your expectations. The Villa keys are sent out to guests prior to their arrival as it often helps when arriving at night (as Transatlantic passengers can do), although this wasn't your preferred method, other guests prefer it to the lockbox and pin method, particularly those travelling to Florida for the first time with a lot of new experiences to overcome before they arrive at the Villa. Regrettably, you are not as positive about our Villa as others guests have been and therefore will choose to stay elsewhere in the future.