“Lovely apartment” We stayed for 10 days in March. The apartment was ideal for the 3 of us, it was absolutely spotless and in a very convenient place for the chair lifts in one direction and the gondola in the other. Although it did not bother us at
We had a great time in Borovets and very comfortable stay at Royal Plaza A405. Royal Plaza is located between the 2 large hotels which initially were the only hotels constructed by the government. So … More
“Clean, comfortable and well kept”
Reviewed 7 Feb 2013
I stayed in this apartment with my husband and our 10 year old son for one week from the end of January, 2013. The apartment is right in the centre of the village; next to supermarkets, restaurants an… More
“Basic apartment, good location... BUT, bed bugs amongst other issues.”
Reviewed 6 Jan 2017
The apartment is centrally located, close to the slopes and to shops. The bedrooms are spacious, comfortably sleeping 4 adults. The lounge room is smaller, with a couch, table, chairs and kitchenette.… More
Thank you for your review, to be honest I was expecting a one star review as your attitude was not to notify me with anything but trying to get some money back and usually when you can't get what you want uncle tripadvisor is there to hurt the owners.
Firstly, the place where you call reception is security. Where you might get your keys exchanged during off times. The management company is an office, entrance is behind the complex next main back entrance. All info about management company and key a exchange is explained in the mail when you made your final payment!
We have never said we have a wifi at the apartment. There is a communal wifi for the complex where you may get some reception at some points.
Regarding the facilities, all basic facilities are provided but 5 people staying at a luxury apartment for 295 pounds a week, I hope you are not expecting us to wash and cook for you!
By the way why there is nothing about broken mirrors and leaving the keys at the end of term and running away is mentioned in this review!
Coming to bugs! We work with very strict hygiene regulations and matresses are changed yearly, also in -20 degree to built bugs is quite impossible. I would see my doctor for other causes if I were you.
Overall thank you for your custom but maybe you should stay somewhere else next time you are around.