El Retiro de Bel Air is a superb collection of two bedroom luxury and fully air-conditioned apartments suitable for couples, families with children and golfers alike. Our ground floor apartment has a double and a twin bedroom sleeping up to 4 people in spacious comfort. …see more
Beach / lakeside relaxation; Swimming pool; Great for children of all ages ;
EMAIL YOUR DATES FOR DEALS now on throughout magnificent luxury GROUND floor apartment NEW GOLDEN MILE set in a private gated development amongst perfectly designed manicured gardens in an ideal location double chillout terrace sofas and diningLow deposits for 2016.. …see more
“You need a car with this apartment!!”
Reviewed 10 Aug 2012
My wife and I thought you may appreciate some feedback on our stay at your apartment in Spain.
I have to say that I was led to believe that the apartment was a short walk from all the amenities, su… More
In response to this review, firstly we would kindly and strongly recommend reading the guest book comments /REVIEWS below received from many clients all who had excellent holidays in their own words, for all three of our properties. Whilst we always take on board any comments positive or negative, we also strive to ensure our clients holidays is of the best possible standards and is reflected on all the other reviews listed. An investigation was made and email sent to our client together with a follow up phone calls.
We were astounded to have received these comments considering the extensive information provided and made available to the client on the website which is verified and checked addresses location and pin pointer to map. Each photograph stated for our luxury apartment at Bel Air is the actual high standards shown which we pride ourselves on. We strongly disagree with this accusation.
The apartment is within walking distance to the sandy beach at Costalita and a 3 minutes walk to the splendid international supermarket with its own on site bakery and fish monger, locally caught fish, extensive drinks department selling an array of every product you many need to your holiday.
The long sandy beach and coves, shop as above restaurant etc., have always been within walking distance. We promptly attended to all the issues raise upon clients return, when had been brought to our attention. I had already sent an extensive response to confirm all to our clients spoke with Sandra in resort and as always as per the service she did go through details with all clients, to advise all as necessary, including the details on the one way service road etc., to the development. Apologies if this experience was not as this particular client wished however, this meet and greet is way above and beyond normal key changes that occur for most apartments. When normally you are required to collect the keys from a holding agents” and we have never received any complaints in 6 years with this raised issue.
Directions, addresses road markings and locators to the property are given in great details as instructions to be printed off and taken with all our clients. Together with the address, and detailed information pack on the restaurant, and the developments details again 6 years have never had a client had any problem with the direction issue.
I am sorry that this particular client was apparently so un happy with so many aspects of this holiday raised upon his return and I sincerely trust the care and attention I have paid from the onset of this bookings is acknowledged.
Once again I would confirm that 6 years over three apartments with many happy clients, this is the first feedback of this nature.
Guest book reviews from our previous clients
Guestbook for BEL AIR LUXURY GROUND FLOOR
We enjoyed our annual vacation on the Bel Air complex, and we have to say unlike many self catering holidays, I actually didn't want to go home, we had everything we needed to enjoy two weeks in the sun. The apartment its self was very homely and comfortable, we enjoyed many a lovely evening on the terrace, the local supermarket was great to pop and get extra supplies for our picnics on the beach and evening bbqs!
Miriam Chand and Partner
thank you for your help and assistance in making our holiday so special! We loved the resort and the apartment had everything we needed to cook some fantastic meals which we enjoyed on the terrace and we were lucky enough to meet some lovely people around the pool which made for a chilled holiday with everything we needed within easy reach! Looking forward to bringing my parents next year!
Mr Dom Kenny
fab apartment/complex enjoyed the holiday will stay for longer next time, meet and greet service was very good and thank you for the welcome pack and wine very thoughtful, will be in touch again
Mr Aston and family
would definitely go back to this property it was first class we had 10 days to totally chill also enjoyed the beach the supermarket is at the end of the road this was so useful, we loved the terrace and spent several hours each day thank you for your co operation the service is excellent, we got to use the bus services to easy and regular
Mr Mrs Bryant
stayed at Bel Air Apartment in June weather was good and not too hot, we had a car so were able to visit most attractions, the company you suggested was very good thank you. Sandra was also very helpful on arrival, the apartment was very comfortable and had all we needed, all very nice indeed my self and my wife really enjoyed our stay in Marbella
Mr. Graham parker we would just like to thank you for your help and cooperation we have recently returned from your apartment and felt we would like to say we had a perfect holiday both my wife and I loved the apartment and the children want to return so thank you we will be in touch
Hi Marion just a quick note to say we had a great time at the apartment all was as you said and the wine and welcome pack you left for us was a lovely touch we had friends over and they too liked the apartment will be back to and thanks for your help with the tours
. Mr j Dickenson would like to firstly thank you for the help with all the arrangements the car hire was spot on the 3 weeks spent in the apartment were wonderful my wife and children were very much at home the apartment was perfect thank you for the champagne will be in touch have a good Christmas.
john Rita and Eileen thanks for the perfect weekend, the spa was just perfect wish we had been there for longer , the weather was great too thanks for all your help.
Mr Richard dunning London We have travelled extensively in first class accommodations and this apartments was amongst the best hope to see you again next year
Mrs. Carol Chapman Bournemouth We have just returned from our two week vacation and would like to thank you for the superb holiday the accommodation and the location were fantastic we shall recommend it to our friends, and hope to return again soon
Rob and Gary
weekend in Marbella, had a ball, will be back the apartment was perfect chilled in the days just went too quick
Apartment was first class as was the service, all we need and more, the master bedroom was great we had an excellent holiday thanks
Mr Mrs. Brookes Dublin
This lovely ground floor apartment is situated in a quiet gated community close to all amenities. It has two beds and two baths and the west facing terrace looks out over the well kept gardens and large community pool. …see more